"Center rear ignitor will not ignite or spark. All burners spark after burners are lit. Unit needs wire harness, ignitor and 2 men, unit is downdraft. gave customer a bluebook estimate with tax and shipping at $739.23 for uninstall and repair. $170.00 was deducted from previous visit for a now total $739.23. Customer will take 30 days decide ."

"Installed gearcase, belt and cam. Recalibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Adjusted calibration and feet cycled test, unit chks ok"

"Range was dropped bottom damaged drawer wont come out, Tline not repairable, Austin 7737362588"

In diag pumps not working needs recirculating pump and drain pump. Total 439.93 paid 219.96.. owe 219.96; ordrng 1 W11566407 (Drain pump) and 1 W11566405 (Pump) and 1 Jobcodel14 (Job code l14)

Cc 5122308131155433 12/27. 846.... Needs board. Declined repair

"Customer said they were using unit and it started smoking from underneath and they had to call the fire department. Removed glass and found Harness (WPW10328397), to the right of the induction modules, charred. Contacted tech support and spoke to Tj. He recommended replacing charred harness, and said that the module itself could be damaged, but we wont know that until we replace harness. Sr number (7737361021). Contacted Saftey team and spoke to Dominique. She documented all findings and did not give authorization for repairs. She gave Reference number (7737217605). Quoted customer 279.35 to replace harness. Informed customer that further repairs may be needed, but we would have to start with harness. Customer understood and did not wish to proceed with repairs at this time. Left unit off at breaker, and advised customer not to use, or supply power to unit. Customer understood."

"Water turned off to unit when I arrived. Customer turned water off because water was dripping in reservoir even when unit wasnt running. Turned water on to unit and had trouble finding sweet spot on shut off valve, to give a good flow. Because water was dripping, this indicates the valve is unable to completely close. Once I was able to get water working, and tested unit in diagnostics, I found water valve not getting voltage and water level sensor was reading that reservoir was full, when it was not. New valve and circulation pump (water level sensor) are needed. I informed customer that due to the nature of issues, further repairs may be needed, resulting in further charges. Customer understood. Quoted customer 628.64 for Valve (W10897719) and Circulation pump (W11542867). Customer did not wish to proceed with repairs at this time. Left water turned off to unit. Collected 150 for service call, via check."

"Unit was unplugged when i arrived. Cu showed me pictures of fresh food evaporator frozen over. Plugged unit in and found fresh food evaporator forming a good frost pattern. I found service pointer, regarding this issue. Rolling steps in service pointer, I found Ui (W11509095) in need of replacement. Inspected freezer door wires harness and found wire sheath broken . New user interface (W11509095) Freezer door (LW10864696) thermistor kit (W10316760) and fan scroll (W11098695) needed. ; ordrng 1 W11509095 (User interface) and 1 LW10864696 (Freezer door) and 1 W10316760 (Thermistor) and 1 W11098695 (Fan scroll) and 1 2ndtech (2nd tech) and 1 Q16 (Job code)"

"Gearcase leaking, ordering, j13; ordrng 1 Gearcase (Gearcase)"

Found heater has brass bushings. Replaced heater with the correct updated heater. Cut the ends off the old heater. Ran a test cycle and all functions pass.; used 1 W11537778 (Heater) from stock

Unit has shorted freezer imk. Replaced imk from stock.unit check is ok

Installed new parts. Unit check is ok

Unit has sealed system failure . Unit pulls .3 amps. Customer denied repair

Fixed wiring tested working ok

"Lid lock code, lock is working, no signal, ordering, j13; ordrng 1 W10869789 (Lock) and 1 W11176140 (Cntrl)"

"4147181429382363. 03/27. 242 found bearings bad panel broken, some parts no longer available, charge 150.00"

"Customer stated unit made a really loud noise during cycle then afterwards cycles would not lock the lid. No faults stored. Cycled diagnostics. When trying to lock unit repeatedly locks and unlocks unable to lock lid. Replaced lock and cycled unit. Unit operating normally. Cycled fill, agitate, and spin to try to duplicate noise. When unit applied motor brake to slow spin cam outer teeth slipping and making very loud grinding sound. Replaced actuator and cam, one new actuator broken in box. Cycled unit. No unusual noise. Unit checks ok. ; used 2 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"

