Found cord coming out of socket.. advised socket should be changed due to it not fitting in right.. right socket for cord but something wrong with the way it fits in. Pushed in zipped tied. Now getting 240v.

"Took quick pics, found unit showing no codes, customer is concerned the trim at the bottom is too hot after the oven has been running a while. I told customer the oven vents hot air through the bottom trim, I also showed customer in installation guide/manual on page 8 it does state in a note marked IMPORTANT; This oven has been designed in accordance with the requirements of UL and CSA International and complies with maximum allowable wood cabinet temperature of 194 degrees Fahrenheit or 90 degrees Celsius. Ran oven to 350 and checked temps of bottom trim piece and internal oven temp found unit preheated in about 16 minutes but my meter coupler was only at 270 degrees inside oven. Waited about 7 more minutes and internal temp is now at 350. Unit got to 387 degrees before starting the downward swing. When oven was at 387 degrees. Temp of trim piece was between 112-166 degrees. Raised bake temp to 425 to read temps on trim. Spoke with TJ @techline he states there is no temperature limit on the vent trim and the longer it runs the hotter it will be, all of that information is available in service pointer W11544031. Unit is functioning as designed techline file number 7740219577"

Drain hose cracked at drain pump replaced hose tested no leaking detected.. running ok.looks like door is sealing ok..; used 1 8269144A (Drain hose) from stock

Installed new parts. Preheated unit to 350. Unit check is ok . New labor authorization is j1cloc1npl2

"Found agitator and broken off, damaging the wash plate and agitator. Installed new wash plate and tested unit. All other functions ok. New Agitator (W11614636) needed. Did not move unit. ; ordrng 1 W11614636 (Agitator) and 1 J13 (Job code)"

Unit has heavy bug infestation. Noted what I could in pictures. Called trade care. Trade care prompt advised trade care lines are closed for training. Documented through service matters tech line documentation. MfrRef # 7739997651

Cusotmer states unit has had odor since power came on after 4 days with out power through hurricane Helen. Customer has put large amounts of baking soda odor remover through out unit in both cavitys . Temps are -1 in freezer and 38 in fresh food . No air filter option on this unit . Advised customer I cant change anything to do with interior odor . Called tech line and spoke with tracola. Tech line has no recommendations for interior odor for the repair side . file number for call is 7740223700. Called Saftey and spoke with Christian .sr 7740181210

Unit has latch failure due to broken wire. Replaced latch and connector. Unit check is ok. New labor authorization is w1cly11nl1

"Installed sump pump assembly, ran test cycle. All functions pass."

Found condensation on freezer door. Found gap at the center of door. Air escaping even when being pressed against. Will need freezer door. Cabinet slightly warped. ; ordrng 1 W11572312 (Freezer door) and 1 2manjobcode (2 man job code)

Removed built up ice in water line. Installed ice maker. Cycled unit. Water still frozen in line. Will need water supply line. ; ordrng 1 Watersupplyline (Water supply line)

Replaced listed parts.. tested cycles. Operating ok .. calibrated. Tested ok

Replaced listed parts tested working ok

Filled drained unit 4 times. Ran cycles found no leaks

Found leaking from water spout. Took water line out of door reseated it.. stopped. Ordering parts in case it starts to leak again; ordrng 1 W11677733 (Water line) and 1 Jobcodel14 (Job code l14) and 1 Wp2314271 (Check valve)

INSTALLED TIMER AND KNOB PER SERVICE POINTER CHECKS OK

Installed new panel and got unit to come on and but as soon as the freezer fan came on it it gave an error and shut everything off. Need freezer fan for repair gave cust est for just fan of $148.42 rescheduling for 11/6 pm but will try to get there sooner if I can ; ordrng 1 W11671461 (Fan motor) and 1 Q16 (Job code)

"Took quick pics, found units bake cycle not operating. Found the units fan will run but after a minute it will just beep and shut off. Found bake and broil elements have good resistance, oven sensor is open. Installed new sensor. Unit checks ok ; used 1 12001656 (Sensor) from stock"

"Took quick pics, found unit showing 7-1 code and will spin the agitator one direction until it errors out. Found capacitor leaking oil and replaced it. Unit doing same thing need acu and shifter for repair rescheduled for 11/4 Pm ; ordrng 1 W11567712 (Acu) and 1 W11481722 (Shifter) and 1 J13 (Job code) and 1 Joethisone (Parts in WH/OF), used 1 W11395618 (Capacitor) from stock"

Installed parts unit checks ok

"Took quick pics, found unit stuck in a safety loop. Let it complete that and put unit into diagnostics. Found unit showing 8-1 long fill ran both valves individually. Found both cold and hot are working and pressure looks good. Checked output from control and 120v to both. Found valve resistance to be 1.5k on cold which is over allowable resistance. Installed new valve unit checks ok; used 1 W11038689 (Valve) from stock"

Installed new freezer evaporator fan. Tested and found all operations ok at this time with no leaks detected.

