"Tested unit and found it heating when I arrived. Found unit neutral wire attached to ground, at terminal block. Corrected. Found unit getting proper voltage. Power chord is very old but is checking ok. It is possible that thermal fuse is failing at times. Replaced thermal fuse. Element ok. Found vent flaps, on side of house sticking. Cleared flaps so they open properly. Tested unit multiple times and found it functioning as designed."

"Found f8e1 (long fill). Tested unit in diagnostic and found cold water entering unit slowly. Also found belt squealing. Inspected and found debris in cold valve. Also found inlet water hoses old and wearing out. Replaced Belt (WPW10006384) and Valve (W11210459). Calibrated and tested unit in diagnostic and also normal cycle. At this time, all operations ok with no leaks detected. Recommended customer replace water hoses and put a hose screen on wall side of water hoses. Customer understands. ; used 1 WPW10006384 (Belt TS), and 1 W11210459 (Valve TS) from stock"

"Found some ice buildup on top of food items in freezer. Fan is working properly. Inspected and found freezer door rails sticking, preventing door from sealing properly. Slide (W11658402) LH bracket (WPW10330991) RH bracket (WPW10330993) and gear kit (12002497) needed. ; ordrng 1 W11658402 (Slide) and 1 WPW10330991 (LH bracket) and 1 WPW10330993 (RH bracket) and 1 12002497 (Gear kit) and 1 L14 (Job code)"

"Found unit unplugged when I arrived. Plugged unit in and found drain pump coming on. Let pump time out and it came back on. Installed new control. Calibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected. Did not move unit."

Customer said there is no more clumping in the ice container. Evaporator fan sounds normal. There is a vibration coming from down low in the back. Found condenser lines zip tied together vibrating against each other making the noise. Removed zip tie. Vibration noise is gone. All functions pass.

Found air return full of foam.Called techline and spoke to Jake. Sending product up for review.Case number 21242037.

"Microwave not heating all the time, when system reboot is good then no heat.. ; ordrng 1 W11641350 (Control panel) and 1 W11754874 (Control) and 1 Jobcodel14 (Job code l14)"

Installed new parts. Unit check is ok . New authorization is ws7s870nl2

Found cold water not coming into washer.. needed to reverse hose coming from wall valve. Now filling with water ok..unit operating as intended

"Put on gaskets freezer door, wiped all water up?"

"Installed lower harness and lid lock. Calibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

Put unit in diagnostics. No error codes present. Ran auto test. All functions pass. Fault code customer recorded could be FH is no water entering machine or F02 is not draining. Both functions are working properly at this time. Advised customer that or service call is covered for 30 days

"Had tp chisal off spanner nut to get washer apart. Installed new splutch,gearcase and suspension and spanner nut. Ran quickwash cycle and all functions pass."

Installed new pump and motor. Checked operation. Unit gave an FA E5 error( diverter leak detected).; ordrng 1 W11460945 (Pump/ motor) and 1 X20jobcode (X20 job code) and 1 W11672039 (Control) and 1 W11729441 (Harness)

Replaced gear case and splutch. Ran a quick wash cycle. All functions pass.

Found unit has gotten wildly out of balance and damaged tub ring. When replacing tub ring I found counter balance of inner basket has lost fluid and is unable to balance properly. Suspension is also weak. Will order; ordrng 1 X20jobcode (X20 job code) and 1 W10554251 (Inner basket)

Ran diagnostics unit has worn basket drive a bad trans customer not going to repair unit

Cleaned blocked vent that wasnt allowing clothes to dry ordering parts for noises.; ordrng 2 349241T (Roller sets (should have two in each))s and 1 661570V (Belt) and 1 WPW10547294 (Idler) and 1 279811 (Motor) and 1 WP697772 (Blower wheel) and 1 Q16laborcode (Q16 labor code)

"Touchpad inoperable, removed touchpad found loose wire connector, tightened all connections , cycled power on unit chks ok"

