"Unit was not running when I arrived. I tapped on the cold control and the compressor and fans kicked on, giving customer an estimate of 420.32 for the new thermostat, she wants to think about it, if they call back within 30 days the total owed will be 295.32."

Customer states previous company replaced control for unit not heating several months ago . Unit has 7-1 faults stored . Ran diagnostics cycle and amp clamped heater. Unit first draw is 6.8 amps. 2nd draw is 4.5 amps. Ran diagnostics cycle once more. Unit has same amp draw as first cycle. Heater checks at 12 ohms. Customer uses rinse aid. Turned rinse aid to level 4 and advised customer to turn on high temp wash and sani rinse to build hear. Unit has no fan . Unit works as designed. Unit check is ok

"Found evaporator frozen, heater wires are burnt shorted, fan motor not getting power, ordering, j13; ordrng 1 W11573115 (Heater assy) and 1 W11321510 (Cntrl) and 1 2315549 (Motor fan)"

Found moisture still building up in both sections. Gasket itself sealing good but bottom horizontal frame of unit is damaged causing large gap between liner and cabinet. Spoke with Bruce. He advised unit is being submitted for non-repairable status. SR is 7736747840

Replaced potentiometers and board on start up gave f16 code again.. went away unit functions.. may code out again.. potentiometers plug into console assembly.. may be bad ordering assembly and wire harness to be replaced.. ; ordrng 1 808751527 (Control assembly) and 1 5304517676 (Potentiometers harness) and 1 5304517673 (Ov harness) and 1 PPPneedsapproval (PPP needs approval)

Replaced basket and nut .. tested working ok

Found evaporator frozen over. Found multiple service pointers for this issue. Found Main control (W11574770) and evaporator cover (W11610999) needed. ; ordrng 1 W11574770 (Main control) and 1 W11610999 (Evaporator cover) and 1 W19 (Job code)

"Found fresh food door not sealing properly. Found ice build up on freezer ceiling, towards door. Freezer door is sealing properly at this time. I found fresh food door too low. Used washer at door hinge and raised door as much as possible. Ensured door was sealed all the way around. Found air ducts, from freezer to fresh food, frozen over with ice, blocking airflow to fresh food section. Removed ice. Drain and defrost are functioning normally. Observed frost pattern and found it ok. At this time, all operations ok."

Before installing parts did a temp check. Freezer running 5? ref low 40s. Freezer set to -5?. Ice maker slow and some ice melting. Unit showing symptoms closer to ref leak or low charge. Pressurized unit to 110# and allowed to sit. Pressure did slowly drop below initial pressure. Vacuumed and charged with recommended charge per data tag. Dye drier installed. Ordering evaporators and will install either of leak is found when returning. X20 sealed system ; ordrng 1 X20 (Sealed system) and 1 R600+nitrogen (R600/ nitrogen) and 1 W11578026 (Evaporator) and 1 W11598434 (Evaporator) and 1 Lockringkit (Lock ring)

"Installed control and lid latch. When installing motor components, I found rotor rusted in place, and cannot removed. Also attempted to remove wash plate, and it was rusted and stripped in place. Washplate (W10902814) screw (W10752187) spin basket (W10811960) spanner (W10909670) filter (W11568797) screw (WP8533928) tub (W11219115) gearcase (W11393685) shield (W10673062) shield screw (WP90767) 8 Screw (W11027980) needed. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W10811960 (Spin basket) and 1 W10909670 (Spanner) and 1 W11568797 (Filter) and 1 WP8533928 (Screw) and 1 W11219115 (Tub) and 1 W11393685 (Gearcase) and 1 W10673062 (Shield) and 1 WP90767 (Shield screw) and 8 W11027980 (Screw)s and 1 U18 (Job code)"

"Customer does not need us to look at unit. They had unit repaired by another company. Did not enter home, did not service unit."

"Found left rear burner slow to light. Inspected and found burner cap and burner head gunked up with oil. Cleaned and showed customer how to clean. Tested again, multiple times, and found all operations ok at this time, with no gas leaks detected. Did not move unit."

Installed all parts ordered. Tested and found all operations ok at this time.

