Unit has f1 fault and loose suspension. Ordering for repair ; ordrng 1 W11130362 (Suspension) and 1 W11458145 (Control)

This unit has been reported to techline already and unit is functioning as designed. They have unit in a middle school teachers lounge which is a non-residential setting. Called Trade Care to state this issue has already been checked out and reported spoke with Mark at Trade Care Case# 22142295

"Took quick pics found unit full of water and not draining, took hose off and found it drained into bucket just fine. Found a clog in the sink where unit drains. Cleared clog and replaced drain pump in case it burnt out motor. Unit checks ok. ; used 1 W10876537 (Drain pump) from stock"

"F7e7 (motor unable to reach target speed). Tested unit in diagnostic and found when unit came to spin cycle , it was squealing loudly and not spinning. Inspected and found oil has leaked from gear case, onto belt and pulley, causing belt to,slip and wear down pulley Gearcase (W11449840) cam (W10721967) belt (WPW10006384) and shifter (W11481722) needed. Contacted safety team and informed them of situation and parts needed. They did not authorize coverage of repairs at the time. Quoted customer 1500.61 to complete repairs. Customer does not wish to proceed with repairs at this time. Left unit unplugged and advised customer not to use unit. Customer understands."

Needs agitator thats broken. Ordering agitator that looks like it was delivered with imperfections in the molding process. Office will schedule return visit when parts arrives. Recommended not to use washer until part comes in. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs. ; ordrng 1 W11550891 (Agitator) and 1 GiveparttoNathantotryandsneakintoschedule (Give part to Nathan to try and sneak into schedule) and 1 F12laborcode (F12 labor code)

Quoted $794.07 to replace water valve and recirculation pump.Dillion case number 22173953. Accepted quote and charging card half $397.03 today and $397.03 at time of completion. Office will schedule return visit when parts arrive. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs. ; ordrng 1 W11542867 (Recirculation pump) and 1 L14laborcode (L14 labor code)

Found unit giving continuous f3-e1 error codes. Unit sick in flood mode. Replaced control. Checked operation. All functions pass

Found ice maker failed mid cycle and will not advanced. Replaced ice maker checked operation. All functions pass.

Installed new lights . Unit check is ok

"Took quick pics, found unit running in a safety loop. Found control has 1-1 internal board error and 3-1 pressure sensor error. Cleared codes and as soon as I turned knob it started safety loop again. When that finished I checked pressure hose for kinks or blockages and it is open and clear. I put into diagnostic cycle and it ran that and finished, immediately when it was done got stuck back into safety loop And repeats the 1-1 and 3-1 codes. Installed control unit checks ok"

"Took quick pics, found unit door swinging very hard and unit unlevel. Put a shim is Right rear corner and leveled doors and wheels. Unit not sits open at 90degrees. Unit checks ok ; used 1 SWPV14C919A3-14387828A (Shim) from stock"

Found ice machine has no ice being produced. Found ice slab very thin and hung between cutting grid and evaporator. Unit has low fill when filling with water. Replaced water valve and checked operation. All functions pass.

Installed parts unit checks ok

Rotor loose splines are Damaged tub wobbles very bad seems broken gearbox leaking oil and water ordering J 13; ordrng 1 W10905025 (Slider) and 1 W11185701 (Drive) and 1 W10897040 (Rotor) and 1 W11178227 (Basket)

"Found panel Unresponsive, bolts and polarity are good ordering , J 13; ordrng 1 W11746074 (Cntrl panel)"

"Installed listed parts tryed to Run a test cycle unit stuck in drain, Unit giving a pressure sensor failure code ordering , J 13; ordrng 1 W11491433 (Cntr)"

"Installed listed parts, door sale, and operation checks OK"

"Drain pump in operable ordering, J 13; ordrng 1 W11509485 (Pump drain)"

"Water filter cap is missing. Customer never got one no way to remove filter ordering., j13; ordrng 1 W11332416 (Cap filter)"

Checked and found crack on front right burner. Crack is not from an impact. New Cooktop (W11730433) needed. ; ordrng 1 W11730433 (Cooktop) and 1 L14 (Job code)

"Found buzzing or vibration noise coming from compressor compartment, in the rear. Inspected and found all components ok but coolant lines pressing on access panel. Adjusted coolant lines and found noise no longer present. At this time, all operations ok with no leaks detected."

