Found unit not operating correctly and draining constantly. Checked unit. Found f3e1 and f1e1. Checked pressure hose. Pressure hose checks ok. Unit has faulty board. Replaced board per special project S153EB. Cycled unit through calibration and diagnostics test cycle test cycle. Both cycles performed perfectly. Unit no longer draining constantly. All functions pass.

"Evacuated system. Replaced compressor, evaporator and drier filter. Pressure tested. No leaks found. Pulled a long vacuum and she'd in r 600a. All functions pass.Authorization. WHC3NENL1.5"

"Unit has f1,f7,f2 ,f3 and oil residue from drive train. Parts unavailable. Called third party. Unit is unrepairable. Case number is 22237448"

Installed new parts. Unit check is ok

"Replaced ice maker,ACU, dual valve,and fill tube heater. Tested in diagnostics and ice maker filled up with water. Everything should be working as designed. Let homeowner know theyll have ice by morning if everythings working properly and to throw away first 16 cubes from new ice maker. Thank you!"

Put unit in diagnostics and found error F5E3( lid failed to unlock). Ran calibration and then an auto test cycle. All functions pass. Unit is not solid in the drain pan. Water is entering the washer extent slow on cold. Drain line is also completely down in stand pipe causing a siphon. Corrected drain hose issue. Water valve needs replaced to correct the slow cold problem. Blue book estimate to correct the water valve issue is $433 and to replace the lid lock and valve is $570. I was also not able to duplicate squeek customer was hearing. Adjusted leveling feet to make washer more solid in the pan.Customer approved the $570 and is paying half today $285 and $285 when parts are installed; ordrng 1 W10810403 (Lid lock) and 1 W11165546 (Valve) and 1 L14jobcode (L14 job code)

Installed listed parts ran unit through test unit checks OK?

"Replaced sump assembly,turbidity sensor,actuator, ACU,and latch for wash ability issues and heater operations. Tested in diagnostics and everythings performing as designed again."

"Brandon case number 22244386 says to order igniter, and broil burner tube. Stove is on lp and has the correct office #90 installed in broiler tube. Ordering broil burner,broil igniter, and single point spark module for right front burner. Office will schedule return visit when parts arrive. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs. ; ordrng 1 W11319687 (Right front spark module box (single)) and 1 W11661180 (Broil burner) and 1 W11355920 (Broil igniter (curvy)) and 1 L14laborcode (L14 labor code) and 1 StillschedulebutgivepartstoNathantotryandsneakintoschedule (Still schedule but give parts to Nathan to try and sneak into schedule)"

Installed new parts. Unit check is ok

Found loose spade connection on switch. Reseated connection. Unit check is ok

Found unit giving F3E1 error repeatedly and stick in drain. Service pointer for this issue # W11766193. Replaced control and tested operation. All functions pass.

"Found right side oven door trim not in place. Reinstalled door trim correctly, checks o.k"

Previous company appliance brothers were out in thr past few days and told customer they needed an array of parts . Customer states unit shakes and vibrates . Unit has no stroed faults . Unit passes step 12 . Unit is on pedestal. Suspension check is ok. Unit spins perfectly in step 9 . No fault of unit . Called tech line and spoke with Rob.unit works as designed. Case number for call is 22242046. New authorization is tpb325803l2.0 . Case number is 22242655; used 1 W11316246 (Swtich) from stock

Found stirring motor noisy. Will order; ordrng 1 W11658672 (Stirring motor) and 1 2manjob (2 man job) and 1 L14jobcode (L14 job code)

"Found evaporator fan not running. Fan has 130 volts to it. Replaced fan, checks o.k; used 1 WP2315549 (Evap fan) from stock"

Auxiliary drain pump sensor stopped while bin had water still in it. Need to order new auxiliary drain pump and office will schedule return visit when parts arrive. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs. ; ordrng 1 W11539855 (Drain pump auxiliary) and 1 L14laborcode (L14 labor code) and 1 StillschedulebutgiveparttoNathantotryandsneakintoschedule (Still schedule but give part to Nathan to try and sneak into schedule)