Installed new filter reciver cycled dispenser unit ck ok

Installed new valve cycled unit to ck operation got good slab ice unit ck ok

Unit has shorted turn table. Ordeing for repair ; ordrng 1 2man and 1 S17 and 1 Walldolly and 1 W11676353 (Cover) and 1 W10911403 (Motor) and 1 W11179756 (Shaft) and 1 W11448962 (Control)

Installed control . Unit check is ok

F7e1.. bb 545.56.. found motor not forceful to circulate water.. replacing sump and motor. Paying 272.78 owe 272.78. Pd ck 2593.; ordrng 1 W10805015 (Sump motor) and 1 Jobcodej13 (Job code j13)

Agitator is missing parts; ordrng 1 285565 (Agitator)

Found door damaged at the bottom ; ordrng 1 Lw11037738 (Ss door rec)

Ran diagnostics and a test cycling the manual it says unit will say ck vent on every auto cycle unit ck ok

Customer states unit makes noise and unit can be heard at night . Noise can occur for several minutes at a time. When running test 3 air damper opened and customer states noise is similar. Step 3 fan sounds normal. No defrost failure in test 56. Unit makes full bin of ice and temps are at 0 and 36. Air damper is at acceptable level of noise and cant be heard with door closed. Unit makes no odd noises in step 4. Step 45 and 57 are all normal. Unit is level and no condenser noise . Customer tried describe noise and unit sound like refrigeration knock. Called tech line and spoke with Chris .. Chris advised unit works as designed and cant replicate noise Case number is 21225736

Found open heater. Replaced from stock. Unit check is ok ; used 1 WP3387747 (Heater) from stock

Installed new valve. When removing prior valve pressure reducer connection fell apart on old valve confirming bad part. Ran several unit checks . No leaks . Left bad part with customer .

"Found air leak on right side . Adjusted door and applied lubricant to glides, heated gasket back to shape and applied adhesive. Unit check is ok"

"Frost on ice bucket and rails and door rails, top of frez door not sealing mullion not flat bowed out in the middle, t line, not repairable, 21231959"

"Cabinet bent door wont shut, t line. Not repairable, 21232888"

"Found suspension loose, installed suspension sent preid, leveled unit, cycled unit through test and unit chks ok"

"Took quick pics, found unit would not stop dispensing ice and running auger motor even when paddle is no longer being pressed. Found it will default to the crushed side and dispense crushed even on cubed but the ui display never changes. Found when you open the door it stops but as soon as you close it again it keeps going. Only way to truly get it to stop is to unplug and reset fridge. Called techline spoke with Andrew. Went over whats been happening and he had me put it in diagnostics and test the paddle, found separator and ui working correctly. He had me unplug unit and take the auger box down to check wiring and connectors found all wires in good shape and everything is shiny and dry. No corrosion or moisture build up at all on harness, connectors or components. Will need high voltage control for repair gave customer est of $574.58 customer agreed and paid half by cc office ran and emailed receipt will owe $287.29 on completion ; ordrng 1 W11449482 (Control) and 1 J13 (Job code)"

"Took quick pics, found unit unplugged. Pulled unit out and checked outlet. Polarity and incoming voltage is correct. Double igniter showing 101.7 ohms and saftey valve has 0.1 ohms. Sensor is 1kohms and cord has good resistance and no visible breakage. Plugged unit into my kilowatt meter into the outlet so I could watch if it dropped power, it didnt. I ran broil for about 3 minutes. Shut it off and ran bake about ten minutes. The igniter glows and the safety valve opens and the gas is ignited. Shut off and unplugged watt meter and plugged unit into outlet and breaker tripped immediately. Reset breaker and unplugged ignitor and plugged back in, tripped breaker, checked again for any pinched or broken wiring harness covers and dont see anything wrong. Unplugged all loads from control and plugged into wall, tripped breaker again. Called techline spoke with Nate 21230229 he did some testing with me. Found grounded neutral through harness, he transferred me to safety. Safety team gave one time authorization for repair of WEIKWJWPL1; ordrng 1 W11173616 (Power cord) and 1 W11465032 (Harness) and 1 Checkandmakesureitsthemainharness and 1 L14 (Job code)"

Installed parts u it checks ok

Gear case sounds bad in spin and agitation. Need to order parts to replace gear case. Inner tub has major rusting underneath agitator. Drive block and nut for tub looks like itll need to be cut out. Office will schedule return visit when parts arrive. Let homeowner know to check tub for damage when it arrives and to call us when it arrives. ; ordrng 1 W11454741 (Gear case) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W10554251 (Basket) and 1 285565 (Agitator) and 1 WP21366 (Basket scanner) and 1 WP389140 (Hub block) and 1 Q16laborcode (Q16 labor code)

Replaced door that was broken from factory. Everythings as designed now.

