"Took quick pics, found door dented need parts for repair ; ordrng 1 LW10648584 (Ss ff door) and 1 L14 (Job code) and 1 Mayneedtosendtooffice (New apartment building)"

Needs high voltage components due to magnetron sparking when failing. Pulled off wave guide cover and didnt find any arch marks so its ok to replace high voltage parts. Plugged in microwave and it has a loud hum confirming either diode or high voltage xmfr is bad. Called safety team to document findings. Office will call and schedule return visit when parts arrive. 7741370800 file number from safety team. ; ordrng 1 W11737892 (High voltage Xmfr) and 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11737891 (Magnetron) and 1 S17laborcode (S17 labor code)

"Took quick pics, found units RF burner would run on hi no matter what setting and there would be sometimes the customer would turn off the element and it would still be heating. Found no codes in machine. Found switch resistance very high on inner eye. Labor is covered gave cust est of $143.69 for repair. Customer agreed. Had office run cc for total and email receipt. Installed new switch. Unit checks ok. ; used 1 WPW10434452 (Switch) from stock"

"Took quick pics, found unit showing 2-1, 7-4, 5-2, 5-1 codes. When you power unit up the power button works and there is a display but the buttons only beep, no selections will change and unit will not start. Found lid cracked on left side, need lid, ran diagnostic cycle test 51 and unit didnt lock lid, it agitated but wouldnt spin but one turn. Found lid latch not operating in test 0. Also found the gearcase leaking oil and the stator resistance is high. Need parts for repair. ; ordrng 1 W11130236 (Lid) and 1 S17 (Job code) and 1 W10810403 (Latch) and 1 W11130237 (Cosl wih facsia) and 1 W10752283 (Agitator) and 1 W11393685 (Gearcase) and 1 W10734521 (Slide) and 1 W10754158 (Stator)"

"Cntrl is not responding properly, volts and polarity good, also door switch is flickering, ordering, j13; ordrng 1 W11478200 (Cntrl) and 1 W10847849 (Light)"

"New cc. 4306255090023295. 10/28. 791, Installed listed parts cycled unit through test and unit checks ok, Charge. Cc. 1,672.00"

Installed listed parts cycled unit through test and unit checks okay

Installed listed parts cycled unit through test and all functions are working properly

Found igniter grounding removed and repaired wire reinstalled cycled unit ck ok

L on lasagna button is missing. Ordering control board and will replace when it comes in. All functions pass other than missing letter on lasagna button. Office will call and schedule return visit when parts arrive. ; ordrng 1 W11764616 (Control board) and 1 J13laborcode (J13 labor code)

After replacing parts I plugged in washer in preferred outlet and leveled unit. Calibrated and tested operations and everythings performing as designed.

"Helped Larry replace magnetron,capacitor,and diode. Tested and everythings performing as designed."

"Transformer vibrating and loud, magnetron overheated, installed listed parts sent preid, cycled unit through test and all functions are working properly"

Found struts worn j13; ordrng 1 W11396716 (Struts) and 1 J13 (Labor)

Found blower wheel split j13; ordrng 1 WP697772 (Blower wheel) and 1 J13 (Labor)

Found unit has a leak in evaporator gave customer est. 2843.09 for repair not going to repair unit

Ck unit found no clog in the drain ck evaporator drain tray but found fan not running found bad connection removed ck voltage plugged fan in and it worked removed and ohm ck good plugged back in fan worked frost was dripping because of no air movement

Found door hinges stretched open gave customer est. and she is going to buy a new unit

Found unit not operating either igniter for bake or broil. Checked gas valve. Valve checks ok good continuity. All wires secured. Unit will need DSI board. Will order board for repair.; ordrng 1 W10860916 (DSI board) and 1 L14 (L14)

Found unit not wanting to operate. Found unit filling with water but not recirculating water. Can hear pump humming but not operating and moving water. Compressor coming on and appearing to cool evaporation plate. Gave customer estimate for recirculating pump of 502.69. Customer approved of estimate. Collected entire estimate of 502.69 Will order pump for repair and return. ; ordrng 1 W11566406 (Pump) and 1 L14 (L14)

"Found unit with multiple issues. Found water running down to evaporator fan motor and blade when icemaker fills with water, causing a ton of noise from ice buildup hitting fan. Found water dripping from door water dispenser. Unit also will not dispense water half the time. Water line in door freezing and causing issue. Possibly problem with water filter housing as well. Unit will need multiple parts for repair will order parts.; ordrng 1 WP2169142 (Fan blade) and 1 WP2315549 (Motor) and 1 LW11258441 (Door) and 1 W11162042 (Housing) and 1 Q16 (Q16) and 1 2man (2 man) and 2 4387828A (Shim)s"

Found unit making banging noise when in use. checked suspension rods and inner tub. Both check ok. Found units feet not level. One foot not flush with ground causing rocking of unit in spin. Leveled feet. And secured all hoses in back with foam and zip ties. Unit no longer makes banging noise and unit now stable no abnormal shaking/rocking. All functions pass.