Customer states unit will leak but only in clean washer cycle..unit will not leak in any other cycle.unit has no stored faults . Customer uses homemade soap and off brand cleaner. All connections under top and supply are tight and no signs of leak. Supply hoses and valves dont leak. No sign of water. No known service pointers . No steam connection on dryer. Ran 1hr clean washer cycle from start to finish .removed front panel. No leaks from undercarriage components .no leaks found. called tech line and spoke with Chris.chris advised majority of time during cleanwasher cycle leaks are due to cleaner and over sudding from foreign cleaning tablets. Unit works as designed. Tech line advised to change cleaners. Case number for call is 22223288. New authorization is ws1s16nl2

Installed new valve. Unit check is ok

Installed listed parts Ran unit through test no leaks found unit checks OK

"Magnetron very noisy Volts and polarity are good, ordering, j13; ordrng 1 W11737661 (Mag) and 1 W11222648 (Diode) and 1 W10574736 (Capacitor)"

"Took quick pics, found unit making excessive noise from evap fan compartment. Found the fan shaft was loose and was spinning with a wobble. Installed new fan. Also found ice cubes will drop from dispenser randomly, separator is working as designed. Advised customer to hold cup to dispenser when getting ice a few seconds longer because ice can sometimes get caught when flapping is closing and ice is still dispensing and will fall out later as it melts. Unit checks ok ; used 1 WP2315549 (Motor) from stock"

"Took quick pics, found unit showing F21 code again, put unit into diagnostics and ran auto cycle, found when unit filled there is excessive bubbles. Found the unit completed all functions properly. Unplugged unit and checked drain pump continuity at control and found 13ohms which is correct according to tech sheet. Ran diagnostic cycle again and checked power to drain pump from CCU found 120v consistently while running which is correct. Because drain hose runs through the bottom of a wall and up to a standpipe, I believe a siphon break kit would help with intermittent draining issue. Gave customer est of $473.35 customer agreed and paid in full by cc office ran and emailed receipt. I took screenshots of tech sheet to send to customer so they can run a cleaning cycle on machine once a month to help manage the residual soap that could be building up and affecting drain. ; ordrng 1 285320 (Siphon kit) and 1 J13 (Job code) and 1 285666 (Hose)"

Installed parts unit checks ok WBEJTPNL2

Installed new parts. Unit check is ok

25 degrees in unit . Found potentiometer inoperable Bb quoted $454.20n pd .227.10$ owe 227.10$; ordrng 1 Jobcodej13 (Job code j13) and 1 5304532168 (Cover assembly)

"Found impeller stripped onto motor shaft, will use Motor on return needs impeller no ts..; ordrng 1 WP63052-2 (Impeller)"

"Some thing is vibrating and scraping up under unit. Unit is installed properly and level and secure, Very hard to determine what is scraping, ordering, j13; ordrng 1 W11586579 (Plate) and 1 W11658672 (Stirrer) and 1 W11604255 (Plate) and 1 W11222648 (Diode) and 1 W11590208 (Plate)"

Found heater open l14 ; ordrng 1 WP3387747 (Element)

Found lever under solenoid yolk and bucket frozen up loosened ice in bucket reinstalled bucket cycled dispenser advised customer of issue unit ck ok

Installed new heater and thermal kit cycled unit ck ok

Replaced xmfr per tech lines suggestion after replacing all high voltage components. Everythings performing as designed again.

Found ice build up in the bottom of the freezer so thick the freezer door can't close. Found water rolling out the top of fill nozzle when water goes into ice maker. Water has frozen and sized fan as well as froze drain trough. Replaced fan. Thawed out drain trough. Replaced fan and blade. Sealed leak at nozzle. Ice maker cycles properly and freezer door now closes properly.

"Installed control and actuator. Cycled unit through calibration, diagnostic test cycle and normal wash. Unit progressed each cycle correctly. No new error codes. Unit performing all functions correctly. Unit checks ok."