"Installed main control. Recalibrated and tested unit, observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Found lid lock code, installed lock sent preid, cycled unit through test and calibration and unit checks ok"

"Installed part, tested for operation. All functions tested good."

Found filter reciver ramps are worn j13; ordrng 1 W11346623 (Head filter)

"Installed parts, tested for operation. All functions tested good."

Found part was right part number. Wrong part. Was missing diverter. Check sump on arrival.; ordrng 1 W11613480 (Sump) and 1 Checkpart (Check part) and 1 F12jobcode (F12 job code)

"Installed parts, tested for operation. All functions tested good."

Installed new lid latch ran diagnostics and a test cycle to ck operation unit ck ok

Installed new dispenser flap and bucket cycled dispenser several times to ck operation unit ck ok

F6e4 error code found. UI control mismatch. Checked model and serial in diagnostics mode. Hey are correct. ; ordrng 1 W11600355 (Control panel) and 1 L14jobcode (L14 job code)

"Installed parts, tested for operation. All functions tested good"

Found bad compressor bad will need help removing unit as its 2 units together and is bulky x20; ordrng 1 W11578208 (Compressor) and 1 W1150622 (Charging port) and 1 W11504420 (8/6) and 1 W11504431 (7/5) and 1 X20 (LBor) and 1 2ndman (Help)

"Found rollers and belt broken, installed repair kit, wed4815ew1 from truck stock, cycled unit through test and all functions are working properly"

"She called back said she thought compressor was coverd 10 years I advised her she would have to pay the sc and labor, she cancelled"

She called back and said she already cancelled

"Found clutch broken and belt, installed cam and belt sent preid, cycled unit through test and calibration and unit checks ok"

"Unit is a dishwasher and has a prior history of leaking. Unit still leaking but according to customer they do not see water until an hour or mods into cycle. No faults stored. Dust under unit present from half way to all the way back and is undisturbed, and from center of unit forward its clear water has been present as dust is gone all together or has track marks thru it. Cycled test mode after removing outer door to watch unit. Insulation had been pushed down into inner door trough and was absorbing water. Allowed unit to run with outer door off. No leak observed. Insulation absorbing water to the point it leaked onto floor. Insulation is saturated and not useable. Also hinges have rusted from extended leak and door opens slightly past 90?. Estimate needs approval before ordering. N15; ordrng 1 W11612302 (Hinge) and 1 WP8534853 (Hinge) and 1 WP8534853 (Insulation) and 1 W10380173 (Insulation)"

"Replaced part, cycled dispenser, all functions check ok"

"Replaced parts, cycled all the burners, all functions check ok"

Unit is 3 months out of warranty. Called trade care. W17mi10apl1.installed new rollers. Unit check is ok

"Installed new parts, unit check is ok. No leaks"

Installed new latch. Unit check is ok

Unit has split fill tub coming out of roof of freezer section causing water fill to miss imk fill cup. No cracks in imk fill cup or mold by demonstrating by removing imk and filling it with customer sink. Optic boards are also damage. Parts not available for fill tube. Installed New water filter by customer request. Water filter housing has slight damage due to age of unit. Re secured filter housing. Water filter supplied is not every drop of water brand. Unit un repairable .

Took quick pics found unit had no codes stored in the board. Ran bake cycle at 350 while taking temperatures in my thermal coupler found that preheat beeped at 333? took six cycle temperatures the averaged out at 345?. Did calibrate board up 20? to 30? calibration and also showed the customer in the manual about the different rack levels and what is ideal for what item cooking. Had Office run credit card for $150 trip charge an email receipt to customer unit checks OK

Installed parts unit checks ok collected balance via check

"Found ice maker failed mid harvest and will nit rotate. Gave customer blue book estimate to replace ice maker 524.00. Customer approved. Replaced ice maker, cycled ice maker and all functions pass."