Replacing lid lock new one opening to small to for lid down. Need to re order ; ordrng 1 W11700916 (Lid lock)

Found Metal clips coming off wash arm. Re attached secured ok. Unit functions as normal

Replaced ACU for f1e1 error code. Tested oven at 350 degrees and everythings performing as designed again. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs. Total is for office use.

Found fresh food evaporator frozen over. Fresh food fan assembly has already been replaced. Customer has thawed out unit multiple times with a hair dryer. There is a service pointer on a new UI control to extend defrost fan time for this issue. Thawed unit enough to get to thermistor to do ice bath test. Should read 8.8k at 32* p51 to p52 unit read 4.4 k . Thermistor is out of range. Recommend replacing the UI and RC evaporator thermistor. Blue book estimate $742. Customer approved and is paying half today $371 and $371 when parts are installed.; ordrng 1 W10316760 (Thermistor) and 1 W11509096 (UI control) and 1 Q16jobcode (Q16 job code)

"Replaced door handle, tested function of microwave, unit functions as intended"

Unit is locked out. Ordering for repair ; ordrng 1 W11600370 (Ui) and 1 Doublelaborauthorization

Installed new control. Unit check is ok

For thermostat bb 551.31 and thermo fuse.. pd 275.65$ owe 275.65$; ordrng 1 WP4449751 (Thermostat) and 1 W11610133 (Thermo fuse) and 1 Jobcodel14 (Job code l14)

Found pulley damaged and the result was to chew up belt installed new motor and belt cycled unit to ck operation unit ck ok

Found idler side tracking. Installed new idler cycled unit it ckcok

Ran diagnostics found latch receiving voltage j13; ordrng 1 W11700916 (Latch)

"Replaced thermal fuse, tested working ok. Pd 280.74.. ck 8101.."

Found neutral not hooked up inside dryers terminal block. After fixing terminal block connections I had found that L1 and ground are reversed. Needs electrician to fix the rest. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs.

"Took quick pics, found unit showing F8E0 no matter which oven you run. Cleared codes and pulled unit out. Found upper cooling fan harness was screwed into side of fan bracket and the wires arched on back of fan. Need blower and control for repair. ; ordrng 1 W11598119 (Blower) and 1 W11649130 (Control) and 1 N15 (Job code)"

"F2E1,,F5E1, error codes present when I arrived. Checked in diagnostics and everythings working for me. Has intermittent issues since I was there everything was working. Homeowner explained that dishwasher would fill but not wash. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs. Let homeowner know to get an extended warranty and give us a call if experiencing any more issues."

"When I arrived I found dryer over loaded with clothing. Let homeowners know not to put that much clothing in dryer so air can escape and not get trapped in drum. Removed panel on front to get to lint filter,motor, and blower wheel so I could inspect and clean area. Everythings clean and tested temperatures with pictures attached to company notes. Heater on high turns on at 130 and turns off at 160 per service manual. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs. Thank You!"

Quoted $562.83 to replace ice maker that has a broken end switch for ice maker motor. Ice maker was going into harvest but wouldnt recognize return end switch causing ice maker to skip gears. Check wiring on freezer door to make sure they were good before quoting ice maker. Taped up door wiring to try and ensure they last as long as possible. After replacing ice maker I tested in diagnostics test 44 and ice maker performed flawlessly without any clicking. Ran test 45 to fill ice maker. Let homeowner know they should have ice by tomorrow morning. Temperature was good in both compartments at time of arrival. Thank you!; ordrng 1 J13laborcode(jobcomplete) (J13 labor code (job complete))

Ran diagnostics found wash pump receiving voltage advised customer of issue and gave estimate. Customer is not going to repair unit

