Installed parts unit checks ok additional labor auth A19YWU0NL1.5

Keeps shutting off.... Timer could have dead spots or motor could be defective; ordrng 1 WPW10185982 (Timer) and 1 279827 (Motor) and 1 Jobcodel14 (Job code l14) and 1 WP694089 (Blower wheel)

Installed new turntable rings and glass. No more awful noise happening when running unit through a few cycles. All functions pass.

"Customer complaint is that items in fresh food section are freezing. Removed evap cover and found evap cover and air duct melted and liner also melted, from heater. Found frost ball formed on top right and left of evaporator, over defrost thermostat. Observed frost pattern and found it not forming, beyond frost ball. Attempted to put unit into diagnostics and unit wouldnt enter. New Air duct (W10919804) evap cover (W11024683) thermistor (WPW10384183) and Control (W10866518) Evaporator (W10836706) compressor (WPW10507886) and dye dryer (WPW10143759) needed. I found Control (W10866518) is discontinued. Quoted customer 1960.45 to repair sealed system and evaporator cover repairs but informed customer that we cannot complete repairs because control is no longer available. Customer understood. Collected 150 for service call."

"Took quick pics found unit had nine separate F8E1 fan speed errors stored. Cleared all errors and manual ran both fans. Checked the speed feedback under more information. Feedback on both is out of range according to the tech sheet. customer states when running both ovens unit will flip the breaker off when theyre over 400? ran both ovens at 425 degrees for about 15 to 20 minutes together but I could run both of them separately before that only when I ran them together and it hit about the 15 minute mark it started to throw the cooling fan errors again and shut off function to the ovens. cleared errors again, and they just continuously came back while the oven was in cool down mode. unit still never shut off at the breaker. Ask customer to check the breakers and make sure they were both 40 A and they are told them it could be shutting the breaker off due to the breakers being week, and with both both ovens being on, it pulls too much amperage for the breakers to handle. But I could not duplicate problem so I cant be certain on that but typically if there is a ground issue in the product, it will shut off immediately upon entering a bake or broil cycle told customer and I would give them an estimate for the upper and lower blowers those are available, but if it did turn out to be a board issue, the main appliance control is no longer available. Gave cust est of $770.92. Customer will call us back if they want repaired. Had office run cc for $150 TC and email receipt"

"Compressor inoperable, volts and polarity good, ordering, W19; ordrng 1 W19 (W19) and 1 W10168473 (Compressor)"

"Cycled unit through test and all functions are working properly, vent pipe clogged in the wall , advised customer, 125.00"

"Found f0e5 (off balance load) Found front right suspension rod bushing broken. Suspension rods ok. Replaced bushing and recalibrated and tested unit. At this time, all operations ok with no leaks detected. ; O-emld tckt"

"Tested operation of bake element and broil element in diagnostics. Both operate correctly in diagnostics. Checked for error codes. There are no errors. Set unit to bake at 350 to test oven temperature per service pointer w10565140. 351,334 averaging 342 . Calibrated and all functions pass."

Found blower wheel cracked and vibrating. Blower wheel is very close to housing at the top. Adjusted housing to have more space at the top and installed new blower wheel. Checks o.k

"Installed parts. Cycled unit. Unit behavior unchanged. Unit cuts wash motor off and on frequently, sometimes stops running motor for long periods, sometimes motor bumps but never runs and runs like its skipping or will start the skipping while having been running normally. Polarity correct, voltage to unit never drops. Circuit checks good from control. When motor should be running but isnt no voltage present between 2 light blue wires to one another but 120v present on both wires to ground. Spoke w/ TECHLINE Bruce. He advised behavior sounds like a software mismatch between motor and ACU. He recommended doing part research and ordering again. SR 7738186432; ordrng 1 W11637581 (ACU) and 1 W11697034 (Lower harness) and 1 W11613479 (Motor pump assy) and 1 Partsresearch (Pt research)"

Found filter housing broken and filter will not eject. Will order head. No issue with gasket per customer. J13; ordrng 1 WPW10394053 (Filter head)

Replaced panel tested working ok

Installed fan tested working ok..

Installed parts ran unit through cycle with fabric softener on. Fabric softener is dispensing. All functions pass.