"Took quick pics, found unit showing 5-3 latch error installed new latch. No change. Will need control for repair. ; ordrng 1 W11633362 (Control) and 1 N15 (Jobcode), used 1 W11394572 (Latch) from stock"

Found outer door stainless and glass separating. Will order new outer door.; ordrng 1 W11178521 (Badge) and 1 W11176456 (Outer door) and 1 Anytech (Any tech) and 1 L14jobcode (L14 job code)

Found error F5E1 lid lock failure.activated lid lock in diagnostics at least 5 times. Started cycle and unit started. Advised customer I would recommend replacing latch and control blue book estimate 679.00 If customer calls back and wants it replaced in less than 30 days balance will be 554.00. Blue book estimate for latch only 318.00. And if they call back for latch only in less than 30 days balance will be 193.00

"Found unit had loose wire on defrost heater which arched on evaporator, puncturing evap. Compressor also has a rattle to it while running. Will order parts to repair. X20; ordrng 1 W11546692 (Evaporator) and 1 W11635510 (Compressor) and 1 W11566891 (Control) and 1 WPW10143759 (Dye drier) and 1 W11650661 (Heater)"

"Compressor loud system is restricted, no frost on evaperator, installed a new drier, pulled vaccum, vaccum is holding, charged 56 grams, still restricted removed filter drier it chks ok, installed a new one , recharged, still restricted, ordering, s17; ordrng 1 S17 (S17) and 1 W11412045 (Compressor) and 1 W11394386 (Evaperator) and 1 W10805035 (Drier)"

Installed new parts. Unit check is ok . New labor authorization is w18npo1nl2

"Found lite bulb cracked. Replaced bulb, checks o.k"

Found some of the burners burning too high. Adjusted flame and tested. Found all operations ok at this time.

"Took quick pics, found unit not draining and showing 9-1 code in the memory. Found the drain pump showing 0.1 ohms which is shorted. Installed new drain pump unit checks ok"

"Took quick pics, found units imk tray was no straight and not making ice. Couldnt get unit to cycle. Installed new imk. Cycled and filled unit checks ok"

"Took quick pics, found unit not going thru the cycle properly and having issues spinning. Found the unit showing an F8E1 but the screens are clear and the water is coming in like it should. Found the the sound shield covered in gearcase oil and the cam is also covered in oil. Will need parts for repair ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11611297 (Belt) and 1 N15 (Job code)"

Took quick pics found units ceiling and fz lights out. Unit is under service pointer W11460554 parts and labor covered under SCode : S191AQ since unit is still under 5 years old. Need modules for repair ; ordrng 1 W11683244 (Lights) and 1 Makesurethereare9+3lights (Send me apicture of part) and 1 Needtobechromeandmuilplelights and 1 N15 (Job code)

"Took quick pics, found unit not filling and the cold water valve was full of sediment from the well installed new valve ran recalibration and diagnostic cycle. Unit checks ok. ; used 1 W11210463 (Valve) from stock"

Found suspension has bounce when pushing down on tub. Unit needs suspension gave estimate for part and labor of $215.99. Customer okd estimate. Will order part. Balance will be $215.99J13; ordrng 1 W11130362 (Suspension)

"Found unit intermittently giving the F8E4 water in float tray error. Has happened at least twice. Some evidence of water having been in tray at time of repair but tray dry and not giving error. Cycled unit. Could not duplicate leak but insulation on right side under door damp, removed outer door and found insulation all the way to the bottom of the outer door and possibly soaking water from trough where some water sits normally during cycle. Raised insulation on door. Also found right side of unit too low and door hitting on that corner. Raised right side. Door closing square. Unit checks ok."

Found defective actuator. Replaced actuator. Cycled unit. Belt squealing. Replaced belt as well. Cycled unit. Unit checks ok. ; used 1 W11239857 (Belt) from stock

Installed parts. Cycled unit. Unit checks ok.