Put level on washer and washer wasnt level. Tried leveling but leveling legs are missing from washer. Ordering leveling feet so new can come back out to level washer. Recommend getting an extended warranty through D&G Appliance repair website to offset cost of future repairs. Office will schedule return visit when parts arrive. ; ordrng 1 GivepartstoNathantosneakintoschedule. (Give parts to Nathan to sneak into schedule.) and 1 LethomeownerknowtoleavebackdooropensoIcanputpartsonwhenwereceivefrommanufacturer. (Let homeowner know to leave back door open so I can put parts on when we receive from manufacturer.) and 4 W11675697 (Leveling feet (needs all four missing from appliance))s and 1 J13laborcode (J13 labor code)

"Removed oven from opening and check elements for voltage and amperage while cycling. Getting correct amperage and voltage to both bake and broil elements during pre-heat. Homeowners said that timer beeper is too silent but it sounds normal per Whirlpool models made today. Recommended getting an extended warranty for any Whirlpool,Kitchen Aid, Amans, or Jenn Air appliances through D&G Appliance Insurance website to offset costs of future repairs. Everythings performing as designed. Thank you!"

"Replaced ice maker module with broken fill adjustment.Removed food from freezer to clean up ice and found big frost ball on freezer back wall. Has leak in the sealed system. Asked homeowner fc foods been freezing in refrigerator and he confirmed. Freezer isnt getting down to temperature and over cooling refrigerator. Refrigerator was at 22 degrees in some areas. Ordering compressor,filter drier,and evaporator. Office will schedule return visit when parts arrive. ; ordrng 1 W11209866 (R134a compression) and 1 W10836706 (Evaporator r134a) and 1 Processport (Process port) and 1 X20laborcode(3hours) (X20 labor code (3 hours))"

Replaced ACU for f3e1 error code. Washer was leaning towards front so I re-leveled.Calibrated and tested operations and everythings performing as designed now.

Replaced control calibrated tested quick cycle working as designed

Installed parts. Unit check is ok

"Found unit unplugged when I arrived. Plugged unit in and found drain pump coming on. Let pump time out and found pump coming back on. Checked and found pressure hose ok. Installed new main control (w11603810). Calibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

Found door damaged j13 ; ordrng 1 W11416371 (Panel)

"Installed new wash motor. Tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Took quick pics, found unit running in a safety loop. Found control has 1-1 internal board error and 3-1 pressure sensor error. Cleared codes and as soon as I turned knob it started safety loop again. When that finished I checked pressure hose for kinks or blockages and it is open and clear. I put into diagnostic cycle and it ran that and finished, immediately when it was done got stuck back into safety loop And repeats the 1-1 and 3-1 codes. Installed parts unit checks ok"

"Customer said unit will sometimes lock and unlock multiple times, more than other times. They said unit will sometimes not go into spin unless they cancel current cycle and start drain and spin. Found no saved error codes. Tested unit and found unit completing without issue. Inspected and found cam getting stuck. Unit also has service pointer for main control pressure system issues. Shifter (W11481722) cam (W10721967) and control (W11607637) needed. ; ordrng 1 W11481722 (Shifter) and 1 W10721967 (Cam) and 1 W11607637 (Control) and 1 L14 (Job code)"