"Two quick pics found unit flashing E4 and wouldnt stop. Couldnt put unit into diagnostics. I found that there is no power from the board to the float switch. Also, the float switch is open. Need parts for repair.; ordrng 1 W11226502 (Float switch) and 1 W11524805 (Control) and 1 N15 (Job code)"

"Found thermal open. Replaced thermal, checks o.k; used 1 WP3392519 (Thermal) from stock"

"Customer had found water running into ice maker and overflowing. Unut stopped cooling. Customer then had water on the floor so she pulled unut out and UN plugged it. I pulled unit out on shield and found more water behind it on the floor. Plugged unut in and tested operation found water flowing through water valve and down into freezer drain, overflowing drain pan on to customers floor. Turned water off at the wall and water still comes out dispenser. Wall shut off not closing off. Turned water off to the house. Shop vacuumed drain pan. Removed water line from wall and capped water spigot. Turned water back on to the house. No more dripping from drain. Advised customer house shut off for refrigerator needs replaced by a plumber. Fond water pressure to house 80 on one side and over 75 on the other side. Customer calling plumber about this as well.Water valve needs replaced on refrigerator. Blue book estimate to replace valve on refrigerator is 342.00 customer approved and is paying half today 171.00 and 171.00 when part is installed.; ordrng 1 Anytech (Any tech) and 1 J16jobcode (J16 jobcode) and 1 WPW10179146 (Valve)"

"Took quick pics, found unit not heating. Found no matter what cycle its cold. Unplugged unit and took front off. Found the heater good and the outlet thermal good. Found the heater thermal blown. Replaced thermal and advised customer clean the duct work. Ran timed dry. Unit checks ok; used 1 WP8557403 (Thermal) from stock"

"Took quick pics, found unit full of condensation and ice on the foot of the freezer found that the cabinet and the liner had large gaps on the right side of the freezer in the refrigerator almost like the foam had gotten sucked in at some points silicone and the cabinet to the liner, also siliconed the freezer gasket into the door. Cleared all ice and dried unit off unit checks OK; used 1 WP482338 (Silicone) from stock"

"Took quick pics found unit had a baffle falling off due to one of the screws coming out, Also noticed its making more of a rattling than it should as the drum turns. Unplugged unit took off top and front. Found one baffle missing a screw. Found the screw on top of heater housing making the rattling noise, screwed baffle back in on both sides and tightened screws on all the baffles in the drum. Reassembled unit. Unit doesnt make rattling noise and the baffles are in place. Drum is covered under 10y part warranty gave cust est for second appliance for just tc and labor if they want the drum replaced of $179. Customer will let us know if they want replacement. Collected second appliance TC of $75 on washer 413386 unit checks ok emailed receipt"

"Replaced parts, cycled unit, motor sounds good, all functions check ok"

"Found the front right burner valve unable to open, part is no longer available through distributor, I did tell customer she may be able to find one online somewhere. Part number for both size valves-71002775 (LG), 71002776 (SM)."

"Customer had a load in when I arrived so I was able to test unit by running a drain and spin. Same as last time, refer back to same file number. Unit got up to high speed with no issues and very little noise, I did find error F0-E9 which is off balance pause. Advising customer that large loads can cause more movement but all functions check ok at this time."

Checked temperature of refrigerator 35 degrees and freezer 4 degrees. All fans and thermistors checked ok. Checked ice level sensor and door switches. No error codes in test 56. Cycled the ice maker. Unit cycled properly. Turned freezer to a colder setting to see if this solves the slow ice production issue.

"Took quick pics, found unit had moved and hit the dryer during a load. Found the bushings cracked on one side and the tub is sitting in the floor. Installed new suspension kit. Relevled feet, ran with clothes in it in rinse and spin, unit checks ok."

Took quick pics found unit had sediment jammed in the cold line. Couldnt get screen out due to impacted mud replaced valve. Ran unit through diagnostic cycle unit checks OK; used 1 W11614515 (Valve) from stock

Took quick pics found unit is not heating. Found the high limit thermal blown. Found the duct system has a lot of lint in it and it runs through the crawlspace. I cant get to the tubing where it is in the crawlspace. Its also under the porch covered with lattice. Got out what lint I could from the Inside of the house from the dryer side. Installed new thermal and put a hose on the back leading to a water bucket system. She said it might be a while before she can get a duct company out. I also gave her some recommendations to some HVAC companies in the area so that she can get the ducks cleaned out through the crawlspace unit checks OK; used 1 W10900067 (Thermal) from stock

Installed new parts. Unit check is ok

No show. Customer wouldnt answer for LW or myself . Didnt go out bc no card on file