Ref light not working replaced module. Light still does not turn on. No voltage out of p10 plug and a burnt spot above the connector. Will order control. J13; ordrng 1 W11548534 (Control)

"Leveled unit, customer paid chk 4972"

"Outer door panel still has clear plastic rap on it , no rust found , just food stains, Customer didnt know about appointment, she is still waiting on whirlpool to call her back to get unit covered , she refused payment"

Evacuated system. Removed evaporator. Installed new evaporator. Pressure tested with nitrogen and liquid leak detector. No leaks. Pulled a long vacuum and weighed in 1.98 ounces of r600a. Evaporator has good frost pattern. All functions pass

Found f2 and f6 fault. Ordering for repaie; ordrng 1 W11626080 (Panel) and 1 W11618916 (Control)

Found tub not centered base. Hole in drain hose and damage to motor and valve . Unit leaked good amount of water . Installed new parts. Installed tub correctly. Unit check is ok . No leaks . New labor authorization is w18npq1nl2

"Center rear ignitor will not ignite or spark. All burners spark after burners are lit. Unit needs wire harness, ignitor and 2 men, unit is downdraft. gave customer a bluebook estimate with tax and shipping at $739.23 for uninstall and repair. $170.00 was deducted from previous visit for a now total $739.23. Customer will take 30 days decide ."

"Installed gearcase, belt and cam. Recalibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Adjusted calibration and feet cycled test, unit chks ok"

"Found oil leak from gearbox causing capacitor to short. Installed new parts from stock. Unit check is ok . New labor authorization is w18mvr0npl2; used 1 W11449840 (Gearcase), and 1 W11395618 (Capacitor) from stock"

"Customer state unit freezes food in fresh food section. Customer states un covered greens freeze through out entire section. Unit has tag on rc liner stating direction of air flow and sensitive areas. Customer has containers set up in unit to avoid food from being dropped between shelves. Customer has cut air slots in containers . Noted in pictures . Temperatures are set at 35 and zero. Changed settings to 39 and -2. Unit has average temp of 40 degrees in fresh food section and average 3 degrees in freezer using temp probe .. Steps 1,2 in diagnostics check ok . Air baffle check checks ok . Air baffle has been replaced previously. Customer states multiple trips have Been out for same complaint. Called tech line and spoke with Robert . Unit works as designed . Unit performs as designed. File number for call is 7737349455"

"Found water dispenser making loud noise when dispensing water. Right side door not even with left door. Will order gaskets. Will order pressure reducing valve, water valve; ordrng 2 W10407212 (Gasket)s and 1 W11579561 (Valve) and 1 W10786952 (Pressure reducer) and 1 W10267701rp (Water line) and 1 N15jobcode (N15 job code) and 1 Anytech (Any tech)"

Unit has weak ignitor . Unit also needs burner head. Ordering for repair ; ordrng 1 W11443594 (Burner kit) and 1 W10898387 (Ignitor)

Unit has e2 fault in test 56. Ordering for repair ; ordrng 1 W11658802 (Imk)

Installed new parts. Removed water from drain pan. Unit check is ok

"Installed parts. At arrival frost pattern was mostly normal but evap on both top corners had frozen globs of ice that looked like it had been liquid amd frozen, possibly condensation. Found left side evap cover not present amd left side of cover loose at arrival, possibly causing air bleed contributing to issue. Heater pulls just over 1 amp. Secured left side of evap cover. Unit checks ok."

"Replaced left hand door and ui. Tested operation, all functions pass."

"Freezer liner cracked, customer is purchasing new unit"

Installed listed parts cycled unit through test and no leaks found unit checks ok

Installed listed parts cycled unit through test and no leaks found unit checks ok

"Installed listed parts pulled 30 inches of vaccum vaccum is holding, charged unit 56 grams, temps coming down rapidly good frost pattern on evaperator, unit chks ok"

"Test cycled ice maker, and found it getting jammed and not completing cycle. Installed new ice maker and tested. Found all operations ok at this time. Did not move unit."

Installed UI and cycled diagnostics. Heater pulled just over 1 amp. Unit checks ok.