Found unit not starting. Unit has 240 volts. Checked units thermal fuse. Found fuse 0 continuity. Unit will need new fuse. Will order fuse for repair.; ordrng 1 WP3392519 (Thermal fuse) and 1 C1 (C1)

Installed parts to unit. Unit still making same scraping noise. Called techline. Spoke to Dylan. Techline deemed unit unrepairable something is wrong with the disc that is inside units cabinet and is unreachable by field technician. Informed customer that whirlpool will be reaching out to them about further steps. Provided customer with file number. Job complete.SR#7741202633

Installed fitting . Unit check is ok

Found ignitor not igniting.. getting 120v ok.. need to replace ignitor ; ordrng 1 W11590294 (Ignitor) and 1 Jobcodej13 (Job code j13)

"Temps 37@4, imk wont cycle, installed imk sent preid, cycled unit through test and harvest and fill chks ok"

Found rollers gunked up and squealing loudly. Also found vent line too long and kinked. Shortened vent line and installed roller Repair kit (4392067). Tested and found all operations ok at this time.

Found unit not agitating and squealing when breaking. Inspected and found Motor (WP21001950) bearing kit (12002213) belt (WP22003483) Transmission (21001536) seal (22003431) gasket (22003595) seal (22003389). Found Transmission (21001536) seal (22003431) seal (22003389) no longer available. Informed customer of situation. ; ordrng 1 WP21001950 (Motor) and 1 12002213 (Bearing kit) and 1 WP22003483 (Belt) and 1 21001536 (Transmission NLA) and 1 22003431 (Seal NLA) and 1 22003595 (Gasket) and 1 22003389 (Seal NLA)

Unit unplugged when I arrived. Found f1e1 (main control fault) f8e1 (long fill) f3e1 (pressure system fault). Cleared codes and let pump time out. Found same results. New control (W11603810) needed. ; ordrng 1 W11603810 (Control) and 1 J13 (Job code)

Customer concerned about crackling noise and is concerned that unit is getting too hot. Found unit getting proper voltage. Tested unit temps on high and low. Found high setting average 155 and low setting average 130. These temps are within normal operating range. Found crackling noise just some debris bouncing around in vent line. Cleared that and tested. Found all operations ok at this time.

"Installed parts ordered. Tested and found all operations ok at this time, with no leaks detected."

Needs wheel boots to level unit. On return unit needs leveling. Noticed fridge door sticks out further than freezer door. Cabinet middle looks like it could be causing that. Door looks like it's sealing ok.; ordrng 2 W11544561 (Bolt)s and 1 Jobcodej13 (Job code j13)

Replaced compressor pulled vacuum checked pressure holding pressure okay replaced refrigerant cooling okay

"Ran diagnostics found thurmafuse open and cracked blower wheel j13; ordrng 1 WP697772 (Blower wheel), used 1 W10909685 (Thermal fuse) from stock"

Replaced outer tub after checking for damages. Had to replace valve also because when I went to remove the hot hose I noticed the valve was broken. Calibrated washer and tested operations in diagnostics cycle. Everythings performing as designed. ; used 1 W11038689 (Valve) from stock

"Has sealed system issue. Removed evaporator cover and found evidence of low charge or restriction. Took picture and attached to work order. Need to order compressor,evaporator, and drier. This is the only refrigerator in the house. Office will call and schedule return visit when parts arrive. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 Processstub (Process stub) and 1 W11504419 (Aluminum evaporator to outlet suction line union) and 2 W11504447 (Evaporator to capillary tube union)s and 1 X20laborcode4hours(evaporatorisleakingandhaslokringconnections) (X20 labor code 4 hours (evaporator is leaking and has lok ring connections))"

"Unit has never been used. When plugged to power unit turns on by itself without pushing start . Voltage at terminal block is incorrect. Unit Pat, 120 V from black to red, 240 from red to white, and 120 from black to white. 3 prong outlet . Called tech line and spoke with Rob. Rob advised needs electrician. Left unit unplugged and Disabled . File number for call is 7741421312"

Unit has shorted wash motor . Ordeing for repair ; ordrng 1 W11613570 (Sump assembly)

Unit needs air tower and evap. Called AIG. Spoke with Samantha . Parts unavailable. Advised to close call out . File number for call is 7741385238