Found door liner deformed on bottom side causing poor seal. Need door and gasket. Will order. L14; ordrng 1 W11435351 (Door) and 1 WPW10714545 (Gasket)

Randomly locking up found unit ui not responding reset break er working.. replacing console ui; ordrng 1 W11449431 (Console) and 1 Jobcodel14 (Job cod l14)

"Customer has previously changed suspension. Wash basket and tub ring are completely broken, advised customer there could be several more parts needed for repair. Customer denied estimate"

Found oil coming from gear case. Replaced parts from stock . Unit check is ok . Tpb10558l2.0; used 1 W11454372 (Gearcase) from stock

"Unit has grounded element, open fuses and broken door switch installed new parts. Unit check is ok ; used 1 279838 (Heater), and 1 27816 (Cuttoff) from stock"

"Two lights on the UI would stay lit and when changing cycles the lights would not change with it, but the cycles would change along with the run time, checked temp which was normal, gave customer an estimate of 529.18 for the new board, they do not want repair at this time."

"Replaced parts, cycled unit and there was no excessive vibration. all functions check ok"

Found bad drain pump istalled new cycled unit ck ok 10% military disc. 390.82

"Replaced parts, door stays closed, all functions check ok"

"Sump leaking underneath diverter, giving customer an estimate of 488.16 for the new sump, he approved, paid 244.08 today and will owe 244.08 when completed.; ordrng 1 W11665769 (Sump assembly) and 1 N15jobcode (N15 job code)"

Unit is down draft unit. American home shield contract. Unit has shorted elements and shorted down draft motor. Parts are unavailable. called 3rd party team and spoke with Eric .Eric advised to close call out and that it will be sent over to warranty company . Double labor for 2 techs to uninstall and reinstall is tpb10551l2.0

Installed new parts. Unit check is ok . No leaks

Installed new parts . Unit check is ok . J17lnb0al2

"Recovered refrigerant, replaced parts, pulled a vacuum, weighed in 6 oz of 134a, watched unit cycled for a few minutes, let it run through test 4, advised customer to watch for one week, all functions check ok as of now"

"Customer said water was leaking from under the front of unit. Unit has no ice maker or water supplied. Checked evaporator drain pan cleared of ice and debris. Inspected drain line, in compressor compartment and found some water in drain pan. Drain pan not leaking and drain hose installed properly. I found unit leaning very far to the left, causing water to spill from drain pan. Leveled unit. Also found door switch broken. New Door Switch (W11123941) 2 floor shims (4387828A) needed. ; ordrng 1 W11123941 (Door switch) and 2 4387828A (Shim)s and 1 J13 (Job code)"

"F7e1, f5e1, f7e7 errors. Found pulley nut came off causing belt to come off. Gave estimate for $408.57. Installed parts, tested for operation. All functions tested good. Collected $408.57 via card."

Found unit still did not produce ice. No errors this time in test 56. Freezer fan runs and neither evaporator frozen over. Freezer temp 17? at arrival and customer states ice cream is soft consistently. Unit has sealed system issue. Parts are still covered on sealed system. Gave additional est for labor of $228.95. Customer okd est. will order parts. X20; ordrng 1 W11492867 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 Avx4 (Access valve)

Installed parts. Pulled vacuum. Charged unit with recommended charge per data tag. Cycled unit. Unit cooling and checks ok.

Found unit turns off by itself. Outlet never lost power.replaced control. Ran auto test. All functions pass.

"Found unit not heating. Unit is getting proper voltage. Checking fuses, I found red wire not attached to thermostat, on blower housing. Reconnected and secured. Tested unit and found all operations ok at this time."

"Installed new filter housing, checked multiple times no leak found."

Found spluch worn and cap leaking oil; ordrng 1 W10721967 (Spluch kit) and 1 Wpw10006384 (Belt) and 1 W11395618 (Capacitor)

"Customer states unit will only wash in hot water if ran on heavy and on heavy unit folks with excessive amount of water in relation to amount of clothes being washed which is usually smaller loads, even using auto sensing fill. No faults stored in unit. Cycled heavy wash. Full tub and hot water used. Use and care guide explains both are normal functions of unit. Only wash cycle that uses hot water is heavy and heavy cycle is least efficient wash cycle using the most water. Spoke with Nate at TECHLINE. He advised that unit is operating as designed. SR for conversation is 7736577287. Did calibrate unit which may have corrected some fill related issues. Customer not pleased with performance of unit, which in and of itself is not a repairable issue."

