Replaced ACU spinning issues at the end of the cycle. Tested operations and everythings performing as designed. Homeowners going to try and see how it goes after we leave. Thank you!

Installed new parts. Unit check is ok

Unit still squeaks . Ordeing parts for repair ; ordrng 1 W11454741 (Gearbox) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 Q16 and 1 W11481722 (Shifter) and 1 W11428524 (Capictor)

Found lower wash arm has come off and landed on the heater. Will order new wash arm. Customer also had seen error codes f4e3. Put unit in diagnostics and ran auto test. All functions pass. Cleared error codes.Ordering wash arm. ; ordrng 1 W11579565 (Lower wash arm) and 1 Anytech (Any tech) and 1 C1jobcode (C1 job code)

"Customer says sometimes they will get an error code and sometime display will just freeze up u til they reset it at the breaker. Found F0e6 (lost communication) saved in unit. Unit is responding when I arrived. Contacted tech support and spoke to Nate. He said the issue would be in the console or the signal harness or either of the appliance managers, but there is not any testing we can do to determine. I quoted customer 1356.67 to replace 2 appliance managers (W10821712) and signal harness (W11132990). Would also like to replace console (W11232121) at the same time. The console is still covered under part warranty. Customer would not like to proceed with repairs at this time, and wants to contact jenair at (800) 536-6247. Sr (7741500712)"

Found unit making odd noise when in use. Checked drum. Removed front panel. Found small piece of metal stuck between felt and drum causing noise. Removed metal piece. Unit no longer makes tapping noise when in use. All components working. Unit heats and tumbles with good airflow. All functions pass.

Unit has no stored faults. Ran diagnostics. Unit began heavy sudding in first 30 seconds of cycle .customer is using laundry pods and not dishwasher pods /detergent. No sign of actual water leak around surrounding area of unit . Advised customer to clean unit with afresh and use correct detergent

Ran diagnostics found cooling fan stalled n15; ordrng 1 W11397930 (Blower) and 1 N15 (Labor)

Installed slider and clutch. Cycled unit through diagnostics quick test cycle and quick wash. Both cycles progressing and performed perfectly. All components activating. All functions pass.

Installed new door and switch. Cycled units ice and water dispenser. Both working all lights working. All functions pass.

Installed all parts to unit. Cycled blower to unit. Unit now responding. Cycled bake at 350 in both sections. Both sections heated to 350. All lights and fans operating. All components activating. All functions pass.

Unit is in unfinished room 904. Found unit plugged in when I arrived. Unit is room temperature. Found compressor coming on and running loudly for a few seconds and then shutting off. Sealed system repairs needed. Compressor (W11370574) coupling (W10895713) coupling(W10895723) coupling (W10895750) coupling (W11506635) evaporator (W11394622) coupling (W11504423) coupling (W10897195) coupling (W11225184) coupling (W11401413) coupling (W10897195) coupling (W11225184) dye drier (wpw10143759) r600a. ; ordrng 1 W10895713 (Coupler) and 1 W11370574 (Compressor) and 1 W10895723 (Coupling) and 1 W10895750 (Coupling) and 1 W11506635 (Coupling) and 1 W11394622 (Evaporator) and 1 W11504423 (Coupling) and 1 W10897195 (Coupling) and 1 W11225184 (Coupling) and 1 W11401413 (Coupling) and 1 W10897195 (Coupling) and 1 W11225184 (Coupling) and 1 wpw10143759 (Dye drier) and 1 R600a (R600a) and 1 Sealedsystemtech (Sealed system tech) and 1 X20 (Job code)

Complaint is unit wont drain.installer did not hook up second hose and not double loop causing pinch. Reinstalled drain system . Ran several drain cycles. Unit Check is ok .no leaks ; used 1 Wp356138 (Clamp) from stock

Ran diagnostics found bad valve Matt ordered; saved tckt

Installed new parts. Unit check is ok

Installed new acu cycled unit to ck operation unit ck ok

Helping Carl.Needs cooling fan and possibly control board.