"Customer claims that unit is still cutting off too early before clothes are done drying. Called techline, techline advised to replace control board based on customer complaint and error codes f2e1 and f3e2 will order control. sr# 7738189869; ordrng 1 W11618916 (Control)"

"Found hi limit blown again probably defective part, installed hi limit again and thermal fuse to be safe unit runs and heats properly now. All functions pass."

F0e3. Overload F2e1.ui button stuck. F0e5 off balance load. Leveled feet better tested cycle not knocking around..

Unit only drawing 10 amps.. defective magnetron.. need to replace.. ; ordrng 1 W11495561 (Magnetron) and 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 Jobcodel14 (Job code l14)

Replaced sump and motor tested working ok

"Found water not dispensing. Inspected and found fresh food evap cover damaged and not sealing properly, causing water resiviour to freeze. Fan scroll (W11608966) and resiviour (W11204869) needed.; ordrng 1 W11608966 (Fan scroll) and 1 W11204869 (Resiviour) and 1 L14 (Job code)"

Replaced suspension rods and inner basket. Cycled unit. Unit doesnt shake violently or bang into the sides anymore. Unit checks ok. All functions pass.

"Found gasket warped and causing air leak in freezer. used hair dryer on gasket to get the warp out and corrected gasket, units gasket is sticking, no more warps or air leaks found. All functions pass."

"Customer Found F0e3 (overload) F0e9 (off balance pause) F7e6 (motor circuit open). Tested unit in diagnostics and found spin basket engaged when unit is supposed to be agitating. Inspected and found cam stuck and shifter broken. Inspected pressure hose and found it ok. Indicated an issue with the control, for overflow issue. New Cam (W10721967) shifter (W11481722) and Control (W11556725) needed. Quoted customer 700.32 to complete repairs. Customer did not wish to proceed with repairs at this time. Collected 150 for service call."

Found evap frozen up. Defrosted.. heater checks ok fan checked ok.. ordering board. May not be telling unit to go into defrost mode..; ordrng 1 WPW10384183 (Thermistor) and 1 W11566851 (Control board) and 1 Jobcodel14 (Job code l14)

Found no fill on cold and long fill fault stored. Good pressure. Replaced valve. Cycled unit. Unit checks ok. ; used 1 W11210463 (Valve) from stock

"Upon arrival found washer display showing .20 and no keys respond. Found service key Turn key to service,hold cold key for one second when all lites are lit press warm key to initiate diagnostic test cycle. Ran diagnostics test cycle 4 times and unut still had a ton of suds in it. Called tech line about how to fix programming and add extra rinse cycle. Spoke to Drew at tech line. Corrected programming back to free. Ran a full cotton cycle and all functions pass.Finally cleared out all the soap suds. Recomends customer try a different brand of detergent, make sure it (he) and use one teaspoon per wash."

Replaced hinges.. door opens and closes good now..

Helped de with door

Bake element blew out.. needs bake element.declining repair.. quoted bb $385.02

"Gearcase leaking oil and noisey, splutch belt and shield torn up customer very upset, ordering, j13; ordrng 1 W10721967 (Splutch) and 1 W10550173 (Shield) and 1 W10808317 (Belt) and 1 W11164183 (Gearcase)"

Installed new cooktop. Found all operations ok at this time. Did not move unit.

Opened the box for control panel and it is black stainless in the box. The part we ordered is supposed to be stainless. I double checked part number again and we ordered the correct part number W11598199 but wrong part was packed by manufacturer. Will reorder.; ordrng 1 W11598199 (Console)

"Unit has been moved to different location, during move builder damaged power cord. Installed new control. Unit will not turn on. Unit needs new power cord; ordrng 1 W11173616 (Power cord)"

Unit has shorted fan. Ordering for repair ; ordrng 1 W11441128 (Fan)

Ordeing valve ; ordrng 1 W11645245 (Valve)