Found multiple items in every location in fresh food section frozen. In diagnostics I found fresh food evap fan staying on. Contacted tech support and spoke to Johnathan. Informed him of situation and he recommended replacing Main control (W11664342) side door ui (W11574767) door front ui (W11574766). Evap cover (W11610999) also needed. Sr number (7740224374); ordrng 1 W11664342 (Main control) and 1 W11574767 (Side door ui) and 1 W11574766 (Front door ui) and 1 U18 (Job code)

Unit was running when I arrived and heard no unusual noises. Customer showed me recording of sound. Tested all fans and damper in diagnostics and all checked out ok. Tested compressor in high speed and heard it making a loud humming noise. Sealed system repairs needed. Compressor (W11736670) coupler (W11504415) coupler (W11504431)coupler (W11506619) evaporator (W11566897) coupler (W11504448) coupler (W11506620) r600a.; ordrng 1 W11736670 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11566897 (Evaporator) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 1 R600a (R600a) and 1 Sealedsystemtech (Sealed system tech) and 1 X20 (Job code)

"Installed all parts ordered. Ensured door is sealing properly. At this time, all operations ok."

Installed new valve in fresh food compartment. Tested water dispenser and ice maker observing for leaks and proper functions and found water dripping from water reservoir connector at valve. Inlet valve (W11482025) valve (w11482383) reservoir (W11482382) 2 wire tie (W11390781) needed. ; ordrng 1 W11482025 (Inlet valve) and 1 w11482383 (Valve) and 1 W11482382 (Reservoir) and 2 W11390781 (Wire tie)s and 1 L14 (Job code)

Installed new control ran diagnostics and a test cycle ck dispenser after cycle it was empty

Installed tub. Cycled unit through quick wash and diagnostics cycle. All components working. No leaks found. All functions pass.

Installed all parts. Unit still having issues. Called techline. Techline advised to calibrate control. Calibrated control. Cycled unit through 2 quick washes. All components activating. All functions pass.SR#7740222634

Found pump staying on when unit is not in use. Attempted to out in diagnostics mode. Unit would not respond. Will need to start with main control. ; ordrng 1 W11603810 (Main control)

Installed main control. Ran test cycle. All functions pass.

Found ice still clunking up. Found open wire at bottom of unit. Will need door; ordrng 1 2manjobcode (2 man job code) and 1 LW10918659 (Freezer door)

Installed heater and thermistor harness. Cycled power to unit. Unit starting to cool. Heater comes on in diagnostics. All functions appear operating and normal. Unit checks ok. Told customer to watch it for a few weeks before loading a bunch of groceries inside unit and give us a call if they have anymore trouble.

Tech was assigned as a helper;

Unit needs maintenance kit. Replaced kit. Unit check is ok ; used 1 4392067 (Kit) from stock

"Customer states unit has weak agitation strength at times. Unit has no stored faults. Unit passes auto test. Ran light agitation and heavy agitation. Both perform as designed. No trouble to slider. Rotor is tight. Customer describes light agitation as reference. Showed customer service pointer W11499341. Customer uses extra power and service pointer describes agitation strength referring to what compliant is . Ran quick wash cycle. Unit performs, as designed.Called tech line and spoke with Jeremy. Unit works as designed. File number or call is 7740204379"

Unit has h20 fault. Removed lower panel. Unit has rodent damage on insulation and has chewed through wires as noted in pictures with rodent droppings. Called third party team and spoke with Chelsea . Warranty void. File number for call is 7740160964

Customer states after power outage from hurricane Helene unit began tripping breaker . Unit could flip breaker every few days or every few hours. Customer has replaced gfci breaker and hasnt tripped in several days . Ran all fan and heater test. No tripping. No faults found at this time

"Unit unplugged when I arrived. Plugged unit in and drain pump came on. Let drain pump time out. Found F8e1 (long fill) and F7e7 (motor unable to reach target spin). Tested unit and found it completing cycle without issues except hot water and cold water are reversed. Corrected and recalibrated and tested again observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Customer said produce and other items freeze in fresh food door and on lower shelves. Checked in diagnostics and found all functions checking out ok. Freezer fan working normal with no ice build up. Informed customer that there could be an issue with the main controls on thermistors but they are checking out ok at this time. Restricted airflow in fresh food section with permagum. Informed customer that if issue persists, the Control box (W1135381) and thermistor (WPW10384183) may be needed. Quoted customer 612.75 to replace. Also reviewed proper storing locations in unit for the best results. Customer understands. Collected 160."

