"Found unit does not heat properly in both ovens, the unit would say it had preheated but the actual temp was around 300 in both, the temp sensor in bottom oven showed 1100 at room temp, advised customer they would need a control but that the control for this unit is no longer available."

Unit has stuck relay on control and blown bulb. Ordering for repair ; ordrng 1 W11284468 (Control) and 1 L14 and 1 W10709921 (Bulb)

Customer states appliance brothers have been out on previous visit and was told there was nothing more that could be done for unit and was instructed to call manufacturer. for door gasket leaking down left side of door. Obvious tracks on door from leak. Previous parts installed by previous service company is unknown . Ordering gasket for repair ; ordrng 1 L14 and 1 W11483553 (Gasket)

Found ice in fill tube. Thawed ice. Unit check is ok

Installed new parts. Unit check is ok . No leaks

Unit has shorted defrost thermistor. Used from stock . Unit check is ok ; used 1 WPW10384183 (Thermistor) from stock

"Unit has f9 faults stored . Unit doesnt have factory supplied drain hose that came with unit, drain hose runs through wall and unit disposal ; ordrng 1 W11381654 (Drain hose) and 1 W11414944 (Drain hose) and 1 W10783615 (Clamp) and 1 Q16 and 2 WP285655 (Clamp)s and 2 W11545578 (Clamp)s"

Unit has black stains on convection cover from something other than from something in the oven. Customer has been told dealer we are exchanging product through manufacture. Advised customer that we dont offer product exchange. Ordering convection cover for repair ; ordrng 1 W11234761 (Cover)

"Found float filled with milk, removed float and tray. Cleaned up and dried the float. Put into a test mode and the unit tested good, no leak found."

"Found f2e1 error, needs ui; ordrng 1 W11091880 (Ui)"

"Tried calling customer when I was 20-25 minutes away, no answer, so I left a voicemail. I arrived at the home and no one answered the door, I tried calling again with still no answer. Tagged door. Needs to be rescheduled.; ordrng 1 Needsresceduled (Needsrescheduled)"

"Replaced part, let unit cycle for a few minutes and it did not go into an early harvest. The water pressure seems a little low, unit does run as normal but does not put enough water in so the reservoir starts to empty and the pump then tries to work with no water, gave customer an estimate of 441.59 for the new valve; ordrng 1 WPW10217917 (Valve) and 1 L14jobcode (L14 job code)"

"Found valve not putting in much water, went thru the test cycle a few times and everything else tested good at this time, will order the valve, estimate is 485, customer paid 245. Remainder is 240.00; ordrng 1 W10897719 (Valve)"

"Found motor seized, would need motor and blower wheel. Estimate is 778.00. Customer declined, will look into a new unit"

Found spluch and belt worn installed new belt and spluch ran diagnostics and a test cycle to ck operation unit ck ok

"Installed new gearcase ,shifter,spluch and belt ran diagnostics and a test cycle to ck operation unit ck ok"

"Installed part, tested for operation. All functions tested good."

"Ran unit and found water leaking from the bottom back right corner, tub is cracked and will need to be replaced, ordering parts.; ordrng 1 W10909756 (Tub) and 1 W11613479 (Sump assembly) and 1 U18jobcode (U18 job code)"

"The smell had gone away before I arrived, customer told me to still replaced the line since I was already out there, replaced part, checked for leaks and ran a few glasses of water to check operation, all functions check ok."

Installed new strike. Unit check is ok ; used 1 W11457841 (Strike) from stock

Installed control . Unit completes diagnostics but has loud squeal from gear case. Replaced from stock . Unit check is ok . W171R31NL2; used 1 W11454372 (Gearbox) from stock

"Replaced parts, watched unit go through a flush cycle, where the water was stopped once the reservoir was full and the drain pump worked, all functions check ok"

"Found ice maker connector loose. Reconnected and tested. At this time, all operations ok with no leaks detected. Did not move unit."

"Installed new ice maker. Tested observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

Found clog in drain hose. Unclogged hose. All functions tested good. No leaks found.

Found good airflow. Customer states timer will not advance and unit will stop drying. Will need a timer.; ordrng 1 WPW10185982 (Timer) and 1 J13jobcode (J13 job code)

"F7e1, f4e3 errors. Pump not working and heater circuit in control shorted.; ordrng 1 W11506012 (Control) and 1 L14jobcode (L14 job code)"

Icemaker that wa installed has an e5 error. Bad thermistor.; ordrng 1 W11577195 (Icemaker) and 1 J13jobcode (J13 job code)

Installed control. Found same issue. L2 wires burnt at house junction box. Customer needs refund for over paying for part of 36.58.