"Took quick pics, found u it 47 degrees in both compartments took freezer apart and found unit frosted over the two top lines and nothing else. Cleared ice and checked amps on compressor. Found compressor pulling 0.5 ohms. Will need SS parts for repair had office run cc for $150 TC and email receipt ; ordrng 1 W11455370 (Evap) and 1 W11504451 (Evap coupler) and 1 W11504445 (Evap coupler) and 1 W11200488 (Suction tube) and 1 W11455472 (Compressor) and 1 W11504420 (Comp coupler) and 1 W11506635 (Comp coupler) and 1 W11504431 (Comp coupler) and 1 R600 (R600) and 1 Maorde (Ma or de) and 1 R600equipment (R600 equipment) and 1 X20 (Job code)"

"Unit has very low cold water pressure and no pressure from hot water . Customer was told this last service visit . Customer needs plumber. Unit is on well. Customer states plumber has been out and was told water pressure wasnt the problem. Called tech line and spoke with Derrick. Unit works as designed, Cusotmer will need to contact plumber. File number for call is 7738183492"

Installed new basket. Unit check is ok

"Took quick pics, found unit leaking when dispensing water. Found unit leaking through the compression fitting where the incoming line is. Installed new compression fitting. Ran water and lines are now dry. Unit checks ok. ; used 1 8201815 (Connector) from stock"

"Took quick pics, found the unit showing drain code. But in test 4 and test 12 it drains fine. Put a load of towels in and found that when it gets towards the end of the spin cycle the drain pump will stop pumpIng and make a loud humming noise and the basket is trying to spin it with too much water in it still. Installed new drain pump and re leveled feet because customer had me move unit over a bit so he could access the hoses better, ran rinse and spin with a load of towels, unit now completed cycle unit checks ok; used 1 W11458345 (Drain pump) from stock"

"Took quick pics, found unit wont unlock, found when you try to manually unlock it it just makes a clicking sound. Took top off broke lock off, installed new lock and ran diagnostic test. Unit checks ok"

"Drawer inoperable ordering, j13; ordrng 1 W10794820 (Drawer)"

Found breaker tripping randomly with unit. Problem duplicated itself in the middle of quick wash cycle. Unplugged unit and tried to turn breaker back on. When trying to turn breaker back on breaker trips itself repeatedly without fail. Got extension cord and plugged unit into separate outlet. Unit runs perfectly now when plugged into separate outlet. Informed customer that he will need to get an electrician out here for the breaker or the outlet whichever the cause may be. the washer checks good and all functions pass.

"Customer got a power surge, Cntrl inop interface not responding, 986.00, ordering , j13, office already collected sc yesterday.; ordrng 1 W11527166 (Cntrl) and 1 W11527907 (Overlay)"

"Inspected unit. Spot customer was concerned about was dried glue from the rear felt seal. Removed excess glue, but Im not sure that is the cause of clothes torn. Inspected drum and lent screen and all surfaces that clothes would touch. All ok. I did find a small paper staple in unit. At this time, the only discrepancy I can find is the staple. Advised customer to keep an eye on clothes after washer and then after dryer to try to determine if the washer or dryer is the issue. Reminded customer of the importance of not overloading machine and proper loading procedures. Customer understood. At this time, all operations ok."

"When I arrived I found unit on and power button blinking and max ice button lit. Inside unit was very warmand condensation was around resiviour. Put unit in diagnostics and resiviour would only fill a little bit. Checked and found bin thermistor 2.23k ohms. Heater had continuity. In diagnostics, compressor and compressor fan both came on, unit had good frost pattern. Found condenser coils clogged with hair. Removed clog. After doing tests, I put unit back into normal cycle and found power button no longer blinking. Monitored unit and found unit formed ice and dropped and cut it, and new cycle formed. Contacted tech support and spoke to Butch. He said power button blinking and solid max ice indicates a harvest failure error code. It appears as though unit was overheating, due to poor airflow as a result of the clog on coils. I advised customer to monitor unit for the next few days, closely, to ensure functioning ok. Customer understood. sr number (7738176564). Collected 150 for service call. At this time, all operations ok with no leaks detected."

Found actuator not moving into position properly and teeth chattering when tub reverses direction or motor s used to brake tub movement. Replaced actuator. Cycled unit. Unit checks ok. ; ordrng 1 W10913953 (Actuator)

Found dye on top of dye drier connection. Repaired connection and pressurized. Held 100 lbs w/ no leak. No other dye. Charged with recommended charge per data tag. Cycled unit. Unit checks ok.