Installed new acu ran diagnostics and a test cycle to check operation unit ck ok

"Found f5e1 (lid switch fault). Tested lid lock in manual diagnostic and found it locking. Tested unit in auto diagnostic and found unit completing without issues. Tested unit with coins and found it not reading that coins have been put into unit. Contacted tech support. He had me disconnect temp switch and found unit still not starting. He had me remove coin box jumper from coin interface and found unit now starting. He recommended replacing Temp switch (WPW10285518) and coin interface (WPW10491734) together as a pair. I found parts on,y still covered by manufacture. Quoted customer 328.27 to complete repairs. Customer wished to proceed with repairs. Collected total. Left jumper out of J2 so tenants can use machine without coins (per customer). Collected total. ; ordrng 1 WPW10285518 (Temp switch) and 1 WPW10491734 (Coin interface) and 1 J13 (Job code)"

Needs agitator thats broken. Ordering agitator that looks like it was delivered with imperfections in the molding process. Office will schedule return visit when parts arrives. Recommended not to use washer until part comes in. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs. ; ordrng 1 W11550891 (Agitator) and 1 GiveparttoNathantotryandsneakintoschedule (Give part to Nathan to try and sneak into schedule) and 1 F12laborcode (F12 labor code)

Found defective control and kink in pressure hose. Replace parts . Unit check is OK

Installed new capacitor. Secured drain line. Calibrated unit. Tested operation on quick wash. All functions pass.

"Installed new main control. Calibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected. Did not move unit."

"Found new ice maker cracked, at ice level arm hole, preventing level arm from snapping into place. Installed new fresh food gasket. Need to reorder ice maker (W10886931); ordrng 1 W10886931 (Ice maker)"

Found f2e1 (UI fault) F5e1 (door stuck open) F5e2 (door stuck closed) error codes. Found start button not responding. Checked and found new control (W11683480) and console (w11613564) needed. ; ordrng 1 W11683480 (Control) and 1 L14 (Job code)

"F0e3 (overload) and F2e2 (hmi disconnected) inspected and found all connections on user interface ok. Also found front brace warped, preventing top from sitting properly. Brace (W11381327) console (W11795794) and screw (W10752189) needed. ; ordrng 1 W11795794 (Console) and 1 W11381327 (Brace) and 1 W10752189 (Screw) and 1 L14 (Job code)"

"Unit is in a camper and is stacked. Found cycle selection not changing when knob is turned. When cycle is started, it only stays on the synthetic selection and counts down from a minute, while spin basket spins, and then display says end. Attempted to enter diagnostic and could not. Control (W11616491) User interface (W11367297) and Console (W11586057) needed. ; ordrng 1 W11616491 (Control) and 1 W11367297 (User interface) and 1 W11586057 (Console) and 1 2ndtech (2nd tech) and 1 U18 (Job code)"

"Found unit off at breaker when I arrived. Turned unit in at breaker and entered diagnostic. Unit started and then lost power. Inspected and found connection at terminal box loose. Reconnected properly and found unit now getting proper voltage. Also found evidence of water in drip tray. Removed water and tested unit multiple times. Found no leaks at this time. Customer is using cascade. I recommended customer switch detergents. Customer understands. At this time, all operations ok with no leaks detected."

"Installed new glow bar. Tested unit multiple times and found all operations ok at this time, with no gas leaks detected."

Replaced water valve per previous techs diagnosis. Tested and filter head clogged up within a minute of operation. Filter is new so filter head will need to be replaced. Office will schedule return visit when part arrives. Removed filter so ice machine will still operate. ; ordrng 1 W11266112 (Filter housing) and 1 L14laborcode (L14 labor code)

Ordering lower wiring harness thats got a broken drain pump wire. Office will schedule return visit when parts arrive. ; ordrng 1 W11643701 (Wiring harness) and 1 J13laborcode (J13 labor code) and 1 GiveparttoNathantotryandsneakintoschedule (Give part to Nathan to try and sneak into schedule)

Leaking at filter head. Ordering filter head and office will schedule return visit when parts arrives. Homeowner to get filter EDR5RXD1 from store before return visit. Thank you!; ordrng 1 WP2186443 (Filter head) and 1 L14laborcode (L14 labor code) and 1 StillschedulebutgiveparttoNathantotryandsneakintoschedule (Still schedule but give part to Nathan to try and sneak into schedule)