Unit has e5 fault in test 56. Broken wires in 5th drawer. Temp are 20 degress in freezer. Unit doesnt have full frost pattern on evap. Unit has sealed system failure . Customer denied repair

"Compressor is locked up and needs compressor installed. Ordering sealed system components. Homeowner flipped breaker back on and compressor was locked when trying to start. Needs compressor ,drier,and possibly the evaporator Office will call and schedule return visit when parts arrive. ; ordrng 1 W11727250 (Compressor) and 1 W11598434 (Evaporator) and 1 W11504447 (Drier to capillary connector) and 1 1/4schradervalve (1/4 schrader valve) and 1 X20laborcode (X20 labor code) and 1 Leakdetectorbubbles (Leak detector bubbles) and 1 15%brazingrod (15% brazing rod)"

"Installed door sent preid, all functions are working properly"

"4,3. Motor not running.. need to replace sump as d motor.. clip is broken that holds control in tight ; ordrng 1 W11025157 (Sump motor) and 1 W10629551 (Clip) and 1 Jobcodel14 (Job code l14)"

"Found arm in container jammed not switching from crushed.. unit jammed, tested working as"

Found thermal fuse open ; ordrng 1 WP4451042 (Thermal fuse)

Cusotmer states water levels are off and hears what she believe is change and an assortment of other noises. Slider checks ok . Rotor is right. No gear case oil. No roar from gearbox. Unit has no stored faults. Unit passes auto test with no unusual behavior. All components check ok . Leveled unit.

"F7e3 code, Motor humming capacitor leaking, installed w11158831 from truck stock, cycled unit through test and unit Chks ok"

Installed listed prts Unit chks ok

"Ordering liner repair kit, j13; ordrng 1 8212572 (Kit)"

Found broil would not ignite. Broil electrode sparks properly. No gas is coming through on broil. Bake works every time. Gas valve could both ohm out at 208 ohms. Broil valve energizes but does not open. Gas valve is needed to correct broil. All other functions are working. Will order gas valve.; ordrng 1 W11239228 (Gas valve) and 1 L14jobcode (L14 job code)

Helped S.R on this one.

Installed parts unit checks ok

"Took quick pics, found unit running in a safety loop. Found control has 1-1 internal board error and 3-1 pressure sensor error. Cleared codes and as soon as I turned knob it started safety loop again. When that finished I checked pressure hose for kinks or blockages and it is open and clear. I put into diagnostic cycle and it ran that and finished, immediately when it was done got stuck back into safety loop And repeats the 1-1 and 3-1 codes. Installed parts unit checks ok"

Installed parts unit checks ok

Found blower wheel broken.. replaced tested working as

"Took quick pics, found unit running in a safety loop. Found control has 1-1 internal board error and 3-1 pressure sensor error. Cleared codes and as soon as I turned knob it started safety loop again. When that finished I checked pressure hose for kinks or blockages and it is open and clear. I put into diagnostic cycle and it ran that and finished, immediately when it was done got stuck back into safety loop And repeats the 1-1 and 3-1 codes. Installed control. Ran diagnostic cycle unit checks ok"

Installed control checks ok.

Found unit unplugged when I arrived. Plugged unit in and found drain pump coming on. Let pump time out and found pump on again. Found f1e1 (control fault)f8e1 (long fill) f3e1 (pressure system fault). Found service pointer regarding this issue. Followed steps in service pointer and found new Control (W11603810) needed. ; ordrng 1 W11603810 (Control) and 1 L14 (Job code)

"Found some cabinetry on both sides of unitwith trouble, when I arrived. Found some condensation forming on top of freezer door gasket. Inspected and found freezer door not closing properly. Also found all other doors not opening or closing properly, due to doors hitting/touching cabinets. Issue is with the cabinets and counters. If unit is pulled out a little, doors function as designed but the customer cant open drawers next to unit. Informed customer they will have to have a carpenter resolve installation issue. Customer understands."

Helped S.R on this one.

Helped S.R on this one.Authorization. W1echj0nL2

"Installed listed prts , cycled unit no leaks found unit chks ok"

Customer states counter tops and surrounding area are warmer than previous ice machine and unit has condensation inside liner . Unit is making ice and condenser fan is running upon arrival . Unit has thin ice. Removed unit from cabinet. Unit began making ice and cooled down . Condenser is clean . Unit has good water flow and re circulating pumps works . Called tech line and spoke with Nathan. Nathan advised unit needs additional venting . Unit works as designed when not installed and cools down . Refereed customer to installed instructions . Unit has no air gap on sides of unit to draw air and previous model was gravity drain with no pump in unit . Unit needs air flow. Unit works as designed. File number for call is 7741784053r

Found customer not pressing start button to start cycle. Ran load. Unit check is ok

F3e2. F8e1. Control system fault. Need control ; ordrng 1 W11621180 (Control)

"Scratched front panel trying to get screws out of mounting stud.. broke screw. Console not fitting in front properly, ordering parts to build front before going back..; ordrng 2 W10826179 (Screws)s and 2 W11157086 (Stud)s and 1 W11416371 (Panel) and 1 W11622490 (Console)"

Found burnt wire ruined element connection.. bb quoted $499.87. Pd 249.87 ; ordrng 1 W11238400 (Bake element) and 1 Jobcodel14 (Job code l14)

Tested goes to 230 degrees drops 6 degrees ps to 119. Customer cleared out lint from vent prior to visit good airflow through vent..