Customer states unit stopped spinning . Ran spin only cycle. Unit spins. Door lock locks. Drain pump energizes and no standing water in tub . Both hot and cold valves work . Called tech line and spoke ray. Ray advised pressure sensor or control is source of problem. Control is unavailable. Gave customer a bluebook estimate for repair at $500.38. Customer denied repair

"Unit has open fuse. Replaced from stock, unit check is ok ; used 1 W10138793 (Fuse) from stock"

Found clogged drain. Cleared drain. Unit check is ok

Installed new wash plate and agitator cycled unit ck ok

Imstalled new switch harness but igniter was wrong one ; ordrng 1 Wp8523793 (Igniter)

Installed new handle init ck ok

Ran diagnostics imk cant find home installed new imk cycled unit got good fill unit found home ck ok

Installed new outer glass. Door functioning normal at this time. Could not test unit because its not installed yet.

Installed new parts. Unit check is ok

Freezer light is out. Went to remove light and wires are heavily snagged in liner by tape and foam. Wires immediately broke off in liner. Called tech line and spoke with Bruce. Sent pictures to Bruce. Unit is unrepairable . File number for call is 7738171904. Cusotmer needs to contact customer service

Found unit not wanting to go into diagnostics or run any cycles goes straight to done will order parts.; ordrng 1 W11627413 (Control) and 1 W11513255 (Valve) and 1 W11670519 (Latch) and 1 W11481722 (Actuator)

"Replaced outer tub, clenched operation. Checks o.kAdditional labor authorization number m19xjz1nl1.5"

"Installed new freezer rails, checked operation, checks o.k"

"Replaced valves, checks o.k"

"Machine moved when arrived, valve sticking open. Leaking., Replaced tested working ok"

Evacuated system. Replaced compressor and drier filter. Pulled a vacuum and weighed in 1.87ounces of r600a. All functions pass.

"Found motor mount broken, motor pushed back and blower wheel rubbing. Replaced motor and blower. Cycled unit. Unit checks ok."

Installed parts and thawed unit. Unit checks ok.

"At arrival found freezer temp -2? fresh food temp 42?. Heavy ice build up on left side of the main drawer slide in freezer. Customer stated that ice maker in roof would leak down and ice maker stopped but they havent experienced warmer than normal freezer temps. No error E0 in test 56 and freezer has full correct frost pattern top to bottom of coil. Imk harvest completed normally fill tube frozen. Ran test 19 for several minutes, good fill. Ice box fan runs but no air flow can be felt out of fascia unless freezer door is opened. Also on left side of evap under that duct there was a large ice ball. Thawed ice then ran fan test again. Good air flow to ice maker. No air leak thru freezer gasket. Unit checks ok."

Evacuated system. Replaced compressor and drier filter. Pulled a vacuum and weighed in1.66 ounces of r600a.

Installed part. Unit checks ok. Had office run cc for balance of $271.66 and email receipt

"Took quick pics, found unit wouldnt spark on broil or bake when I first got here. Pulled unit out and checked resistance of both sides of regulator, found them to show 214 ohms each. Found the wiring harness to be good and no pinched wires, found ignition bard intact and holes open on gas bars. Plugged unit back in and now both bake and broil are working. Let bake run to 350 and waited for auto reigniting. Will need dsi control for repair ; ordrng 1 W10860916 (Dsi board) and 1 L14 (JOBCODE)"

Found damper noisey advised to replace board as well l14; ordrng 1 W11224256 (Control) and 1 Wpw10479155 (Damper) and 1 L14 (Labor)

Ran diagnostics and cycled unit and no buzzer j13; ordrng 1 W11630382 (Acu) and 1 W11168256 (Encoder) and 1 J13 (Labor)

"Installed listed parts sent preid, cycled unit through test and unit checks ok"

"Compressor inoperable volts and polarity good, 5 year parts and labor, ordering, S17; ordrng 1 W11290645 (Compressor) and 1 W11290639 (Drier) and 1 S17 (S17)"

"Unit is very old , door is warped and broken door switches are broken and snorted, cntrl is inoperable, most parts no longer available"

Installed sump and motor cycled unit through express wash. Found no leaks unit running normally now. All functions pass.