"Found evaporator clear of ice when I arrived. Forced defrost and found heater coming on. Found defrost timer advancing. Recommend Temp control (WP1113466) and Bi-metal (2006755) be replaced. I found bi-metal no longer available. Quoted customer 492.42 to replace only temp control, however I informed customer that due to the nature of issues, repairs cannot be guaranteed. Customer understood and did not wish to proceed with repairs at this time. Collected 125 for service call."

"Found unit completely frozen over. Found brown wire to defrost heater pulled out of connector. Corrected connection, thawed out unit.checks o.k"

Phone Number out of service .

Found open heater and fuses. Replaced parts from stock . Unit check is ok tpb09729l2.0; used 1 WP3387747 (Element) from stock

Removed drier filter and blew system out with nitrogen. Heavy black contamination blew out of system. Blew out until no more black was visible. Installed parts and pulled vacuum. Charged unit with recommended charge per data tag. Cycled unit. Pressure good and unit cooling. Unit checks ok. Advised customer to monitor unit for several days before putting into use with food.

"Found error E5: ice maker mold thermistor bad. Ice maker was able to cycle and fill with water, ordering ice maker; ordrng 1 W11658802 (Ice maker) and 1 J13jobcode (J13 job code)"

"F8-E1: long fill, found the water was partially off, once the water was turned on fully, all functions check ok."

"Motor is making a whining sound, ordering parts.; ordrng 1 W11246350 (Housing) and 1 WP697772 (Wheel) and 1 W11105178 (Motor) and 1 4392067 (Repair kit) and 1 Q16jobcode (Q16 job code)"

"Found unit not cooling at all, but the compressor and fans are running, the sealed system is covered under 60 month parts and labor, customer is responsible for TC, ordering parts.; ordrng 1 WPW10466675 (Compressor) and 1 Avx4 (Avx4) and 1 WP2188823 (Evaporator) and 1 X20jobcode (X20 job code) and 1 Vacuum (Vacuum) and 1 Scale (Scale)"

"Inner basket is warped, so when running a spin cycle the basket knock and never smooths out. Ordering parts.; ordrng 1 W11449840 (Gearcase) and 1 W11513243 (Inner basket) and 1 Q16jobcode (Q16 job code)"

"Found main power wire not clipped into connector on board and vibration of unit caused plug to come loose enough for unit to not power on intermittently, or flash but turn right off. Repaired connection. Capacitor defective as well. Replaced and cycled unit. Unit checks ok."

"Installed new inlet valve. Tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

Installed listed parts cycled unit through test and all functions are working properly

Installed listed parts cycled unit through test and all functions are working properly

"Installed parts, adjusted shutter and cycled multiple times. Unit lighting each time. Unit checks ok."

Found f8e1 (long fill). Found control not proceeding through diagnostics cycle and found debris in valve. Valve (W11210463) and control (W11603810) needed. ; ordrng 1 W11210463 (Valve) and 1 W11603810 (Control) and 1 J13 (Job code)

"Found water entering first valve, but not coming out of valve. Valve is humming loudly. New Inlet valve (WPW10238100) and reservoir (W10801011) needed. ; ordrng 1 WPW10238100 (Inlet valve) and 1 W10801011 (Reservoir) and 1 L14 (Job code)"

"Upper door broken and missing parts, ordering, j13; ordrng 1 W10845034 (Assy) and 2 W10410341 (Standoff)s and 1 W10254687 (Handle) and 1 W11448964 (Bracket) and 2 W10284411 (Screws)s"

Installed listed parts cycled unit through test and all functions are working properly

Installed listed parts cycled unit through test and no leaks found all functions are working properly

"Fan motor inoperable installed motor sent preid, cycled unit through test and unit checks okay"

Installed listed parts cycled unit through test and all functions are working properly

Installed pulley. Cycled unit. Unit checks ok.

Unit has extremely loud squeak from gearbox. Changed parts from stock. Unit check is ok. W174030nl2

Customer states unit has had previous service recently and that unit will leaks. No faults stored . Unit is uninstalled prior to service . Ran diagnostics and found unit has suds build up. Ram power wash cycle sms suds build up increased. Ran unit un installed and no leaks from any component . Called tech line and spoke with Adrian . Adrian recommends customer use afresh of 30 days to keep soap scum from building up. Unit works as designed. File number for call is 7736432272

Unit has no data tag. Unit was previously serviced by us in the past and no history is attached to call. Customer states unit will not heat in ether cavity . Unit has no stored faults.swapped ui. No change. Model and serial is wrong sent from warranty company . No data tag. Ordering parts off of data tag from previous visit. ; ordrng 1 W11297709 (Console) and 1 2man and 1 U18 and 1 Anytech and 1 W11261167 (Control) and 1 W11261169 (Control) and 1 Walldolly and 1 WPW10260252 (Element) and 1 W11545804 (Bake)

