Found spray arm hitting lower rack found roller off rinstalled cycled unit to ck operation unit ck ok

Uninstalled oven installed new interlocks reinstalled unit ran diagnostics and cycled the microwave several times to ck operation unit ck ok

Installed new parts. Unit check is ok

Replaced ice maker. Tested rotating ok and filling with water..

Installed parts tested working ok..

Installed solenoid. Working ok

Installed board and wire harness. Tested cycle working ok.

Valve tested ok.. supply no water coming into machine unable to run advised customer.

Ran unit through diagnostics found no error codes. Found unit making loud rubbing noises in agitation replaced clutch assembly. Noises no longer persist when cycling unit. All functions pass.; used 1 W10721967 (Splutch assembly) from stock

Unit has vent restriction. Unit reaches 271 degrees with temp probe In vent. Took pictures of meter reading. Outside vent door on 2nd floor doesnt open to let exhaust to escape. Showed customer and explained to customer unit isnt venting . Customer needs to have vents cleaned. Unit check is ok

Replaced gear case. Cycled unit no error codes. Everything checks ok. 2 man authorization w18r7u1nl1.5

13312 Found F5-1 code Found door not latching. Adjusted latch and strike. Re tested all functions pass.

Installed new main control and touch pad. Tested and found all operations ok at this time with no leaks detected. Did not move unit.

"Found cam bolts, wash hub screws and agitator bolts loose making a clanking noise. Tightened all components. Ran quick wash cycle. Unit check is ok ; used 1 Q16 ppp labor code from stock"

"Found gear case making grinding noise at end of cycle, replaced gear case and slider. Cycled unit. Unit checks ok no grinding noise. 2 man authorization m18r6q0nl1.5"

Replaced blower and checked operation. All functions pass.

"Evaperator fan motor vibrating, installed motor sent preid cycled unit through test and unit checks ok"

Installed listed parts cycled unit through test and no leaks found unit checks ok

"Lock broken in test actuator clicking, installed actuator sent preid, recycle test and actuator now moves then Cntrl goes blank, cntr dead ordering, j13; ordrng 1 W11578563 (Cntrl) and 1 W10682535 (Latch)"

Unit has shorted timer and temperature switch. Parts are unavailable. Unit cant be repaired

Found large obstructions in pump. Removed water . Removed all debri from washesR. Unit check is ok . Charged customer svc fee plus $149.99 labor . Labor is a separate charge than svc fee. Unit check is ok. . No leaks

Unit has open element. All cut off fuses have good value. Gave customer a bluebook estimate for repair with tax and shipping at $459.94. Customer denied repair

"F2 code, estimate 1100.00, ordering, j13, charge card 550.00, balance 550.00; ordrng 1 W11236888 (Console)"

Relaxed gasket. Checks o.k

"Found auger coupling teeth, broken off. Auger motor working ok. New Coupling (WP2220458) seal (WP2198628) ice bin (W11244434) chute (WPW10293212) and spring (W10852956) needed. ; ordrng 1 WP2220458 (Coupling) and 1 WP2198628 (Seal) and 1 W11244434 (Ice bin) and 1 J13 (Job code) and 1 WPW10293212 (Chute) and 1 W10852956 (Spring)"

Installed listed parts cycled unit through test and all functions are working properly

Installed new pantry door unit ck ok

Installed new struts ran diagnostics and a test cycle to ck operation unit ck ok

"Found top panel dented. Installed new panel and tested. At this time, all operations ok. Did not move unit."

"Took quick pics, found unit showing a 4-3 open motor code and a 7-1 no heat code. Found the unit wouldnt turn the motor on and wasnt sending but 60v to the motor need control and sump for repair ; ordrng 1 W11613480 (Sump assembly) and 1 W11637583 (Control) and 1 L14 (Job code)"

"Took quick pics found unit turntable, making a sound like marbles rolling around in it found that the heavier the object the worst sound and the sound is also a parent when theres no turntable on the motor will need turntable motor for repair ; ordrng 1 L14 (Job code) and 1 W10642989 (Turntable motor) and 1 W11245707 (Support)"

Found the top trim off the oven door flaking off. Will order.; ordrng 1 W11564642 (Door trim) and 1 J13jobcode (J13 job code)