Customer said unit did not spin out the clothes. Then they ran unit on drain and spin and unit ran for a few hours and they said they could smell a burning smell. Found no saved error codes. Inspected main control and wire harness and motor and shifter components. All intact. Tested unit In diagnostic and unit completed without issues. Tested unit in drain and spin and unit completed without issue. Checked and found continuity between washer and dryer. Contacted tech support and spoke to Rick. I informed him of situation and he recommended replacing the Shifter (W11481722) cam (W10721967) and Control (W11742939). Case number (21232811)Contacted safety team and spoke to Zen. Documented findings. Safety case number (21209696); ordrng 1 W11481722 (Shifter) and 1 W11742939 (Control) and 1 L14 (Job code) and 1 W10721967 (Cam)

Installed new freezer thermistor and freezer fan motor and control. Tested unit tested and found all operations ok at this time. Informed customer that it may take 24-48 hours or so to return to normal temps. Customer understands.

Replaced listed parts tested unit working as designed

"Found unit stuck in drain mode again, something in motor circuit shorti control ordering to replace control motor pump and harness with capacitor will use on return..; ordrng 1 W11608056 (Control) and 1 W11686050 (Motor) and 1 W10919003 (Pump) and 1 W11665968 (Wire harness) and 1 Jobcodel14 (Job code l14)"

Installed new valve. When removing prior valve pressure reducer connection fell apart on old valve confirming bad part. Ran several unit checks . No leaks . Left bad part with customer .

Gave quote for new bin thermistor for $420.87. Homeowners going to think about it and let us know. Recommended getting an extended warranty through D&G Appliance insurance website to offset costs of future repairs. Office will send receipt for trip fee after card is ran to email on file.

Replaced bin thermistor thats out of specifications. Recommended getting warranty straightened out with Kitchen Aid because it shows only good date from factory and not purchase date. Recommended getting an extended warranty through D&G Appliance Insurance website to offset cost of future repairs. Everythings pervasive designed now. ; ordrng 1 WPW10511923(jobcomplete) (Bin thermistor)

"Installed listed prts restored power, cycled unit through test, all functions are working properly"

"New basket and tub are damaged. Ordeing for repair ; ordrng 1 W11178227 and 1 W11219115 (Tub) and 1 W11551646 (Spanner), states that autho needed"

Unit has warped drawer and weak ignitor. Ordeing for repair ; ordrng 1 W10813962 (Drawer) and 2 W10807828 (Glide)s and 2 W11759228 (Bracket)s and 1 W11252164 (Drawer) and 1 Anytech and 1 Anytech and 1 W11671543 (Burner head) and 1 W11605759 (Burner cap) and 1 W11747656 (Holder) and 1 W10849722 (Orfice)

Installed new parts. Unit check is ok

"Installed cntr, sent preid cycled unit through test and checked ok"

"Found actuator code, installed actuator sent preid, restored power, cycled unit through test and checked okay"

"Installed cntrl sent preid, restored power, cycled unit through test and checked ok"

"Valve and screen inoperable, installed valve and screen w10683603 from truck stock, cycled unit through test and no leaks found unit checks ok"

Customer said unit quit cooling for two days while we were waiting on parts for repair. Unit returned to cooling after two days and has been cooking since. Replaced air damper assembly and main control that tech line recommended. Checks o.k

Installed all parts. Cycled unit through quick wash. All components operating. No abnormal noises. All functions pass.

Installed parts. Cycled unit through quick wash. Units pump now agitating and spinning. All components operating. All functions pass.

Found new panel dented in box again. Need to reorder front panel (W11325570); ordrng 1 W11325570 (Front panel)

Replaced sump and motor assembly for f4e3 error. Tested operations after cleaning construction debris from underneath dishwasher and leveling. Everythings performing as designed now.

Found unit will beep and shut down bad control n15; ordrng 1 W10818296 (Control)

Replaced compressor and drier due to seized compressor. Pressurized with 250 p.s.i. of nitrogen and after testing for leaks I vacuumed system for over 40 minutes to make sure system is dry. Recharged system with required amount of R600a stated on data tag in refrigerator compartment. Let homeowner know it should take 24-48 hours to cool back down to normal temperatures.