Helped tp

"Found F3e2 (owi shorted) f6e6 (cool water) f6e4 (float switch open). Tested unit in diagnostics and found heater working. Incoming water temp ok. Float switch, itself, is ok. Control (W10737607) user interface (W11230938) and owi sensor (WPW10705575) needed. ; ordrng 1 W10737607 (Control) and 1 W11230938 (Ui) and 1 WPW10705575 (Owi sensor) and 1 L14 (Job code)"

Found yoke stripped on auger motor j13; ordrng 1 J13 (Labor) and 1 Wp63052-2 (Yoke)

Found belt slipping and spluch worn on ramps installed new spluch and belt ran diagnostics and a test cycle to ck operation unit ck ok

Found voltage to the acu j13; ordrng 1 W11618917 (Acu) and 1 J13 (Labor)

"Installed boot. Tested for operation. All functions tested good, no leaks. Double labor auth: m173v10nl2"

Replaced broken gasket with a new door gasket

"Found the the air opening on the burner tube wide open, closed down about half way, the bake and broil lit on the first spark, the unit tested good"

"Found timer knob broken, put another knob on and tried to turn, I got it to come on but it was really hard to turn and I cracked the other knob as well, will order knobs and timer.; ordrng 1 W11566735 (Timer) and 1 W11328381 (Knob) and 2 W11625514 (Knob)s"

"Found control not sending power out to the element, the thermistors in both sections tested good, heater and fuses, fans , compressor all tested good, will need the board to fix, estimate is 588, if thawed before doing the job it would be 488. Customer approved the repair, will order. Customer paid half 244, today and the other 244 after the repair ; O-emld tckt"

Found unit flashing 6-1 code.( ui can't communicate with a.c.u) found harness loose at ui from a.c.u. Connected harness properly and ran auto test. All functions pass.

"Found pump getting 100vac and 5.2 dc, could not tell which voltage it took, so I replaced the pump, it still did not turn, will need control and harness. File number 7736432098; ordrng 1 W11189137 (Board) and 1 W11174382 (Harness) and 1 W11174407 (Harness)"

"Installed temperature readers in fresh food and freezer sections, will pick up next Wednesday ; O-emld tckt"

Installed new ui and control. Tested operation.all functions pass.

Found heater open installed new heater cycled unit to ck operation unit ck ok

Found unit set to celcius set unit Fahrenheit set temp to 350° unit ck ok

"Took quick pics, found unit showing 3-1 pressure sensor code, 8-3 hazardous water, 9-1 long drain, 6-3 acu communication error to ui. Cleared codes and ran diagnostic test, all steps advanced and passed. Ran unit through a rapid wash cycle, it completed cycle, turned unit off, checked resistance to all fill valves and drain pump they all check ok according to the tech sheet. Customer had a cleaning tab in unit when I got here, put it back in and started clean washer cycle, unit seems to be working now. With the codes that store stored, and the sensor code being shown to customer would need board and pressure sensor for repair, this could continue to be an intermittent error gave cust est of 702.53 customer agreed paid in full. Had office run cc and email receipt ; ordrng 1 W11201285 (Board) and 1 J13 (Job code) and 1 Wpw10448876 (Control)"

Ordering parts.; ordrng 1 W10779716 (Bake element) and 1 W11099721 (Control) and 1 J13jobcode (J13 job code)

"Drain pump was locked up, gave customer an estimate of 368.50, for a new pump, he approved. Replaced part, cycled unit, all functions check ok.; used 1 W10876600 (Drain pump), and 1 N15 job code (N15 job code) from stock"

"Found the thermal fuse open, gave customer an estimate of 259.84 for new part, he approved, paid 125.00 today and will owe 134.84; ordrng 1 WPW10545255 (Thermal fuse) and 1 F12jobcode (F12 job code)"

Installed new control and shifter ran diagnostics and a test cycle to ck operation unit ck ok

"Found pan in drawer was touching electrode on igniter. Removed pan, tested unit multiple times. All functions tested good."

Installed new door. Unit check is ok

Installed new parts. Unit check is ok . No leaks

"Installed new parts, unit check is ok"

Unit running with fan running and not cooling. Sealed system failure. Will order parts. W19; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evaporator) and 1 Avx4 (Access valve) and 1 WPW10143759 (Dye drier)

Rsn diagnostics got error f4e2 ck relay on board bad and heater open n15 ; ordrng 1 W11415067 (Acu) and 1 N15 (Labor)

F7e1 error. Found motor humming. Bad capacitor.; ordrng 1 W11395618 (Capacitor) and 1 J13jobcode (J13 job code)

"Found motor has components broken. Ordering motor and blower.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower) and 1 L14jobcode (L14 job code), O-SMS tckt"

Found moisture buildup in RC side. Seal is formed and is airtight. All functions tested good in diagnostics. Instructed customer on making sure door is fully shut and sealed at all time when not in use. Collected 25.00 via card.