Customer states unit doesnt spin out clothes . Unit has f8 fault stored . Ran step 12 . Unit did not fill . Tech sheet is missing manual diagnostic commands.Unit has broken cold water valve. Ordering for repair ; ordrng 1 2man and 1 Q16 and 1 W11316255 (Valve) and 1 W11316256 (Valve)

Gate code 2012..!Reley shorted on Copernicus board (left) board. Burnt wiring.. needs board was changed April 2023. under warranty. Needs wire harness. Bb quoting $612 total paid 306$ owe 306.. ; ordrng 1 W11448962 (Control board) and 1 W11216673 (Main wire harness) and 1 Jobcodew19 (Job code w19)

Agitator stripped out on shaft not agitating; ordrng 1 WP3951744 (Agitator) and 1 Jobcodej13 (Job code j13)

"Found cntrl getting good volts and polarity inoperable, installed cntrl sent preid cycled unit through test and unit checks ok"

"Installed door sent preid, cycled unit through test and no leaks found unit checks ok"

Ran diagnostics found no error codes and a test cycle to ck operation found cold water vave shut off turn on cycled unit ckok

"Took quick pics, found units hood bulb exploded in the bottom of the unit. I installed new parts and cleared glass shards. Unit checks ok"

Mr called back said he needs to cancel

Mrs called back said another company is on the way with the parts to repair

"Took quick pics, found door hard to open and close. Found the clasp too tight. Put in new catch. Screen doesnt sit flush on the top due to the plastic being warped. Need new for repair. ; ordrng 1 W11603116 (Screen) and 1 Joecanyoushiptocustomer (If not I can drop off) and 1 F12 (Job code)"

No errors.. wouldn't go into spin .. replaced actuator tested working ok; ordrng 1 W11481722 (Actuator)

"Took quick pics, found unit not heating and will just tumble the drum, found hi limit thermal blown duct to the exhaust tube being crushed. Fixed exhaust and replaced thermal. Unit checks ok; used 1 W10900067 (Thermal) from stock"

Found no display and no operation. Found loose connection at neutral. Corrected connection and re tested. All functions pass.

"Took quick pics, found unit not spinning the clothes out all the way and unit makes a squealing noise in spin and customer states its gotten louder over time, especially on. Heavy loads theyre having to run drain and spin before they put them in the dryer. Need gearcase for repair ; ordrng 1 W11449840 (Gearcase) and 1 N15 (Job code) and 1 W10721967 (Cam)"

Found units tub leaking at seam will order tub.; ordrng 1 W11409866 (Tub)

Replaced magnetron and transformer.. checked for loose screws and checked rest of cabinet.. re installed tested working ok. Not vibrating

"On arrival customer stated he has had several service companies out on this unit for this problem, customer doesnt want repairs he wants unit replaced, outer wooden door panel is warped and has severe water damage at top left vent area, he says no cabinet maker will make him a new panel, he wants a new ss panel to replace the wooden panel, not sure thats possible, unit is 20 years old, also tub is broken and door closers, most parts are no longer available"

Installed listed parts cycled unit through test and all functions are working properly

Installed listed parts cycled unit through test and all functions are working properly

Re seated door gasket.. tested working ok..

"Badket and suspension broken, ordering, Q16; ordrng 1 Q16 (Q16) and 1 W11033491 (Damper) and 1 W10396887 (Hub) and 1 W10586077 (Basket) and 1 W10402178 (Retainer)"

"Basket is broken, and dispenser, ordering, Q16; ordrng 1 Q16 (Q16) and 1 W11178227 (Basket) and 1 W11175768 (Bezel)"

"Found ice bin full and cubes intact. Tested dispenser and found cubes coming out whole. Auger motor and solenoid functioning ok. Temps and water flow ok. Unit working as designed. I informed customer that some chips of ice, when cube is selected, is normal due to temperature fluctuations and various other reasons but it is to be expected. Customer understood. At this time, all operations ok with no leaks detected. Did not move unit."