"Customer states unit makes a clicking noise . Unit has no stored faults , ran test cycle . No abnormal noise. Ran quick wash with load . Unit makes loud clack . Removed splutch and tuned by handl noise is in drive train. Ordering for repair ; ordrng 1 W10721967 (Cam) and 1 W11449840 (Gearcase) and 1 S17 and 1 W11239857 (Belt) and 1 W11550891 (Agitator)"

Unit constantly draining. Checked pressure hose. Pressure hose checks ok. Checked error codes. Found f3e1. Found service pointer on error code for control. Will order control for repair.; ordrng 1 W11608056 (Control) and 1 J13 (J13)

Installed new outer tub and pump. Checks o.kAuthorization m1dyim0nl1.5

"Found wire came out of plug, unable to repair and part is nla. Customer not happy with diagnosis. Wants another tech.."

Customer has attempts to repair freeer light and snapped wire off in cabinet. Unit is unrepairable.

Replaced switch. Tested all burners. All functions pass.

Replaced freezer seal. Ensured proper seal. Customer states the fridge door should be replaced due to condensation and frozen food in fridge. Ensured proper seal in fridge section. If customer calls back please order fridge door seal.

Found mice nest in main control. Found wires chewed up. Will not be able to repair. Called tradecare to report. SR:7741318047

"Replaced motor, timer and start button. Unit still making humming noise. Called TECHLINE. Advised to change harness. Will order harness. SR:7741418712; ordrng 1 WPW10450286 (Harness) and 1 N14jobcode (N14 job code)"

Replaced magnetron and diode. Ran test cycle. All functions pass.

Found unit not leveled correctly. Leveled unit. Ran test cycle. All functions pass.

"Took quick pics, found unit not heating but drum turns. Found the thermals check good but heater is open. Need heater for repair gave cust 10% discount and gave est of $365.10 customer agreed paid by cc office ran emailed receipt rescheduled for original date of 4/29 AM ; ordrng 1 279838 (Heater) and 1 J13 (Job code)"

Found open circuit in latch. Replaced latch assembly. Checked operation. All functions pass.; used 1 W111700916 (Latch) from stock

Unit has bad John guess fitting. Replaced from stock. Unit check is ok ; used 1 8201815 (Fitting) from stock

Found unit plugged in and room temperature when I arrived. Found compressor starting device ticking on then ticking off. Installed tester device and found same results. Sealed system repairs needed. R600a. Compressor (W11727250) coupler (W11504431) coupler (W11504415) coupler (W11506621) coupler (W11506635) evaporator (W11394387) coupler (W11506620) coupler (W11504450) dye drier (wpw10143759); ordrng 1 W11727250 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11394387 (Evaporator) and 1 W11506620 (Coupler) and 1 R600a (R600a) and 1 Wpw10143759 (Dye drier) and 1 X20 (Job code) and 1 Sealedsystemtech (Sealed system tech)

Found freezer and fresh food warm. Found freezer Evan fan running. Found compressor not running but can hear start device ticking on and compressor runs loudly for a couple seconds then turns off. Used test start device and found same issue. Sealed system repairs needed. Checked customer certificate of occupancy and found 5 year part and labor for sealed system repairs. Compressor (W11580057) coupler (W11504415) coupler (W11504431) coupler (W11506619) evaporator (W11546692) coupler (W11504449) coupler (W11506619) dye drier (wpw10143759); ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11546692 (Evaporator) and 1 W11504449 (Coupler) and 1 W11506619 (Coupler) and 1 X20 (Job code) and 1 Sealedsystemtech (Sealed system tech) and 1 R600a (R600a) and 1 Wpw10143759 (Dye drier)

"Found coupling broke, had one in truck to replace. Tested new coupling working as intended ; used 1 WP2220458 (Coupling) from stock"

"Evacuated system. Replaced compressor, evaporater and dryer filter. Pressure tested with nitrogen. Unit held pressure. Pulled a vacuum and weighed in 1.98 oz r600aAuthorization w1dy300nl1.5"

Cycled ice maker. All functions pass.

Pulled vacuum and unit held vacuum. Replaced inverter. Weighed in 1.62 ounces of r600a. All functions pass at this time. Office to run card for the balance.