Installed parts. Found unit still not activating paddles. Called techline. Went over checks with techline. Techline stated based on checks units jumper for paddles is bad and needs to be replaced. Will order new jumper for dispenser.Case number: 22224057; ordrng 1 W11759370 (Jumper) and 1 J13 (J13)

Installed new parts. Unit check is ok

Unit is a ge

"Took quick pics, found unit outside keys work but the inside screen doesnt recognize its being pressed. Unplugged unit and took console off, inspected display control for corrosion or anomaly, nothing out of the ordinary was found. Connectors were tight and control looks in good condition. Plugged unit back in and found 14DCV to keypad which is correct according to tech sheet. Found all parts of the touch panel are now working again. It could have just been a glitch, if it comes back its possible here is corrupted programming in the UI. Made customer est of $1,153.54. Customer declined repair at this time. Had office run cc for $150 TC and email receipt"

Installed parts unit checks ok

Found f6e4 (over temp)error code. Followed steps in diagnostic and found Control (W11747105) needed. ; ordrng 1 W11747105 (Control)

Tested unit and found cold water entering unit. Inspected and found cold valve clogged with debris. New Valve (W11210463) is needed. Quoted customer 445.30 to replace valve. Customer does not wish to proceed with repairs at this time. Collected 80 for service call.

"Found unit unplugged when I arrived. Plugged unit in and found drain pump coming on. Let pump time out and found f3e1 (pressure system fault). Found service pointer regarding this issue. Installed new Control (W11608056) according to service pointer. Calibrated and tested unit. At this time, all operations ok with no leaks detected."

"Replaced ice bucket switch and harness,ice maker, and main control board. Threw away ice in ice bucket since it wasnt ring used and clumped together. Let homeowner know to throw away first couple batches of ice or about 16 cubes down the sink. Also let homeowner know it takes up to three days for ice maker to fill up bucket. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs. Thank you! Total is for office use."

"Found bake element sorted to chassis, needs control and element ; ordrng 1 WP9755770 (Bake element) and 1 Jobcodel14 (Job code l14) and 1 W11757145 (Control)"

"Replaced lower harness,ACU,actuator, and leveling feet. Leveled,calibrated,and tested operations. Put wood blocks underneath back feet to help stabilize washer.Everythings performing as designed now. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs."

"Unit was already pulled out when I arrived. Removed machine compartment cover and found cardboard pushed into condenser fan blades. Lifted up refrigerator from behind and pushed cardboard back in its original location. After that I pushed refrigerator back into opening and leveled refrigerator, doors, and removed remaining plastic protectant from stainless steel. Everythings performing as designed again."

Replaced control calibrated tested working as intended '

F1e6.. ordering mag and inverter..bb quoted $907.23.. pd 453.61; ordrng 1 W11578959 (Magnetron) and 1 Jobcoden15 (Job code n15) and 1 W11578579 (Inverter)

"Ran diagnostics and ck motor, cap,pump harness and acu found no signs of damage but did find the struts are bouncy and was the cause of the customer issue to begin with n15; ordrng 1 W11130362 (Struts) and 1 N15 (Labor)"

Installed new acu ran diagnostics and a sizing cycle and a test cycle to ck operation unit ck ok

Installed new acu and thermistor found bad light switch; ordrng 1 W11396033 (Light switch)

Customer see unit makes noise when easing items such as comforter .unit has off balance load fault stored.unit passes auto test and quick was with no unusual noise.no oil from gearbox. Rotor screw is loose.due to bad clutch. Replaced clutch. tightened rotor screw. Re ran cycles.unit check is ok ; used 1 W10754448 (Clutch) from stock

Changed front panel. Cycled unit. Unit heats and tumbles. All functions pass. Authorization. W2AktqnL2

Helped MA with repair. Replaced sealed system parts. Pressure tested and re charged unit. Unit cooling and pressures read correctly. All functions pass.

Replaced parts. Cycled unit through timed dry. Unit progressing cycle. Unit tumbling and heating. All functions pass.

Installed cntr cycled unit through test and calibration unit chks ok

Replaced control. Tested components all functions pass. No need for lid lock. Found no hot water c coming out from wall.. could ok.

"Took quick pics, found unit making a thumping/flapping noise when running. Found it gets worse as unit gets hot and load is heavy. Took front panel off and found thermistor cover thats screwed into front bulkhead got caught in drum and roller and is making excessive noise, so I removed plastic flap and now unit sounds normal. Had office run cc for $150 and email receipt. Unit checks ok"

Found unit has multiple f3e1 error codes. Service pointer for this issue W11766193. Correction is to replace main control. Replaced main control. Checked operation on a quick wash cycle. All functions pass.