Installed parts unit checks ok

Installed parts unit checks ok

"Took quick pics, found clip had snapped off and motor had separated from rubber gasket. Installed new clip, motor and wheel. Customer ran load of towels. Unit checks ok"

Installed parts unit checks ok

Sr 21210027. Called techline. May need control and ui. Bb 654$ parts only... W11330971 ui W11330971 control. Found all functions passing heater heating good getting 120v.. customer not doing any more repairs today..

"Replaced door seals heated sealing ok, replaced switch and light working as designed"

"Replaced broken knob, tested working as intended"

Cancelled call. Ice maker is working now

Found unit restricted ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Tool) and 1 W11109499 (Dryer filter) and 1 X20 (Labor)

Tried to cycled imk stalled receiving voltage j13; ordrng 1 W11692161 (Imk)

Installed new fans cycled unit ck ok

Found harness damaged installed new harness cycled unit ckcok

Installed parts. Cycled unit through diagnostic test cycle. All components activating. No leaks during or after cycle. All functions pass.

Replaced ACU for intermittent agitation and agitator for snagging clothing. Calibrated and tested operations and everythings pervasive designed now.

installed new ice container checks ok. Thank you!

Found unit making grinding noise in spin. Units transmission leaking oil. Unit will need new Gearcase and cam kit. Units tub also separating from Gearcase shaft will order new tub as well. Will return with parts for repair.; ordrng 1 W10752719 (Basket) and 1 W10913953 (Actuator) and 1 W11454734 (Gearcase) and 1 L14 (L14)

Installed damper control and filter head. All functions pass.

Found unit with f1e4 error code. Units Heats and starts running on its own when units doors are closed. Unit needs new door switches and control. Will order parts for repair.; ordrng 1 W11544456 (Control) and 1 W11551558 (Upper door switch) and 1 W11551558 (Lower interlock) and 1 L14 (L14)

Unit not cooling. Compressor running. Checked freezer. Found ice buildup all along back wall of evaporator panel. Unit not defrosting. Will return with defrost parts. ; O-emld tckt

"Took quick pics, found unit doa, found when I took ui off there was an overwhelming smell of electrical short from acu. Checked drain pump on control side of the harness and found 1.6 ohms which is shorted. Checked on drain pump with same result and there is a spot on drain motor that is cracked and discolored looking like the motor over heated and shorted itself and the control out. Installed control, drain pump and ui. Found customer had to break latch to get wet clothes out, installed new latch. Ran diagnostic cycle and drain and spin. Unit checks ok ; used 1 W11399437 (Drain pump), and 1 W11700916 (Latch) from stock"

"Took quick pics, found left side of FC covered in ice and frost where air has been leaking. Took fz door off and found the gasket hanging out of the bottom left side of the door and I can put my whole hand through the gap. Put RTV adhesive in between panels, res installed gasket in between panels and sealed both top and bottom of gasket into door with rtv. Took all baskets and drawers out, cleared all ice and frost and checked bearings in brackets, found the bearings to still be in place and slide in and out properly. Dried everything off and put baskets and drawers back in and reinstalled door. Checked that door gasket was making contact with metal on fridge, and is sealing properly. FZ door gives good resistance when gently pulling on handle. Tightened freezer handle. Gave customer est of $254.99 for labor and TC had office run cc for total and email receipt. Unit checks ok"

Unit got exchanged

"Replaced latch and strike, checked operation. All functions pass."

Unit has noisy wash motor . Gave customer a bluebook estimate for repair at $837.96. Customer denied repair

"Installed new main control. Calibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Installed new main control, shifter and cam. Calibrated and tested unit. At this time, all operations ok with no leaks detected."

"Found F8e3 (overflow condition) F3e1 (water level system error) F8e1 (no water detected entering washer) F5e2 (door lock error). Tested unit in diagnostic multiple times and normal cycle and could not recreate issue. Water is entering unit properly at this time. Given error codes, Pressure switch (WPW10448876) and main control (W11201293) may be needed but Because we cannot recreate issue, we cannot fully diagnose. Quoted customer 517.35 for just pressure switch and 913.76 for pressure switch and main control. Customer doesnt not wish to proceed with repairs at this time. Collected 150 for service call."

Found valve leaking j13; ordrng 1 W11165546 (Valve)