"Temperatures test good in both compartments were good but temperatures were set at 43 in refrigerator. Needs Rc light, right side refrigerator gasket. Cleaned condenser and raised leveling feet so right side door will close if it has enough weight in it. Office will schedule return visit when parts arrive. Thank you!; ordrng 1 W10830274 (Right side Rc gasket) and 1 W10311756 (Lens for led light) and 1 W11043011 (LED) and 1 W11684721 (Light housing) and 1 L14laborcode (L14 labor code) and 1 StillschedulebutgivepartstoNathantotryandsneakintoschedule (Still schedule but give parts to Nathan to try and sneak into schedule)"

"Took quick pics, found bottom wine shelf wooden pieces missing in some spot and broken in others, also found the metal trim on front peeled away and with the sharp edges could be a safety hazard in the future. Need shelf for repair ; ordrng 1 W11359430 (Bottom shelf) and 1 J13 (Job code)"

Replaced filter head after making sure water was off. Replaced homeowners provided water filter and ran water to purge out air and test for leaks. Everything is performing designed. Ice maker filled up with water shortly after turning water back on.

Pulled apart bullnose to get access to burner switches and re-ignition module. Swapped switches to test and still no spark at right rear burner. Swapped middle and right rear-ignition module then tested again and burner started sparking normally. Put everything back together and tested again and burner is still operating normally. Mustve been a loose wire or connector not seated in correctly. Everythings performing as designed again. Thank You!

Found crackle noises coming from cabinet.Adjusted condensor lines.Sounds like refrigerant flowing though lines of cabinet

Found wire harness broke at pump. Replaced harness tested working as intended

"Replaced control and ui, operating as intended.. 7813 ui wrong part for unit."

"Replaced listed parts lid closing normal.. lid lock broke, need to replace ; ordrng 1 W11700916 (Lid lock)"

Removed defective part for customer. Charged customer standard labor charge of $104.99. Customer to get reimbursed from insurance company

Installed new control . Unit check is ok

"Took quick pics, found unit showing no codes, found the diagnostic cycle completed with no errors. Water does seem cold even after multiple fills. Found 120v to motor also found heater had 11 ohms and 120v to it. Ran regular cycle with bowl right side up on top rack, bowl filled up with water and you can hear the unit change racks. Went over water heater temperature requirements with customer as well as soap usage and loading. The dishes on the bottom rack were flopped over laying on one another and all of dishes in different rows were facing various directions. Unit is functioning as designed"

Installed new parts. Unit check is OK.

"Installed new control board plug in The unit , compressor is noisy and stopped running still getting voltage voltage is good. Polarity is good to compressor , Ordering, l14; ordrng 1 W11758078 (Compressor) and 1 W11758079 (Reactor) and 1 L14 (L14)"

Unit drips from dispenser. Very common problem with this model.no service pointers on this problem. Called tech line and spoke with Derek.derek suggested no repair or resolution .Engineering says unit works as designed . unit works as designed per manufacturer . Case 22162309

"Hose dripping split, Installed hose sent pre-ID cycled unit through cycle and drain, No leaks found unit checks OK"

Found terminal block broken installed new terminal block sent pre-ID cycled unit all functions OK

Found lid damaged gave est. 655.48 customer said unit is 8 yrs old and is not going to repair unit ; ordrng 1 W11259006 (Lid glass)

Installed part unit checks ok

"Took quick pics, found unit wobbling when spinning, found the feet were worn unevenly in places and two of them were cracked causing unit to rock during spin cycle. Also found suspension weaker from not having all 4 cups. Also started making a squealing noise during the ramp up of the spin cycle Need parts for repair. ; ordrng 4 WPW10687506 (Feet)s and 1 W11130362 (Suspension) and 1 N15 (Job code) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"

"Took quick pics, found unit showing no codes, ran unit through diagnostics cycle and found no leaks during cycle. Kickplate and sides of inner door have evidence of leaking. Customer states water/condensation will appear on top of door and leaks on right side predominately. Checked door gasket seal with a paper card and found both left and right side of door and left and right side of top of door have good resistance when trying to pull card through. Inspected spray arms and found no fractures in seams. Found machine slightly unlevel in front and leaves unit so door closes evenly. Found a service pointer regarding the rails for upper rack and found this unit is within that serial breakdown. SP states if customer is experiencing leaking from either corner or moisture on cabinets in a place the rails could be the cause. These are the original rails with plastic ball bearing casings. I believe due to the weight of the top rack with the plastic casings is causing pressure on the door and the door isnt sealing fully anymore when unit has dishes in it. Gave customer est for both upper rails and a door latch in case the added pressure on the door caused undue wear on the latch of $624.47 customer declined repair at this time. Customer paid by check for TC of $150. Sent email to customer for receipt."