Unit has f6 faults and loose door switches. All controls are unavailable.

Customer states unit has tore up all towels in the home. Customer states there is discoloration on wash basket. No damage on wash plate or basket causing snagging . Customer states she has contacted better business bureau over machine . Unit has no stored faults . Unit passes automatic test mode.called tech line and spoke with Anthony. Unit works as designed. File number for call is 7740199005

Center burner pops when flame is adjusted on hand valve. Unit is on propane. Called tech line and spoke with Steve . Stev advised gas pressure needs to be 4-6 inches of water columns for propane .customer to contact gas company . File number for call is 7740198298. New labor authorization is w1cl2z0nl2

Found evaporator frosted up put the unit in test test mode found the defrost bimetal open will need to order w1134745 evap motor with bimetal and wp12729123 heater; ordrng 1 W11334745 (Evap motor w-bimetal) and 1 Wp12729123 (Heater)

Replaced listed parts.. calibrated measure fill feature. Heated and lubed gasket. Moisture building up on door and middle. May have air leak in door.

Unit very warm. Compressor running not cooling. Also unit went down with storm replacing control as per caution; ordrng 1 W11547313 (Compressor) and 1 Sealsystemtech (Sealed system tech) and 1 w11506635 (Access port) and 1 W11109499 (Dryer) and 1 R600a (R600a) and 1 W11572047 (Evap) and 1 W11648345 (Control)

Replaced gear that was broke. Tested unit fully operational

Installed listed parts. Ice maker cycles ok. Heated and lubed seal. Crisper fits and installed. Paid $464.39

Latch clicking then buzzes. Need new latch. Ordering board as per caution; ordrng 1 W11513248 (Latch) and 1 Jobcodej13 (Job code j13) and 1 W11627413 (Control)

"Found no saved error codes. Tested unit and found tub not agitating or spinning. Inspected and found belt had come out of position and wrapped around motor. Inspected motor and cam and gear case and found all components intact. Installed new Belt (W11239857) calibrated and tested unit and found all operations ok at this time, with no leaks detected. ; used 1 W11239857 (Belt TS) from stock"

"Took quick pics, found unit making a dripping noise from the refrigerator. The icemaker is dripping into dispenser. Found the imk fan not running. Installed new icebox fan. Unit checks ok; used 1 W10846539 (Fan) from stock"

"Took quick pics, found unit showing 0-3 mechanical friction code. Ran through diagnostics. Found a squealing noise when unit spins. Found skip marks on cam where belt is slipping. Also found there to be oil on shifter and in top of cam. Will need gear case for complete repair. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 L14 (Job code), used 1 W11239857 (Belt) from stock"

Found user interface not responding but is getting proper voltage. Acu (W11513246) and encoder (W11481116) needed. ; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Acu) and 1 J13 (Job code)

Found top spray arm not working. Put unit into diagnostic. No codes. Will need top spray arm. ; ordrng 1 W11613488 (Spray arm)

Found unit not functioning when trying to put into diagnostics mode. Will need main control ; ordrng 1 W11608056 (Control)

"Found f8e2 (dispenser system error) F5e2 (door lock error). Tested unit in diagnostics and found when unit is filling, dispenser motor is getting stuck and running loudly. Motor (WPW10352973) nozzle (WP8181712) lever (WPW10183517) cam (WP8183184) and nozzle (WP8183181) needed. Found Dispenser (W10351811) no longer available. Quoted customer 671.89 and that if we end up needing to replace whole dispenser, we will not be able to. Customer understands and does not wish to proceed with repairs at this time. Collected 150 for service call."

"Took quick pics, found unit showing an 8-1 long fill code, ran the diagnostic test and found barely any cold water coming out. Installed new valve and found unit in a tray but the feet havent been raised at all, found a wear mark on the tray where the motor has been rubbing. Raised feet and ran a quick wash, motor now has adequate room underneath. Unit checks ok; used 1 W11210459 (Valve) from stock"

"Took quick pics, found unit not stopping the spin by itself. Customer states the spin is also noisy. I ran unit in a drain and spin and it is making a weird chirping when ramping up and slowing down. I didnt have any issue with basket stopping on its own. But I did find it was struggling moving back and forth from agitate and spin, tipped unit up and found rotor screw in place and rotor attached. Took rotor off and found the slide magnet fell off. Installed new slide ran unit through an entire quick wash, unit fills, agitates and spins and shuts the cycle off on its own. Unit checks ok ; used 1 W10734521 (Slide) from stock"