Installed valve. Cycled unit. Unit checks ok.

"Found the kick plate not installed properly, reinstalled, door opens and shuts ok."

"Installed parts, tested for operation. All functions tested good. No leaks found."

"Installed heater, tested for operation. All functions tested good. Collected 42.76 via card."

"Found board not sending power down to the defrost heater, would need board. Will order harness as well; ordrng 1 W11524653 (Harness) and 1 W11524469 (Board)"

"Replaced part and tested the unit, it heated and ran properly, there is a rumbling coming from the motor area, cannot repair, it would need a motor and the casing."

Found bushings broken and tub ring warped. Will order parts. L14; ordrng 1 W11400156 (Damper) and 1 W11590590 (Tub ring)

"Customer does not have 120 V the dishwasher at Junction block or at main control. Disposal is wired in to dishwasher off of housebreaker. Disposal works. Flip breaker several times, and no voltage. Unit is hardwired coming from wall. Customer needs electrician. Called tech line and spoke with Travis . Customer will need 120v to junction block for unit to work, .tech line advised unit should be on its own dedicated circuit and customer will need electrician. File number for call is 7736426163"

Customer states previous company has been out and serviced unit several times and unit some ice . Upon arrival found Recirculation pump dumping water over ice grid. ; ordrng 1 W10897719 (Valve) and 1 WPW10678299 (Tube) and 1 RCMAONLY and 1 W11257051 (Tube) and 1 WPW10678300 (Tube) and 1 W10863947 (Tube) and 1 W10863947 (Tube) and 1 W11542867 (Sensor) and 1 W11126268 (Pump) and 1 2man and 1 U18 and 1 WPW10605286 (Compressor) and 1 W11613295 (Motor) and 1 W11542868 (Pump)

"Found freezer 40 when I arrived. Observed frost pattern and found it only partially frosting, indicating sealed system repairs needed. Contacted tech support and spoke to, and documented with, Steve. Also found liner had gaps in need of silicone. Sr number (7736426863)Evaporator (W11579351) Coupler (W11504450) Coupling (W11506620) Compressor (W11580057) Coupler (W11504415) Coupler (W11504430) Coupler (W11506619) Dye drier (WPW10143759) Silicone (WP482338) Silicone (W10841140); ordrng 1 W11579351 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11506619 (Coupler) and 1 W11504430 (Coupler) and 1 R600a (R600a) and 1 Sealedsystemtech (Sealed system tech) and 1 X20 (Job code) and 1 WPW10143759 (Dye drier) and 1 WP482338 (Silicone) and 1 W10841140 (Silicone)"

Installed control and cycled unit. Unit checks ok.

Took quick pics found that the unit is showing it has a rest water code. Customer had cold water shut off at the tap due to the fact that it would not stop dripping into the tub. Installed another new valve ran unit through diagnostic cycle and through the fill part of a quick wash unit now checks OK

"Took quick pics customer had defrosted unit with a hairdryer so there is not any ice on the evaporators today but customer states that every couple of weeks or so they have to defrost it. Took both fresh food. And the freezer compartment apart so I could look at the evaporators ran test 4, Both fans come on the dampers open and it looks like the cooling system is working properly as in the three-way valve turns to each side and also closes when its supposed to compressor is running. Pulled unit out into thermistor read out from the board in the back found the defroster Mr. in the refrigerator section to be showing it around 52° when its about 34° in the unit also found the board is not sending adequate DC voltage to the thermistors will need parts for repair. also found the heater facia for ice box is showing OL and dripping into ice bucket. Also found door to ice compartment to swing wildly and hit the shelving due to the latch missing. Need parts for repair ; ordrng 1 W10843055 (Control hv) and 1 W11032800 (Fz evap harness) and 1 N15 (Job code) and 1 WPW10549589 (Ice door) and 1 W11637688 (Facia) and 1 W10848301 (Ui)"

"Took quick pics, found unit works except for the popcorn button and some of the other sensor buttons done. Found it throws the 4-4 humidity sensor code. Found the humidity sensor just bounces around in resistance. Also replaced board according to the tech sheet, installed parts. Cooked a bag of popcorn with popcorn button unit now checks ok double labor auth W173MR0NL2"

"Unit is not defrosting properly, heater ohmed out ok, the harness was good, ordering parts.; ordrng 1 W11496889 (Control) and 1 WPW10383615 (Thermistor) and 1 L14jobcode (L14 job code) and 1 WPW10316428 (Heater)"