"Took quick pics, found unit set on all the way cold on freezer and fz temp was 8 degrees. Found the fridge to show 44 degrees. Took back panel off found the evap frost pattern to be normal but thicker around the bottom. Found ice on the inside of the back panel like icicles. Looks like air has been leaking through cavity and door there is condensation on the mullion rail between the doors. Found unit staying in defrost too long and changed control. Also sealed cabinet with rtv silicone. Cycled imk and found it cycled and filled normally. Found bucket was cracked and leaking water through the bottom on to upper shelves need bucket for complete repair ; ordrng 1 WPW10558424 (Ice bucket) and 1 Joecanweshipthistothecustomer (Can we ship it), used 1 WP482338 (Silicone) from stock"

Says skips rinse or puts water in for a couple of seconds then goes to spin.No errors present.. ran automatic cycle mode ok.. ordering board going to install valve also on return.. ; ordrng 1 W11603810 (Control board) and 1 Jobcodel14 (Job code l14)

Hinges not closing door all the way and opening too far Hinges 192 for 2. 150 trip charge. 100 labor. Declined repair. Paid trip charge

Making squeeling and thumping noise..Installed repair kit working ok heating ok..

Installed parts unit checks ok. ; used 1 W11210459 (Valve) from stock

Installed listed parts cycled unit through test and all functions are working properly

"Found compressor wont run 7 amps, ordering, s17; ordrng 1 S17 (S17) and 1 W11332031 (Compressor) and 1 W10805035 (Drier) and 1 W11506623 (Connector) and 1 W11504448 (Connector) and 1 W10913906 (Avx)"

Found small gas leak detected at supply line to hand valve manifold. Detected w/ electronic gas leak detector and bubble leak detector. Line hand loose. Tightened and checked all connections then checked with leak detector. No leak found. Unit checks ok.

Installed parts. Cycled unit. Crushed and cubed ice working properly. Unit checks ok.

Found ice door not closing all the way. Will order parts. J13; ordrng 1 W11423781 (Separator)

Found gasket on ref door will not stay in channel. Channel deformed during manufacturing. Will order part. N15; ordrng 1 LW10636410 (White door) and 1 W10841140 (Adhesive)

Installed parts. Cycled unit. Unit checks ok.

Found fill tube frozen over. Valve bleeding into ice maker. Replaced ice maker kit. Cycled unit. Unit checks ok.

"Unit is coin operated. Unit was unplugged when I arrived. Outlet, for unit is a GFI. Customer said the unit was popping the gfi outlet. Plugged unit in and tested in normal cycle and watched it the whole cycle. GFI did not pop. Cannot recreate issue. Informed customer that unit isnt designed to be used on a GFI outlet and recommend that unit be plugged into a non gfi outlet with a dedicated circuit. Customer understood. At this time, unit is functioning as designed. Collected 125 for service call. Customer email info@ash-grove.com"

Installed suspension. Cycled unit. Unit checks ok.

Installed new main control and user interface harnesses. Tested all keys and preheated oven and found all operations ok at this time. Did not move unit. Collected 683.93.

"Address is 203 mistletoe trail 28791. Found gas smell because burner isnt igniting. I found igniter working ok and gas working ok. Inspected and found burner head worn down, preventing ignition. New Burner head (W11106799) and burner cap (WPW10256034) needed. Customer email Marilee04@icloud.com. Contacted Saftey team and documented findings with Michael. Sr number (7737413681). ; ordrng 1 W11106799 (Burner head) and 1 WPW10256034 (Burner cap) and 1 J13 (Job code)"

"Found inlet valve leaking. I recommended customer replace waterline, and Inlet valve (W11512399) is needed. ; ordrng 1 W11512399 (Valve) and 1 J13 (Job code)"

"Took quick pics, found unit has a weird noise during spin cycle, found it gets louder with heavier loads. Found the cam is misshaped and the teeth are chatting. Installed new cam. Unit checks ok"

"Took quick pics, found unit was frosting on the freezer due to the mullion rail sweating all over the freezer door gasket and it running into the freezer and freezing. Turned heater on 100% in diagnostics test 34. Cleared all water and ice, moved freezer door up a little to make sure its touching metal at the top all the way. Unit checks ok"

Door has a void l14; ordrng 1 W11435351 (Frz door) and 1 Wpw10714545 (Gasket gray) and 1 L14 (Labor)

Ck temps in frz -1?ref 37?ck good iimk found bad connection at the imk installed molex cy led imk unit xk ok

"Installed new door panel ,gasket and spray arm cycled unit xk ok"

Installed new parts. Unit check is ok. New authorization is m18qqk1xl1.5; used 1 W11449841 (Gearcase) from stock

Has coverage

"Found open, defroster thermistor . Replace from stock. Unit check is ok ; used 1 W10316760 (Thermisor) from stock"

Found freezer temperature is 1. Found no voltage to I've maker from emitter/receiver. Emitter/receiver has been discontinued W10194086. Advised customer past is no longer available.