Installed new slider and bolt. Re calibrated unit. Ran a diagnostic cycle. All functions pass.

"Control board in operable vaults and polarity check OK ordering, j13; ordrng 1 W11616387 (Cntr)"

"Found door seal loose top right, reinstalled seal with sealer, 8201711, cycle unit through test No leaks found unit checks OK"

"Cut off open installed new cut off sent pre-ID cycle unit through test, Unit checks OK heat cycles check OK"

Unjt has shorted wash motor. Replaced from stock. Unit check is ok. No leaks; used 1 W11613479 (Sump and motor) from stock

Unit has broken wire hornist ordering for repair; ordrng 1 W11643701 (Harness)

Replaced freezer door heated seals.sealing with cabinet ok. Unit functions as normal

"Installed switch and harness, checks o.k"

Installed control. Unit check is ok

187.64 bal lf hinge ; ordrng 1 W11766666 (Lf hinge)

"F2e1 stuck key error. Tested functions of unit, found no issues with balance with towels. Calibrated. Unit seems like working as intended. Pd $135 tc"

Part bent damaged can t install; ordrng 1 W11178668 (Bulk head)

Installed new thermal fuse cycled unit to ck operation unit ck ok

"Took quick pics, found unit pouring water into the tub and customer had to turn the taps off. Found unit had an 8-3 hazardous water code stored. Installed new valve ran diagnostic cycle. Would need valve for repair gave customer est of $501.06 customer declined repair. Had office run cc for $150 and email receipt"

Unit unplugged when I arrived. Plugged unit in and display showed spin cycle. Entered diagnostic and found no saved error codes. Tested unit in diagnostic and found Unit completing without issues. Found service pointer regarding pressure system issues. New control (W11603810) needed. ; ordrng 1 W11603810 (Control) and 1 J13 (Job code)

Installed new control. Tested operation. All functions pass.

"Found unit pulling 427 watts and noheat.replaced capacitor and diode and re tested. Unit still only pulling 427 watts and does not heat. Will order magnatron tube,capacitor and diode.; ordrng 1 2manjob (2 man job) and 1 N15jobcode (N15 job code) and 1 W11737891 (Magnatron tube) and 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode)"

Installed new control. Previous control is defective. Ran quick wash cycle. Unit check is ok

Found seal rolled over on drum. Corrected and checked with a load . Checked o.k

"Found unit unplugged when I arrived. Plugged unit i and found drain pump coming on. Let pump time out and found same results. Installed new control, according to service pointer. Calibrated and tested unit. At this time, all operations ok with no leaks detected."

"Found f8e1 (long fill) F7e1 (tachometer missing). Tested unit and found cold water eating unit slowly also Found hot and cold hoses reversed. Found cam getting stuck, causing damage to shifter. Also at the end of the cycle, unit froze and wouldnt cancel cycle. Valve (W11513255) Shifter (W11481722) Cam (W10721967) and control (W11742939) needed.; ordrng 1 W11742939 (Control) and 1 W10721967 (Cam) and 1 W11481722 (Shifter) and 1 W11513255 (Valve) and 1 L14 (Job code)"

Unit has open element. Replaced from stock. Unit check is ok

Unit has clogged drain. Cleared drain. Unit check is ok

Unit has loud drive noise. Replaced parts from stock. Unit check is ok . New authorization is mygfutnl1.5; used 1 W10721967 (Cam) from stock

"Found unit leaking from tub bearing, need to replace tub assembly. Un able to get wash plate out need to cut wash plate out. Needs basket W10118182 nla called 3rd party.22146566 file no; saved tckt"

"Found water buildup in evap fan area, from leaking water out of spout for imk. Melted ice from evap fan."