Installed new parts. Unit check is ok . New authorization is tpb35655l2.0. Case number is 22108833

Found char/arch marks on back on microwave cavity. Metal rack is still in unit. Contacted tech support and spoke to Brandon. Sent him pictures of char marks. He reviewed pictures and said we should be able to sand the char spots and use touch up paint to cover any exposed bare metal. He gave me part numbers Touch up paint(WP4396174) and Touch up paint (8212473) and use the paint that best matches. He said it probably wont be an exact match but it will allow the unit to be used. I informed customer that the rack should not be in microwave unless a dish is on the rack and on the turn table. Customer understands. Unplugged unit and advised customer not to use unit until repairs are completed. Case number (22230984); ordrng 1 WP4396174 (Paint) and 1 8212473 (Paint) and 1 Finegritsandpaper (Sand paper)

Found unit not heating in bake. Unit needs bake element. Gave customer estimate of 441.00 customer approved of estimate. Will order bake and return for repair. Collected half of estimate 220.50 today and will collect other half when job is completed.; ordrng 1 W10779716 (Bake) and 1 L14 (L14)

Installed parts. Cycled unit through quick wash. Unit performed all functions. All components activating. Unit progressing cycle. All functions pass.

Installed parts. Cycled bake and all burners. All heating and cycling correctly. All functions pass.

Found unit not cleaning. Inspected unit. Pumps working. Valve working but not putting water in checked incoming water. Incoming water very weak from house. Appears shutoff at sink has blockage or not able to open all the way. Explained to customer what issue is and recommended to have plumber come out and take a look. Dumped bucket of water in dishwasher to see if pump would run and unit would clean. Unit cycled correctly when water was put in manually. Unit checks ok.

Installed parts unit checks ok

"Took quick pics, found units dispenser control just beeps and wont accept any selections, also found when paddle is pressed no ice or water comes out, found icemaker not making any ice even though tray is cycling and fz temp is -2 degrees. Would need display control and membrane but neither are available for order anymore. Called WP 3rd party team and reported parts NLA and they will be in contact with customer"

"Cntrl inoperable, volts and polarity good, ordering, j13; ordrng 1 W11616387 (Cntrl)"

"Bake element shorted out blew hole in cabinet and cover, cabinet is not replaceable , also customer doesnt want any repairs"

Installed listed parts ran unit through test both ovens check OK

Installed Control sent pre-ID ran unit through calibration and test unit checks OK

"Took quick pics, customer had uninstalled unit due to it filling the house with electrical smoke. Took cabinet off and found transformer had arched and the windings were charred and there is a strong electrical odor coming from it. Took pictures of it in the unit and then took transformer out so I could inspect further damage, found discoloration on capacitor and magnetron. Checked loads with ohm meter and found magnetron shows 0.1 ohms and the capacitor readings are inconsistent with tech sheet found cabinet thermostat is closed and reading 0.2ohms. Filter fuse is open. Blower fan readings are correct according to tech sheet. Magnetron thermostat is closed. Wave guides look to be in good condition. Called techline and spoke with Daniel (case# 22209791) sent him pictures of transformer and wave guides. He documented everything and advised we replace all high voltage components but told me to speak with safety team before proceeding with repairs. Called saftey and spoke with Robin she said we have to go with Techlines recommendation and they want to proceed with repair. I did let her know due to the nature of the issue customer no longer feels safe having this unit in her house and would like a replacement. Referred customer to call customer service. Gave her case number and information to call them."

"Took quick pics, found unit running in a safety loop. Found control has 1-1 internal board error and 3-1 pressure sensor error. Cleared codes and as soon as I turned knob it started safety loop again. When that finished I checked pressure hose for kinks or blockages and it is open and clear. I put into diagnostic cycle and it ran that and finished, immediately when it was done got stuck back into safety loop And repeats the 1-1 and 3-1 codes. Installed parts unit checks ok"

Installed parts unit checks ok

"Took quick pics, found unit running in a safety loop. Found control has 1-1 internal board error and 3-1 pressure sensor error. Cleared codes and as soon as I turned knob it started safety loop again. When that finished I checked pressure hose for kinks or blockages and it is open and clear. I put into diagnostic cycle and it ran that and finished, immediately when it was done got stuck back into safety loop And repeats the 1-1 and 3-1 codes. Installed control unit checks ok"