Found frosting in FC. Found service pointer advising to order seal kit and fan blade.; ordrng 1 W10916494 (Service kit) and 1 N15jobcode (N15 job code)

"F4e3, F7e1 errors. Wash motor not working. ; ordrng 1 W11087226 (Control) and 1 W11025157 (Sump) and 1 L14jobcode (L14 job code)"

Installed spark module. Tested for operation. All functions tested good.

"Replaced the start device for the compressor, the compressor kicked on and amped out perfectly at 1.1 amps. The unit tested good."

Cycled unit into diagnostics ck error codes only one f0e2 over suds ran a test cycle to ck operation ck pressure tubeand switch ck ok no blockage and switch ck ok unit ck ok

"Found board had failed, not sending power out to the circulation motor, needs board. Will bring circ pump back as well, I cannot check without power to it, but everything else is working.; ordrng 1 W11034363 (Board)"

"Took quick pics found unit not making ice found the ice bucket to be clear flip the icemaker on and off hit the test button and I didnt do anything unplug the refrigerator and reset it re-ran the icemaker test found the icemaker cycled, but when it filled and only completely filled the back, four compartments with water fountain at the stream of water from the dispenser is thin dumped out water that was in the icemaker, took filter out, and re-ran icemaker test found unit filled all the way now in the stream of water coming from the dispenser is thicker. Advise customer replace filter unit checks, OK"

"Found fill tube frozen and ice maker thermistor open, will order parts; ordrng 1 W11546935 (Ice maker) and 1 W11645245 (Valve)"

Took quick pics found you meant not spinning and wont do anything other than feel customer said she heard a pop and then it just home soon and tries to spin foundnunits capacitor showing an open line installed new capacitor Unitchekcs OK; used 1 W11395618 (Capacitor) from stock

Took quick pics found unit showing open motor code also found unit Showing basket re-engagement fault found that the capacitor just makes a home whenever you try to engage this banner the agitator installed new capacitor ran recalibration and diagnostic test unit checks OK; used 1 W11395618 (Capacitor) from stock

"Took quick pics, found unit not cooling. Found unit unplugged. Plugged unit in. Found all fans running but the compressor just clicks. Checked power to compressor. Found 120v will need compressor for repair. Customer told me it was having issues from the beginning and it sounded like something hitting the fan he took back panel off and found tech sheet in the condenser fan blades. He took it out and unit wouldnt cool at all. Need parts and R600 tech for repair ; ordrng 1 S17 (Job code) and 1 NeedMAorDE (R600 tech) and 1 R600equipment (R600 equipment) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler)"

Found restriction at the evap x20 ; ordrng 1 2188823 (Evap) and 1 Vacpump (Tool) and 1 X20 (Labor)

Found impeller spinning on shaft installed new pump cycled unit ck ok

Found interior lights blinking when door is open. Inspected and found wire on fresh food led loose. Secured and tested and found all operations ok this time.

"Installed pump and motor assembly and control. Tested unit multiple times observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Installed main control, and temp sensor. Tested all functions and preheated oven. Found all operations ok at this time."

"Found unit not starting. Could not hear start switch ticking. Found start switch bad. Installed new switch and tested, found all operations ok at this time."

Installed listed parts cycled unit through test and all functions are working properly

Installed all listed parts cycled unit through test and all functions are working properly

Installed icemaker and new harness. Tested for operation. All functions tested good. Collected $222.45 via card.

Fae2 error. Found panel damaged. Ordering panel and vent.; ordrng 1 W11660284 (Panel) and 1 W11649995 (Vent) and 1 J13jobcode (J13 job code)

"Found valve leaking through, replaced the valve and put into a test cycle, the unit tested good."

"Found a stuck cube, removed and ran through a harvest cycle, the unit tested good. There was already ice in the mold which tells us the valve is good, thermistor and fan tested good. Advised customer to watch for 3 days, if still not making ice, call us back."