Found led receiving voltage j13 ; ordrng 1 W11527432 (Led assembly)

"Customer says unit worked ok for one day after i left, then unit started saying door again intermittently when trying to use it, then one day later unit went dead, Found unit display blank, volts and polarity good, bulb shorted cntrl shorted, door not closing properly sticking out at top, door is warped , ordering, j13; ordrng 1 W10849829 (Cntrl) and 1 W10849829 (Cntrl)"

"Opened box found 4 dents in tub took pictures, one dent at top back center is at factory seam customer upset he just put new flooring down due to dishwasher leaks, customer wants refund ; O-emld tckt"

"Replaced capacitor, main control, harness, and drain pump. Ran test cycle All functions pass"

Drain pump came in the box broken. Will order drain pump ; ordrng 1 Drainpump (Wpw10605427)

"Took quick pics, found unit showing 8-1 long fill and unit is on a well system. Found the cold valve full of sediment. Installed new valve. Ran diagnostic cycle. Unit checks ok"

"Took quick pics, found unit would shut off pre maturely. Found the only code stored was a 4-4 line voltageerror. Found heater had 16 ohms and the thermals are closed need control and sensor harness for repair. ; ordrng 1 W11089308 (Control) and 1 L14 (Job code) and 1 WPW10298258 (Harness sensor)"

Installed refrigerator light and gasket. Unit checks ok

Unit has weak Capictor and cam gears are melted. Replaced from stock . Unit check is ok ; used 1 W10721967 (Cam kit) from stock

Found screw for door in leveling leg. Put screw on and got range to go back further. Everythings as designed.

Unit has bad outlet. Voltage drops when turned on . Showed customer . No fault of unit

Found unit shaking and wobbling back and forth when in use. Checked units suspension rods. Rods check ok. Found one foot of unit not level with other feet causing abnormal shaking. Leveled feet. Cycled unit through drain and spin. Unit no longer shaking and rocking back and forth. All functions pass.

Found water coming out side of spout to imk. Used cabinet gum to put around spout. Tested water going into imk ok. Steamed out ice from evap fan area.

"Found unit making roaring thumping noise when in use. Inspected motor and blower wheel. Both check ok. Replaced rollers, tensioner and belt with dryer repair kit. Cycled unit through timed dry for 10 minutes. Unit no longer makes thumping noise roaring when in use. Unit heats and tumbles all functions pass."

Found unit not dissolving detergent pod or cleaning dishes. Checked for error codes. F4e3 code found. Cycled unit through diagnostics overview cycle. Fill and drain of water working normally but recirculating of water is not happening. Inspected pump. Connections secure. Unit needs new pump and motor. Will order for repair.; ordrng 1 W11613479 (Pump and motor) and 1 L14 (L14)

Found unit making loud vibrating noise from evaporator fan. Nothing obstructing fan but causing a lot of noise. Replaced evaporator fan motor and adjusted housing and panels to fan motor/evaporator. Cycled unit. Unit quieter and not making vibrations and loud noise like before. Unit checks ok.

Installed listed parts cycled unit through test and all functions are working properly

Found frost on all shelves and packages in the freezer indicating an air leak. Air damper housing frozen over in fresh food section and all of the shelves are covered in moisture. Freezer door is rusting. Fresh food door seals are separating at the seams causing an air leak. Thawed out air damper and warmed up gaskets to help them seal as much as possible till new parts arrive.; ordrng 1 Donotsenddoortocustomer (Do not send door to customer) and 1 13094917SQ (Freezer door) and 1 W10443320 (Freezer gasket) and 2 W10830046 (Door gasket)s and 1 Maonly (Ma only) and 1 X20jobcode (X20 job code)

Called Customer he was doing research online has decided to purchase new unit. Cancelled

"Replaced motor, blower, dryer repair kit as advised by TECHLINE. Replaced start switch. Still no power to unit. Advised customer to have outlet checked out."

Installed UI. Powered on unit. Unit would not connect to WI-FI. Would not show microwave options. Would not allow me to exit settings. Will need UI. ; ordrng 1 W11460598 (UI)

Unit was completely dead and wouldnt power on. Removed ice machine after testing voltage to plug. Voltage was correct so I pulled it out to check if extension cord plugged into machine directly would power it on and it did. Needs an auxiliary pump. Recommended getting extended warranty from Whirlpool because this repair out of warranty at this time wouldve been over $1000 to replace this pump. Let homeowner know that its normal for the ice cubes to be wet because the compressor in these ice machines are only used to make ice and not to freeze ice. If ice isnt used for awhile its normal for cubes to shrink. The cold ice cubes and door gasket is the only thing that keeps ice machine cubes from not melting instantly but will melt eventually if not used. Office will call and schedule return visit when parts arrive. ; ordrng 1 W11539855 (Auxiliary pump) and 1 N15laborcode (N15 labor code)

Unit doesnt have 240 at terminal block. Cusotmer needs electrician

Ran diagnostics found bad relay on board installed new acu cycled unit to ck operation unit k ok no leaks