Found fridge door seal tearing. Will need door seals. ; ordrng 1 W10830276 (Seal)

Attempted to put unit In diagnostic mode. Would not go. Customer was told unit would be condemned because last technician said there was a line open in the cabinet that was unable to be accessed. Will start with both controls. Customer states they have an extended warranty to cover repairs. ; ordrng 1 W10804160 (Control board) and 1 W11387384 (UI)

Basket arrived dented. Will need to order another one ; ordrng 1 W11178227 (Basket)

Found unit not completing cycle. Will need main control and drain pump. ; ordrng 1 W11627413 (Main control) and 1 W11399437 (Drain pump)

"Found bottom door seal leaking, found top left slider wheel broken. $468.07Customer approved service. Partial payment collected first visit $234.35; ordrng 2 W10712395 (Adjuster)s and 1 W10909089 (Seal) and 1 J13jobcode (J13 job code)"

"Took quick pics, found unit beeping and flashing while running drain pump. Took kickplate off and removed float switch tray and found the tray to be full of water. And there is a green spot underneath where the valve is. Ran through diagnostics cycle and found no leaks. Pulled unit out to watch all sides, ran through a heavy wash and didnt find much took door off and all components look dry. Pushed unit back in and found my left hand was a bit wet. Found the incoming hose had a very small drip. Like one or two drops every few minutes and the brass connector is corroded and green, and sits right above the green spot in the tray. Found the washer in the inlet hose has a groove where it had been over tightened. Installed new hose washer and made sure everything was straight and not over tightened. No leaks to be found now. Unit checks ok; used 1 GSW300 (Washer) from stock"

"Took quick pics, found unit unplugged and lights not working. Plugged unit in and found unit was stuck in a safety loop, let unit turn until pump cut off. Tried to put in diagnostics and the lights went into diagnostics but it kept running the drain pump, found the drain pump showed good resistance but would run everytime you activate the valves. Found the valve resistance high and every time I run the cold valve it sputters and the drain pump kicks back on. Installed new valve and plugged unit in, the drain pump didnt come on. Ran through diagnostics cycle and unit completed and didnt turn drain pump on outside of when it should run. Ran quick wash until wash cycle with deep fill. Unit checks ok. ; used 1 W11038689 (Valve) from stock"

"Took quick pics, found unit full of water and not draining. Found unit flashing 9-1 when I got here. Cleared water out annually. Found wires tied out of connector to drain Pump and the white harness cover on pump was dangling by wire. Corrected wiring harness and installed new connector. Ran diagnostic cycle. Unit checks ok"

Compressor locked up ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Vx4) and 1 X20 (Labor)

Unit has broken door switch. Gave customer a bluebook estimate for repair at $344.91. Installed new part. Unit check is ok ; used 1 WP3406107 (Door switch) from stock

Found broken strike. Replaced strike . Unit check is ok ; used 1 W11457841 (Strike) from stock

"Found water turned off when I arrived. Turned water on and observed water dispenser and found no leaking. Tested water dispenser and found that not a lot of water has ran through water reservoir, in unit, yet. This can cause pressure to back up behind water causing Somme dripping and sputtering until water line is clear of air. Cleared water lines of air and installed air check connector in door water line. Tested ice maker and water dispenser multiple times observing for leaks and proper functions. At this time, all operations ok with no leaks detected. Informed Alex of situation and he wanted me to keep water on to unit when leaving. ; used 1 8201815 (Connector TS) from stock"

Customer mentioned long fill times. Found service pointer for this issue. valve (W11205048) and control (W11657965) needed. ; ordrng 1 W11205048 (Valve) and 1 W11657965 (Control) and 1 J13 (Job code)

Found unit not loaded correctly with items pushing back against door. Went over loading procedure and topped off rinse aid. Unit check is ok

Unit wont come on. Service light flashes red. Called tech line and spoke with drew.unit has bad bin thermistor . Possibly control problem. File number for call is 7740179403. Gave customer a bluebook estimate for repair at $526.39. Installed new part . Unit check is ok

Unit not cooling . Compressor not running. Unit has invertor .Un plugged unit and power cycled unit. Compressor came on . Condenser clean and all fans running . Ran another service call in area while unit cooled down. Came back and unit was successfully cooling down . Unit check is ok

Unit has shorted latch . Replaced from stock. Unit check is ok ; used 1 W10810403 (Latch) from stock

Found noise coming from main stator and drive. Will need both. Quoted customer blue book estimate of $901.94. Customer declined

Checked outlet. Not enough power coming from outlet. Will need to be checked

Installed main control. Ran test cycle. Checks ok

Installed new control and valve ran diagnostics unit ck ok

"Installed all parts. Cycled unit through normal cycle. A unit fills with the proper amount of water now. Unit end through who,e cycle with no issues. No leaking or water overflow found. All functions pass."