Found open contact on timed dry regular t to x on timer. I am unable to run the motor without the timer functioning. Will order one to bring with me.; ordrng 1 WPW10185992 (Timer) and 1 279827 (Motor) and 1 WP694089 (Blower) and 1 N15jobcode (N15 job code) and 1 WPW10476828 (Board)

Took quick pics found units motor would turn on but the drum wouldnt turn down. The belt had gotten eaten up by the motor nut in the motor net had been sold in half. Looks like it was fractured. Installed both new parts unit checks OK ; used 1 WP8066184 (Nut) from stock

"Took quick pics found unit showing an F8 E1 long fill. Found the cold valve was jammed up with sediment and couldnt get the screen out. Installed new valve unit checks, OK; used 1 W11513255 (Valve) from stock"

Installed parts unit checks ok

Installed siliconed the gaps and installed the new door unit ck ok

Fix found unit leaking out of the left side between the hinge and between the door will need new inner door and hinges for repair; ordrng 1 W11559689 (Inner door) and 1 N15 (Job code) and 1 W11414078 (Outer seal) and 1 W11573703 (Hige) and 1 W11573702 (Hinge)

Customer needs to reschedule. Ordering panel while we reschedule to have with me ; ordrng 1 W11612307 (Console) and 1 J13 (Job code)

Installed new parts. Unit check is ok

"Took quick pics, had customer start a load while I drove over. It was on normal with auto sensing tap cold and medium soil. Found unit was stuck at rinse and the rinse light was flashing. Canceled cycle by holding button in for 10 seconds. Water drained out and I put unit into diagnostics. Found unit is should 7-1 and 5-4 codes today. Did tachometer check in diagnostics. Both directions are responsive to the light movement. Found in manual test I can run all functions no problem. And can run recalibration cycle but normal stand by mode wont do anything but flash sensing light and leave the other ones solid. Wont start cycle now. Called techline spoke with Nate he had me do tachometer test again and I told him the codes I have today. He had me take a Mircofarad reading on the capacitor. Found it to show approx. 45 MF which is what it should be. Motor reading on the board side of the harness is 6.6 on both the red and orange wires. He had me unplug all dcv circuits and plug it back in found the unit does the same thing and wont start. He put unit in for product exchange and said the customer will be contacted sometime this week."

Ran diagnostics and cycled imk cant find home j13; ordrng 1 W11359448 (Imk) and 1 J13 (Labor)

Found unit compressor inefficient x20; ordrng 1 W1157808 (Compressor) and 1 W11504420 (8 6) and 1 W11506622 (6.3) and 1 E11504431 (7 5) and 1 W11506635 (Charging port) and 1 X20 (Labor)

"Found lower door switch tripped to closed position at all times. Reset switch cam and adjusted switch. Tested operation, all functions pass."

When we arrived noticed marks in the floor. Took pictures. Customer stated water seemed too cold and has moisture build up and has never made ice. Doors also do not seem to seal well.Went into diagnostics turned on mullion heater to eliminate moisture. Cycled ice maker and allfunctions pass. Calibrated control. Adjusted set points. Adjusted doors. All functions pass. Did not have to move unit.

Found open contact in freezer doorswitch. Replaced door switch. All functions pass.