Ran diagnostics found No error codes customer stated it takes 2hrs to dry a load of towels cycled unit with nothing inside with control set to hi pulled unit out to get access to the vent hose cycled unit on unit unit ignited and cycled about 2min to hit what seemed temp removed vent hose and cycled unit exhaust temp 203 ran about 3mins and flame cycled off and cycled again with the same results advised customer about issue with vent unit is short cycling with a restricted vent

Found freezer evaporator frozen over. Tested fan and found it ok. Turned on heater and found it ok. Main control (W11670354) and harness (W11566475) needed. ; ordrng 1 W11670354 (Control) and 1 W11566475 (Harness) and 1 U18 (Job code)

"Took quick pics, found unit not cycling. Took door off and put into diagnostics. Found unit showing 4-3 open motor code. Ran diagnostic and found 120v to motor and motor will not do anything but hum. Need parts for repair. Rescheduled for 4/30 PM; ordrng 1 J13 (Job code) and 1 Ididntgetmotor (Hopefully its in t office somewhere)"

"Took quick pics, found unit goes from sense to done and wont run the cycle. Found in diagnostics unit fills and drain but the motor just hums when activating spin or agitation. Found capacitor open. Installed new capacitor ran diagnostic cycle. Unit checks ok"

"Took quick pics, found unit showing 8-1 long fill and unit is on a well system. Found the cold valve full of sediment. Installed new valve. Ran diagnostic cycle. Unit checks ok"

"Customer said they had wash motor replaced, and after that, unit didnt dry. Found f7e1 (no heat). Cleared code. Tested unit in diagnostic and found heater now coming on. It appears as though the previous company did not clear code, to allow heater to function again. At this time, all operations ok with no leaks detected. Did not move unit."

"Unit is natural gas. Customer said unit doesnt seem to be holding temp, when unit is set to higher temps. She said she wont hear unit ignite. She said the Regulator, Control board and Temp sensor have been replaced already. Preheated oven to 400. Monitored temps with a digital thermometer and found average temp to be 409. Contacted tech support and spoke to Rob. I informed him of situation and he said unit is functioning as designed at this time, and did not recommend replacing any parts. Informed property manager, home owner and Tennant. At this time, all operations ok. Did not move unit. Sr number (7741412608)"

"Original complaint is that unit is making ticking noise, and lights going out and coming back on sporadically. Customer had no complaints of temperature loss. Customer showed me picture of ice ball on freezer evaporator that a previous company took. I removed freezer evaporator and found no frost ball and evaporator is fully frosted. Contacted tech line and spoke to Jake. I informed him of situation and we were unable to recreate any issue with unit. He did not recommend replacing any parts at this time. When I was leaving home, I could hear 3 way valve struggling to go into position. I entered diagnostic and found fans no longer coming on and display is delayed while 3 way valve is still ticking. I informed customer that the issue could be from and of the electronics or fans or 3 way valve components shorting out, causing various issues. Customer has Best Buy warranty. I recommended customer have Best Buy warranty re-evaluate situation in order to resolve issue, because it doesnt appear to be an issue with the sealed system itself. Customer understands. Sr number (7741409704) collected 150 for service call."

"Replaced air tower,control,compressor,and drier. Refrigerator was either undercharged or had a restriction because low side had only 3 psi standing pressure. Removed components and purged with nitrogen to ensure no blockages. Let nitrogen pressure sit at 250 psi for 15 minutes to make sure new components and evaporator wasnt leaking. Everything passed test. Vacuumed sealed system lines for about 30 minutes to make sure system is completely dry. Recharged with 47 grams of r600a refrigerant. Everythings performing as designed now."

Installed new control . Unit check is ok

E5 fault has returned in test 55. Unit fills in test 45. Temps are 1 degrees in freezer . Ice box fans activate .Ordeing parts for repair ; ordrng 1 W11753078 (Control)

Ordering control for repair ; ordrng 1 W11608056 (Control)

"Found disposal plug not removed causing unit not to drain. Removed plug. Unit check is ok , no leaks"

Replaced right side refrigerator compartment gasket that was ripped exposing magnets. Let homeowner know to help prevent to open right side door first and close left side door first if needing to get into left side of refrigerator compartment. Also to clean up any spills that may rest against gasket because it can dry causing it to bond to cabinet of refrigerator and gasket. Let him know to leave door closed for 3-4 hours to allow gasket to form properly and that ripples will go away in a month or so. Everythings performing as designed. ; ordrng 1 W10830274 (RC gasket)

Installed new sump pump cycled unit to keep operation unit ck ok

Replaced control calibrated tested ok