"Installed new tub ,motor and cover unitckok"

Installed parts. Unit cooling. Fans and thermistors read ok. All functions pass. Informed customer if he has more issues to give us a call back.

10-12 degrees in fc. Ice maker was off turned on. Dropped ice filled with water.. temps high .. 39 in rc.... Cleaned condenser.. checked EVAP and thermistor in range.. may be condenser is filled with dust.. compressor running 1.5 amps.

Garage door code 1004.. replaced glass. Film was hard to get off. Wiped down looks ok.

Customer complaint is that unit is telling her to remove clothes from washer during cycle. Checked for error codes. Found f0e7 asked customer if she was putting clothes in when using the clean washer cycle. She stated no she was running a normal cycle. Unit will need new control for repair. Customer also stated unit makes loud screeching noise in spin. Found loud gear grinding noise when in spin. Will order gear case for repair as well.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11543997 (Control)

Console not responsive.. replacing console and main board.. labor not covered parts covered under warranty 5 year. Quoted tc 150$ labor$75; ordrng 1 W11302460 (Console) and 1 W11308807 (Control) and 1 Jobcodel14 (Job code l14)

6-4. Float switch error.. tested actuator moves then gets stuck in drain mode. Ordering pump as per caution..; ordrng 1 W11124384 (Pump) and 1 W11305303 (Control) and 1 Jobcodel14 (Job code l14) and 1 W11175771 (Valve) and 1 WPW10195039 (Switch)

Installed supply line. Tested for leaks. None found. All functions pass.

Customer complaint is unit is not cleaning dishes well and not drying. Checked diagnostics found f7 e1 error code. Rand diagnostics cycle heater not coming on. No obvious damage to heater and all connections are secure. Unit needs new control for repair and will also order heater just in case.; ordrng 1 W10906426 (Control) and 1 W10518394 (Heater) and 1 W11084121 (Owi sensor)

Installed parts. Unit still making clunking noise when in use. Called techline. Techline said they are going to send it to engineering to see about next steps and will be in touch with technician or customer in about 3-5 business days.SR#7740180646

Plastic door cam broken. Ordering to replace.. inspected door. No damages. Just the plastics; ordrng 1 W11311686 (Door cam) and 1 WPW10257201 (Upper door cam) and 1 Jobcodej13 (Job code j13)

"Took quick pics, found unit not heating on timed dry cycle, found the auto works fine. Checked all thermals and heater found all to check good. Found 240v into terminal and when running. Installed new timer. Unit checks ok. ; used 1 WPW10185992 (Timer) from stock"

"Took quick pics, found unit showing 8-1 long fill code and 7-6 motor code. Cleared codes. Ran through diagnostics and found the water barely a trickle. But unit agitates and spins fine. Installed new valve and ran a normal cycle, unit fills but wont agitate out of diagnostics. And it repeated the 7-6 code. Need parts for complete repair ; ordrng 1 W11603810 (Control) and 1 J13 (Job code) and 1 W11481722 (Shifter), used 1 W11038689 (Valve) from stock"

Checked valve connections. All good no gas leaks detected.. went I back of unit checked connections all ok.

"Installed new timer, knob and lent screen. Tested unit and found all operations ok at this time, with no gas leaks detected."

Installed igniter. Oven didnt come on will need spark module ; ordrng 1 W11703692 (Spark module) and 1 W11680399 (Regulator)

"Found mullian had come out of place. Inspected and found no damage to components. Reinstalled mullian and tested. At this time, all operations ok with no leaks detected. Did not move unit. Collected 160."

"Took quick pics, found unit wont start cycle, press start close door and then it starts blinking. Found latch showing open no matter what position its in. Installed new latch ran diagnostics cycle unit checks ok ; used 1 W11412299 (Latch) from stock"

"Took quick pics, found unit doa. Plugged unit in, lights and such come on. But no display. Unplugged and took control panel down. Found a resistor in board had blown up and arched against control. Need new control for repair. Gave cust est of $562.11. Customer agreed and paid in full by card. Emailed receipt. Since unit is completely down I rescheduled cust for 10/29 PM; ordrng 1 W11524469 (Control) and 1 J13 (Job code) and 1 JoepartinWH (In WH)"

"Took quick pics, found units fan rattling against back wall, found the blade intact and fan housing screwed in all the way. Installed new fan. Unit checks ok"