Installed new agitator unit ck ok

"Found feed tube,upper wash arm,lower wash arms clogged creating poor performance and circulation. Re over all components. Cleaned all wash arm holes, opened wash arm holes a better future performance. Unit check is ok ; used 1 U 18 PPP labor used from stock"

Customer states unit has slow ice production. Bin is 3/4 full on arrival. Unit temperature is at -2 in freezer and 38 in fresh food. Unit has good water flow. Cycled diagnostics . Unit fills and rotates as designed. Unit works as designed. Unit check is ok

Installed parts. Unit checks ok

Unit has bad ignitor. Installed new ignitor. Unit check is ok . Called trade care for new labor authorization. Spoke rayshawn. New labor authorization will be paid if contacted through claims teams or when re filed per trade care for part failing within call back period . File number for call is 7737407683

Unit has failed motor . Motor covered for 10 years. Charged customer $305.75. Installed new part. Unit check is ok

Installed new parts. Unit check is ok

Installed new wash plat and water valve ran diagnostics unit ck ok advised customer of issue with their incoming cold water supply needs a valve

"Found no ice maker error codes and all thermistors and thermostats checking ok in diagnostics. All fans working. Ice maker is completeing cycle but not filling. Turned ice maker fill tube heater on and found it getting voltage. After fill tube heater was on for about 5 min, it is now filling ok. Customer said they noticed this issue, after coming back from being out of town. Informed customer that this can happen, if unit is sitting with doors closed for a long period of time. I do not recommend replacing any parts at this time. Customer understood. Did not move unit. At this time, all operations ok with no leaks detected. Collected 125 for service call."

"Installed new main harness. Recalibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Customer said they heard the noises during the end (spin) cycle, but that unit has been working without issue for a little while. Found no saved error codes. Tested unit in auto diagnostics and high spin, multiple times and found no issues. Visually inspected unit and found everything ok. Cannot recreate issue. At this time, all operations ok with no leaks detected. Collected 125 for service call"

"Customer said unit has been working ok, recently. Inspected and found loose screw on terminal block, causing damage to power chord and main wire harness. Informed customer that the power chord (4 prong) is not covered with manufacturer warranty. New Main wire harness (W11485014). Recommended customer get 4 prong power chord. Prior to our return, and we can put it on. Left unit unplugged and informed customer that it may be dangerous to use and recommended they not plug unit back in, until repairs are completed. Customer understood. Customer email, wrainey@ur.com; ordrng 1 W11485014 (Main wire harness) and 1 W11485014 (Main harness) and 1 Q16 (Job code)"

"Found unit heating ok. When using unit, there is no airflow. Removed vent line and found airflow ok, indicating there is a clog or obstruction in vent line, in wall. When removing vent line, I found water in vent. Informed customer that they will need to have a professional come and clear/repair vent line in wall. Unit itself is ok."

Installed board and bulb tested working ok..

Installed board tested working ok

F6e2 f2e1 ui error codes.. going to order ui keep board to install; ordrng 1 W10838672 (Ui shadow) and 1 Jobcodej13 (Job code j13)

Installed board. Came on heated ok..

F0e3. F2e1 overload and stuck button error.. tested cycles. Running ok.. found no issues

Found bottom right freezer door gasket there's is a gap between seal and cabinet causing air leak and freezing.. cleaned tried heating seal to close up gap.. called tech line Sr 7737400833..; ordrng 1 8201711 (Silicone) and 1 W10571967 (Gasket) and 1 Jobcodel14 (Job code l14)

E2 error. Motor not rotating in upper ice maker.. damper rattling. Ordering damper and ice maker assembly; ordrng 1 W11605504 (Ice maker assembly) and 1 WPW10479155 (Damper control) and 1 Jobcodel14 (Job code l14)

Lid lock jamming.. replaced lid lock working ok; used 1 W11307244 (Lid lck) from stock

Installed listed parts cycled unit through test and unit checks ok

"Couldnt diagnose unit, house smells horrible, roaches everywhere and unit infested, poop on floors my shoe almost came off because floors were sticky, wont go back to this house"

"Installed all parts ordered. Tested unit multiple times, observing for leaks and proper functions. At this time, all operations ok with no leaks detected. Contacted partner team and spoke to Amanda. She gave authorization number (ipb12011l1.5) for extra labor."

"Took quick pics, found unit missing leveling legs and needed a shim in the back right corner. To keep it from leaning forward and having the doors swing open too fast. Unit checks ok; used 1 4387828A (Shim) from stock"

"Installed part, ran unit several times to make sure it is draining into the sink. Unit checks ok had office run cc for balance of $241.26 and email receipt. Unit checks ok"

Last tech verbally gave customer total estimate of 498.00. There was no estimate in techs p.v.r. I went with what customer was told. Replaced sump assembly. Tested operation and all functions pass.