Homeowner stated that she just replaced the water filter about a month ago and put on max ice. Ice was very small indicated by slow water steam. Replaced water valve after giving quote for $562.12 after homeowner accepted quote. Me and homeowner cleaned all ice maker parts. After replacing valve I waited for evaporator to start forming ice. Let homeowner know after she asked to go ahead and throw away the first 20-40 cubes from replacing the filter and valve. Everythings performing as designed. Office will charge card $562.12/and email receipt to email on file. Thank you!

"Found water valve plugged up with debris. Replaced control board for pressure switch issues with drain pump coming on randomly Cleared debris,calibrated, and tested operations. Checked leveling and washer is level. Everythings performing as designed now."

Replaced ACU spinning issues at the end of the cycle. Tested operations and everythings performing as designed. Homeowners going to try and see how it goes after we leave. Thank you!

Installed new parts. Unit check is ok

Unit still squeaks . Ordeing parts for repair ; ordrng 1 W11454741 (Gearbox) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 Q16 and 1 W11481722 (Shifter) and 1 W11428524 (Capictor)

Found lower wash arm has come off and landed on the heater. Will order new wash arm. Customer also had seen error codes f4e3. Put unit in diagnostics and ran auto test. All functions pass. Cleared error codes.Ordering wash arm. ; ordrng 1 W11579565 (Lower wash arm) and 1 Anytech (Any tech) and 1 C1jobcode (C1 job code)

"Customer says sometimes they will get an error code and sometime display will just freeze up u til they reset it at the breaker. Found F0e6 (lost communication) saved in unit. Unit is responding when I arrived. Contacted tech support and spoke to Nate. He said the issue would be in the console or the signal harness or either of the appliance managers, but there is not any testing we can do to determine. I quoted customer 1356.67 to replace 2 appliance managers (W10821712) and signal harness (W11132990). Would also like to replace console (W11232121) at the same time. The console is still covered under part warranty. Customer would not like to proceed with repairs at this time, and wants to contact jenair at (800) 536-6247. Sr (7741500712)"

Found unit making odd noise when in use. Checked drum. Removed front panel. Found small piece of metal stuck between felt and drum causing noise. Removed metal piece. Unit no longer makes tapping noise when in use. All components working. Unit heats and tumbles with good airflow. All functions pass.

"Replaced gear case,wash plate,and belt for leaking gear case. Replaced lower harness for broken drain pump wire. Had to replace cam also because plastic was chewed up on top ring which wouldnt completely failed within a week Calibrated and tested. Everythings performing as designed. ; used 1 W10721967 (Cam) from stock"

"Ice maker is getting voltage but motor isnt working. Also items by damper are freezing. Ordering ice maker,harness,and damper. Office will call and schedule return visit when parts arrive. ; ordrng 1 WPW10300024 (Ice maker) and 1 W10884720 (Ice maker harness) and 1 WPW10196393 (Damper control) and 1 U18laborcode (U18 labor code)"

Checked power and wasnt getting power to microwave. Flipped tripped breaker and tested on one minute. Everythings performing as designed.

Dishwasher installed too high causing screws to damage top panel and latch to bind. Re-leveled dishwasher but need to order top user interface due to scratches. Office will call and schedule return visit when parts arrive. ; ordrng 1 W11612307 (User interface panel) and 1 GiveparttoNathantosneakintoschedule (Give part to Nathan to sneak into schedule) and 1 F12laborcode (F12 labor code)

Found control board reading evaporator thermistor in refrigerator evaporator section reading 75 degrees with the evaporator full of frost. Removed shelving to get to refrigerator compartment evaporator thermistor and replaced with used thermistor that came off of a refrigerator that was less than six months old that the part the thermistor was attached to was bad. Re-checked refrigerator compartment evaporator thermistor after putting everything back together and coil thawed and it was reading 31 degrees which is more reasonable. If this doesnt work then the refrigerator compartment evaporator cover will need replacing. Everything should be performing as designed now.