"Replaced timer and knob. Checks o,k"

Installed listed parts cycled unit through test and no leaks found unit checks ok

"Installed new capacitor, tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Found tapping/grinding like noise in agitation cycle. Inspected and found a quarter and other debris around agitator plate. Removed. Also found a part of pulley shield broken and touching pulley. Removed broken piece and ensured no part of shield is touch. Tested again observing for leaks and proper functions. At this time, all operations ok with no leaks detected. Collected 150 for service call."

Installed parts. Ran bake cycle at350 found the average is now 352 unit checks ok. Had office run cc for balance of $180.75 and email receipt.

Installed parts. Unit checks ok

"Took quick pics, found unit making a screeching noise when in spin cycle. Found there to be weird marks on cam pulley from the belt. Looks like the belt has been skipping. Making a chirping noise intermittently. Installed new belt and cam. Ran unit through diagnostics cycle. Unit checks ok; used 1 W11239857 (Belt) from stock"

Listened to noise in test 3 and found air damper is noisy.Replaced air damper. Checked operation. All functions pass. Customer was told by customer service unit could be deemed a lemon by technician and get replaced. Called tech line for documentation. Spoke to Derek.He documented file . File number 7737348128Customer care 1-800-253-1301

Two quick pics found switch rocker had been knocked off. Need switch for repair.; ordrng 1 W11123941 (Switch) and 1 J13 (Job code)

"Customer states unit doesnt make ice. Unit has e5 fault stored in test 56. Unit fills in test 45. Temperature in freezer is at 19 degrees . Unit has sealed system failure. Gave customer a bluebook estimate for dye pack, Refrigerant fee, tap and labor at $813.71 . Advised customer there will and may be additional parts and labor after dye pack and access valve is installed . Customer denied repair"

Unit has clogged drain. Customer states previous service company has been out and problem remains. Cleared drain. Unit is clear from top to bottom. Unit check is ok

Installed new control. Programmed code 12 in control per data tag. All functions pass..

"Found washer has gotten violently out of balance and broke the suspension, cabinet and has damaged tub ring and feet. Will order as well as ordering the inner basket.; ordrng 1 W10596395 (Cabinet) and 1 W11217817 (Suspension) and 1 W11172199 (Inner basket) and 1 W11550886 (Tub ring) and 1 W11550886 (Tub ring) and 1 W11213957 (Feet) and 1 N15jobcode (N15job code) and 1 Customerwantstopreschedule (Customer wants to pre schedule)"

Found unit makes noise when refrigerant enters. Advised customer we could mask the sound with mastic and door of freezer is warped. Will order freezer door and mastic to wrap evaporator inlet.; ordrng 1 LW10803965 (Freezer door) and 1 W11178521 (Badge) and 1 W11661186 (Gasket) and 1 J13jobcode (J13 job code) and 1 Anytech (Any tech) and 1 WP503695 (Mastic)

"Could hear slight vibration noise coming from the lower half on unit. Customer said it is usually louder than it is currently. Removed evaporator cover and found and ice ball formed but the rest of the evaporator looks good. The ice ball looks as though the door has been left open at some point. Removed ice ball and could still hear noise. It seems to be coming from condenser area. Adjusted and found noise no longer present, at this time. At this time, all operations ok with no leaks detected."

Door dented again when opening. Took picks. Installed top fresh food and freezer led. Found lights ok at this time. New freezer door (LW10728959) still needed. Did not move unit. ; ordrng 1 LW10728959 (Freezer door) and 1 2ndtech (2nd tech)

Installed parts. Cycled unit. Unit running and heating properly. Unit checks ok.

Door damaged BM ordering again from his pvr. ; O-emld tckt

Replaced valve. Unable to test out in garage no water replace EVAP fan tested good running ok

Put knob on tested working ok

F2e3. Acu mismatched error.. tested motor was humming in spin mode.. tested capacitor ol replaced defective used truck stock.. tested cycle working ok; used 1 W11395618 (Capacitor) from stock

Wash plate broke.replaced. tested working ok

Frost buildup inside fridge and EVAP frozen up.. looks like air leak. Customer had door seal. Replaced door seal. Defrosted EVAP...