"Took quick pics, found unit not cycling. Took door off and put into diagnostics. Found unit showing 4-3 open motor code. Ran diagnostic and found 120v to motor and motor will not do anything but hum. Need parts for repair. ; ordrng 1 W11613479 (Motor assembly) and 1 J13 (Job code)"

Installed new acu ran diagnostics and a test cycle unit ck ok

"Replaced control,slider and clutch, calibration ok, tested diagnostic cycle working as intended"

"Found display screen white, no response bb quoted 1160.70$ for replacement .. W11760807.. Not repairing today may call back..pd 150tc"

Found buttons unresponsive and a open tryak open ; ordrng 1 W11613564 (Console) and 1 W11683480 (Acu)

Found bad start switch installed new switch cycled unit to ck operation unit ck ok

Found roller worn ck drum for burs or sharp edges ck good installed new rollers cycled unit ck ok; ordrng 1 349241T (Roller)

"Installed parts tested , gearcase has screeching in it now. In test tested ok. Then intermittently goes to done. Unplugged tried again working.. ordering control, seems to be not working intermittently.; ordrng 1 W11543994 (Control) and 1 W11449840 (Gearcase) and 1 W11550891 (Agitator) and 1 W11793906 (Ui)"

Found lf front burner not seated properly reinstalled cycled burner unit ck ok

Replaced motor tested cycle working as intended

Replaced bi metal. Unit comes on washing ok. Operating as intended

"Fund unit getting proper voltage but user interface is not responding or illuminating. Inspected and found relay on main control charred, damaging board and harness. Found harness comes with control. Control (5304533199) needed. Quoted customer 1126.23 to complete repairs. Informed customer that due to the nature of issue, further repairs may be needed. Customer understands and does not wish to proceed with repairs at this time. Collected 150 for service call."

"Unit unplugged when I arrived. Plugged unit in and found drain pump coming on. Let pump time out and Found f8e1 (long fill) f1e1 (control fault) f3e1 (pressure system fault). Found service pointer regarding this issue. Control (W11608056) needed. Installed new control. Calibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

Tested and found unit not preheating. Display will read preheating for about a minute and then shut off. Checked and found bake element does not have continuity. Set unit to bake and also broil and found no voltage coming from board to elements. Control (W11707155) and bake element (W11182108) needed. ; ordrng 1 W11707155 (Cntrol) and 1 W11182108 (Bake element) and 1 L14 (Job code)

Installed capacitor. Cycled unit through quick wash. Unit cycled perfectly. Unit agitating and spinning. All functions pass.

Installed all listed parts. Ran unit through test and calibration. All functions are working properly.

Installed both front knobs but the rear knobs I received dont go to this oven and look completely different sent pictures to JR to send to parts research so we can get the correct knobs ; ordrng 1 W11233555 (LR knob) and 1 W10505762 (RR knob) and 1 Pleasemakesurethesearethecorrectknobs (Before scheduling) and 1 Letpartsresearchknowwegotwrongknobs (Sent pictures to JR) and 1 C1 (Job code)

"Replaced ice maker,fill,tube,and water valve per service pointer for slow or no ice production. Everything should be performing as designed again. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs."

Replaced ACU again that went bad shortly after installing. Checked level and calibrated washer and everythings performing as designed again. Recommended getting an extended warranty on any Whirlpool family appliances through D&G Appliance Insurance website to offset costs of future repairs.

Installed new parts.unit check is ok

Found unit not cleaning dishes. Unit has f4e3 error code. Unit pump not running. Connections secured. Unit needs new pump for repair. Will order.; ordrng 1 W11025157 (Pump and motor) and 1 L14 (L14)

Installed new parts.unit check is ok

Found freezer completely frozen over. Found defrost bimetal open. Blue book estimate to replace bimetal and thaw out evaporator is $400. Customer approved. Thawed out evaporator and replaced defrost bimetal. Checks o.k; used 1 Wpw10165425 (Bimetal) from stock

"Customer wants to proceed with repair, ordering water valve. Customer will owe $351.06 on completion ; ordrng 1 J13 (Job code) and 1 W11220230 (Valve)"

Installed new parts.unit check is ok