Leveled refrigerator and doors. Needs check valve for dispenser leaking. Also needs filter housing because it keeps popping open even after adjusting kick-plate. Recommended getting extended warranty such as D&G Appliance Insurance which is Whirlpools extended warranty company. Office will call and schedule return visit when parts arrive. ; ordrng 1 8201815 (Check valve fitting) and 1 GiveparttoNathantosneakintoschedule (Give part to Nathan to sneak into schedule) and 1 W11162042 (Filter housing) and 1 J13laborcode (J13 labor code)

Model and serial number gone

"Customer said unit was banging around in spin cycle . Found f21 (long drain) f20 (no water detected entering unit) f34 (load detected during cleaning cycle) error codes. Checked suspension and found it ok. Tested unit in diagnostic and found it completing without issues. Unit is filling with waters d draining ok and pressure sensor is working ok at this time. Unit is level. Cannot recreate issue. At this time, all operations ok with no leaks detected. Did not move unit. Collected 150 for service call, via check."

"Found unit unplugged when i arrived. Plugged unit in and found drain pump coming on. Let pump time out and then drain pump came back on. Found service pointer regarding issue. Replaced control. Calibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

Replaced housing.. tested water flowing ok imk filled ok..

"Installed new control, wouldn't calibrate. Put to drain and spin. Would fill .. Switched controls from another work order that was wrong control rneed to replace order not working properly.. ; ordrng 1 W11603811 (Control)"

Installed new acu ran diagnostics and a test cycle to ck operation unit ck ok; O-emld tckt

"Ran diagnostics found Error f9e1 ,f0e2 ,f0e5 installed new drain pump cycled unit thru a factory test cycle and advised customer on detergent use and load size unit ck ok; O-emld tckt"

Found imk jambed removed imk cleared the ice and replaced imk and cycled unit to ck operation unit got a good fill unit ck ok

Found unit making clicking noise and will not progress cycle. Unit has f7e4 failure. Checked slider. Found slider separating. Will order slider and clutch for repair.; O-emld tckt

Found unit constantly draining when plugged in. Checked diagnostics. Found f3 e1 error code. Checked pressure hose. Pressure hose checks ok. Unit has symptoms matching those of special project S153EB. Replaced control from pre ID per special project recommendation. Calibrated and ran through diagnostic quick cycle. Unit no longer constantly draining. All components working. All functions pass.

"Found unit with multiple issues. Error codes are f7e6,f5e1,f5e3. Unit will not go into fast spin, units lid will not lock every time. Only cycle that appears to work somewhat is normal Eco cycle. Unit will need multiple parts for repair. Will order parts.; ordrng 1 WPW10482836 (Latch) and 1 W11657965 (Control) and 1 W11222082 (Motor) and 1 W11212745 (Actuator) and 1 W10721967 (Splutch) and 1 Q16 (Q16)"

Found unit unlevel adjusted legs unit now closes properly unit ck ok

Found unit constantly draining. Checked error codes. Found f3e1. Checked pressure hose. Pressure hose checks ok. All symptoms point to faulty control per special project S153EB. Replaced control from pre ID per special project recommendation. Cycled unit through calibration and quick diagnostics cycles. Both cycles performed perfectly. Unit no longer draining constantly. All functions pass.

Found shorted imk. Replaced from stock. Unit check is ok

Customer states unit makes loud squeal. Installed repair kit. After testing unit when heater/heater relay is energized strange noises occur. Cant pin point noise. Ordeing for repair ; ordrng 1 W11728014 (Control) and 1 N15 and 1 W11627521 (Encoder) and 1 279838 (Heater) and 1 279816 (Kit) and 1 WP3977767 (Thermostat)

Installed new parts. Unit check is ok . No leaks

"Tested rinse and spin drain and spin no noise.. put in diagnostic spun basket as per service pointer, no noise, replaced gearcase that's the only thing would make scraping noise control has been previously replaced, if"

Found piece of plastic under float cut off. Removed plastic tested unit filling and washing as intended

Found f9e1 (drain problem). Inspected and found wires to drain pump broken. New lower Harness (W11643701) and 4 wire tie (w113907) needed. ; ordrng 1 W11643701 (Lower harness) and 4 w113907 (Wire tie)s and 1 L14 (Job code)

"Tested unit and found it not heating. Unit is getting proper voltage. Tested and found thermal cutoff bad, and element open. Installed new thermal cutoff kit and element. Tested and found all operations ok at this time."