"Unit has key bad failure on some selections and shorted wash motor . Control, has bug damage. Unit also has bug infestation. Customer denied estimate"

Customer stated that the oven lite does not come on. This unit is not equipped with a door switch. Lite is turned on by a button on the control. Advised customer.

Found timer hard to turn and knob split as a result. Switch the temp knob to assist in temporary operation. Will order parts. L14; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob) and 1 W11625514 (Knob)

"Found unit cutting off and on and showing SY CE. Disconnected evap fan and clicking stopped but nothing would run, condenser fan or compressor. Also water doesnt work but paddle sends power to valve and valve hums. Plugging fan back in all the clicking started back. Fans seems to be causing some comms issues but suspect fan is not the only problem as unplugging fan did not cause all functions to return to normal. Gave est of $428.28 to replace fan only. Repair cost could increase depending on whats found after installing fan. Customer does not want to repair at this time."

"Customer states unit doesnt cook evenly in top oven cavity, also says right side of upper oven cavity is hotter than left side of upper oven cavity. unit has no stored faults . Preheated unit to 350 with weighted thermal couple . Unit reached 350 degrees in 14 minutes . Customer present when observing temperatures on thermal couple reading. Live temperature in diagnostics matches multi meter . After preheating upper oven and showing customer that upper oven has correct temps . Customer than states lower oven doesnt cook correctly ether. Preheated unit to 350 and used weighted thermal couple . Unit hit target temperature in 15 mins. Customer also present to see live temp reading on multi meter and diagnostic live reading. Customer than states after she opens door she notices temps fluctuating advised customer if both bake and broil elements stayed on unit would have run away temperature. All components work as designed . Fans ,elements ,temp sensor all in range, correct power from supply is present. Customer makes many comparisons to previous GE unit. Called tech support and spoke with Jonathan. Went over finding with tech line. Tech line states unit works as designed. Cant change design to customers liking or preference . Just because oven doesnt operate to customer liking doesnt mean There is any faults . File number for call is 7737339353."

"Found center burner and right front burner not lighting burners are crooked, removed top and straightened burners, reassembled top and ignition on all burners chks ok, oven ignition chks ok"

Replaced valve. Tested working ok. Ran water got all air out of line.. working ok

On bbn phone said problem was fixed

Ran diagnostics imk stalling and valve is leaking after actuation causing imk to over fill mold l14; ordrng 1 Wpw10341329 (Valve) and 1 W11658802 (Imk) and 1 L14 (Labor)

Installed parts and cycled unit. Unit operating normally. Checks ok.

"Control board is shorted and wire harness and capacitor, estimate 897.00 customer is purchasing a new unit, charge 150.00"

"House smells and roaches everywhere, all burners and cntrl are burnt from roaches, installed burner sent preid, wont go back in this house"

Fc temp 5 degrees 40 in rc. Temps all the way to cold.. customer had humming out of compressor then warm temps in fridge.. ice build up around ice chute still.. ice clumping in bin..; ordrng 1 W11566891 (Control board) and 1 W11551456 (Freezer door stainless) and 1 W11635510 (Compressor) and 1 2manjob (2man job) and 1 Sealedsystemtech (Sealed system tech) and 1 W11504415 (28a) and 1 W11504431 (28b) and 1 W11506619 (28b) and 1 R600a (R600a) and 1 W11506619 (Access port) and 1 W11109499 (Drier) and 1 Jobcodex20 (Job code x20) and 1 W10841140 (Adhesive tub)

"Found kinked water lines in door from factory, un installed door and re installed door. Unit check is ok . No leaks . 2 man auth is w18m7r0nl2"

Unit un installed prior to arrival. Found refrigerator evap drain froze over . Disassembled entire unit. Cleared drains from front and back . Unit check is ok

Installed spark module new harness will not commect to the module wrong molex ; saved tckt

Found valve leaking j13; ordrng 1 11038689 (Valve) and 1 J13 (Labor)

Installed rack mount and tub nuts cycled ck unit for operation unit ck ok

"Terminal block broken installed block sent preid, cycled unit through test and all functions are working properly"