"When arriving to house to start replacement of drum customer provided box with drum. Box did not have proper drum in it and had dishwasher tub instead. Wrong part was sent to customer, part number matches to what was ordered. Will re order drum. Will return for repair.; ordrng 1 W10545923 (Drum) and 1 L14 (L14)"

Found unit makes odd scraping noise when in use. Removed blower vent from back of machine. Found blower wheel slightly scraping housing/vent. Adjusted housing/vent. Tested unit. Unit no longer makes scraping noise. Heats and tumbles. All functions pass.

Found unit with f4e3 error code. Checked connection at pump and motor. Pump no noise and will not energize. Gave customer estimate of 525.00. Customer approved of estimate. Collected half of estimate 262.50 today and will collect other half on return when unit is repaired. Will order pump.; ordrng 1 W11613479 (Pump and motor) and 1 L14 (L14)

"Installed listed prts, unit chks ok"

Installed new control to unit. Calibrated machine and cycled through quick diagnostics cycle. Both cycles performed perfectly. Unit no longer draining constantly. All functions pass.

F6e3 f0e3. Cmu. S rew cam out of sator Found slider defective. Replaced tested working as intended

"Adress is easley 29642, Found imk tube froze and busted , heater inoperable, ordering, j13; ordrng 1 W11504346 (Heater) and 1 W10706850 (Heater) and 1 W11613057 (Tube)"

"Drum out of round, motor broken, ordering, j13; ordrng 1 W10757750 (Drum)"

"Valve leaking installed valve sent preid, cycled unit through test and no leaks found unit checks ok"

"Found f3e1 code serv bull, ordering, j13; ordrng 1 W11578827 (Control)"

Installed new parts. Unit check is okn

Unit has bad pressure sensor.ordering for repair ; ordrng 1 W11603811 (Control)

"Put unit in diagnostics and went to test 10 to get 3way valve in home position. Evacuated system. Installed drier filter, access port and fresh food evaporator and compressor. Pulled vacuum and weighed in 4.5 oz 134aAuthorization K1ec460nL2"

Installed new start switch. Tested unit and found all operations ok at this time.

"Found freezer evaporator completely frozen over again. Contacted tech support and spoke to Nate. Informed him of situation and parts that have been replaced. We checked the all the defrost components and found them all checking out ok. Sent him pictures of evaporator frozen over. He recommended i thaw evaporator out and make sure bi metal is in the proper location. Thawed evaporator and found bi metal in correct location. Contacted tech support again and spoke to Dillon. I sent him pictures of thawed out evaporator and he requested pictures of suction tube. He said it looks like the suction line is kinked and we will have to remove evaporator and replace, after pulling suction line out and repositioning it. Sr number (7741775055) compressor (W11736670) coupler (W11504415) coupler (W11504431) coupler (W11506619) evaporator (W11566897) coupler (W11504448) coupler (W11506620)r600a; ordrng 1 W11736670 (Compresssor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11566897 (Evaporator) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 1 R600A (R600A) and 1 X20 (Job code) and 1 Sealedsystemtech (Sealed system tech)"

Cmu. Found leaking from connecting to valve from wall.. tighten it up can not find any other leaking pd tc $150

Installed new latch ran diagnostics and a test cycle to check operation unit ck ok

Found bin thermister open ; ordrng 1 WPW10511923 (Bin thermistor)

Picked up data loggers and stopped recording when I removed from sandwich baggies I set them in. Were going to download data and send to Whirlpool so they can reviews data and let us know how to proceed. Took pictures of where loggers were at in both compartments saved in work order photos in case tech line needs. ; O-emld tckt

F6E1 runaway temperature. Tested oven sensor and it tests good at room temperature. Most likely control board has a relay sticking but homeowner stated that it hasnt done it since. Told homeowner to use oven to stress out relay to see if itll stick to know thats for sure the problem. Cleaned behind oven for homeowner. Quoted $721.63 to replace control and if deciding to go with repair $360.81 would be due at time of acceptance and $360.81 due at time of completion. Tested oven at 350 degrees and it got to temperature. Has 30 days to accept quote in order to avoid paying another diagnostics fee. Office will send receipt for service fee after card is charged. Saved quote to blue book.