"Fan motor inoperable installed motor sent preid, cycled unit through test and unit checks okay"

Installed listed parts cycled unit through test and all functions are working properly

Installed pulley. Cycled unit. Unit checks ok.

Unit has extremely loud squeak from gearbox. Changed parts from stock. Unit check is ok. W174030nl2

Customer states unit has had previous service recently and that unit will leaks. No faults stored . Unit is uninstalled prior to service . Ran diagnostics and found unit has suds build up. Ram power wash cycle sms suds build up increased. Ran unit un installed and no leaks from any component . Called tech line and spoke with Adrian . Adrian recommends customer use afresh of 30 days to keep soap scum from building up. Unit works as designed. File number for call is 7736432272

Unit has no data tag. Unit was previously serviced by us in the past and no history is attached to call. Customer states unit will not heat in ether cavity . Unit has no stored faults.swapped ui. No change. Model and serial is wrong sent from warranty company . No data tag. Ordering parts off of data tag from previous visit. ; ordrng 1 W11297709 (Console) and 1 2man and 1 U18 and 1 Anytech and 1 W11261167 (Control) and 1 W11261169 (Control) and 1 Walldolly and 1 WPW10260252 (Element) and 1 W11545804 (Bake)

Helped tp

"Found F3e2 (owi shorted) f6e6 (cool water) f6e4 (float switch open). Tested unit in diagnostics and found heater working. Incoming water temp ok. Float switch, itself, is ok. Control (W10737607) user interface (W11230938) and owi sensor (WPW10705575) needed. ; ordrng 1 W10737607 (Control) and 1 W11230938 (Ui) and 1 WPW10705575 (Owi sensor) and 1 L14 (Job code)"

Found yoke stripped on auger motor j13; ordrng 1 J13 (Labor) and 1 Wp63052-2 (Yoke)

Found belt slipping and spluch worn on ramps installed new spluch and belt ran diagnostics and a test cycle to ck operation unit ck ok

Found voltage to the acu j13; ordrng 1 W11618917 (Acu) and 1 J13 (Labor)

"Installed boot. Tested for operation. All functions tested good, no leaks. Double labor auth: m173v10nl2"

Replaced broken gasket with a new door gasket

"Found the the air opening on the burner tube wide open, closed down about half way, the bake and broil lit on the first spark, the unit tested good"

"Found timer knob broken, put another knob on and tried to turn, I got it to come on but it was really hard to turn and I cracked the other knob as well, will order knobs and timer.; ordrng 1 W11566735 (Timer) and 1 W11328381 (Knob) and 2 W11625514 (Knob)s"

"Found control not sending power out to the element, the thermistors in both sections tested good, heater and fuses, fans , compressor all tested good, will need the board to fix, estimate is 588, if thawed before doing the job it would be 488. Customer approved the repair, will order. Customer paid half 244, today and the other 244 after the repair ; O-emld tckt"

Found unit flashing 6-1 code.( ui can't communicate with a.c.u) found harness loose at ui from a.c.u. Connected harness properly and ran auto test. All functions pass.

"Found pump getting 100vac and 5.2 dc, could not tell which voltage it took, so I replaced the pump, it still did not turn, will need control and harness. File number 7736432098; ordrng 1 W11189137 (Board) and 1 W11174382 (Harness) and 1 W11174407 (Harness)"

"Installed temperature readers in fresh food and freezer sections, will pick up next Wednesday ; O-emld tckt"

Installed new ui and control. Tested operation.all functions pass.

Found heater open installed new heater cycled unit to ck operation unit ck ok

Found unit set to celcius set unit Fahrenheit set temp to 350° unit ck ok

"Took quick pics, found unit showing 3-1 pressure sensor code, 8-3 hazardous water, 9-1 long drain, 6-3 acu communication error to ui. Cleared codes and ran diagnostic test, all steps advanced and passed. Ran unit through a rapid wash cycle, it completed cycle, turned unit off, checked resistance to all fill valves and drain pump they all check ok according to the tech sheet. Customer had a cleaning tab in unit when I got here, put it back in and started clean washer cycle, unit seems to be working now. With the codes that store stored, and the sensor code being shown to customer would need board and pressure sensor for repair, this could continue to be an intermittent error gave cust est of 702.53 customer agreed paid in full. Had office run cc and email receipt ; ordrng 1 W11201285 (Board) and 1 J13 (Job code) and 1 Wpw10448876 (Control)"

Ordering parts.; ordrng 1 W10779716 (Bake element) and 1 W11099721 (Control) and 1 J13jobcode (J13 job code)

"Drain pump was locked up, gave customer an estimate of 368.50, for a new pump, he approved. Replaced part, cycled unit, all functions check ok.; used 1 W10876600 (Drain pump), and 1 N15 job code (N15 job code) from stock"

"Found the thermal fuse open, gave customer an estimate of 259.84 for new part, he approved, paid 125.00 today and will owe 134.84; ordrng 1 WPW10545255 (Thermal fuse) and 1 F12jobcode (F12 job code)"

Installed new control and shifter ran diagnostics and a test cycle to ck operation unit ck ok

"Found pan in drawer was touching electrode on igniter. Removed pan, tested unit multiple times. All functions tested good."

Installed new door. Unit check is ok

Installed new parts. Unit check is ok . No leaks

"Installed new parts, unit check is ok"

Unit running with fan running and not cooling. Sealed system failure. Will order parts. W19; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evaporator) and 1 Avx4 (Access valve) and 1 WPW10143759 (Dye drier)

Rsn diagnostics got error f4e2 ck relay on board bad and heater open n15 ; ordrng 1 W11415067 (Acu) and 1 N15 (Labor)

F7e1 error. Found motor humming. Bad capacitor.; ordrng 1 W11395618 (Capacitor) and 1 J13jobcode (J13 job code)

"Found motor has components broken. Ordering motor and blower.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower) and 1 L14jobcode (L14 job code), O-SMS tckt"

Found moisture buildup in RC side. Seal is formed and is airtight. All functions tested good in diagnostics. Instructed customer on making sure door is fully shut and sealed at all time when not in use. Collected 25.00 via card.

Installed valve. Cycled unit. Unit checks ok.

"Found the kick plate not installed properly, reinstalled, door opens and shuts ok."

"Installed parts, tested for operation. All functions tested good. No leaks found."

"Installed heater, tested for operation. All functions tested good. Collected 42.76 via card."

"Found board not sending power down to the defrost heater, would need board. Will order harness as well; ordrng 1 W11524653 (Harness) and 1 W11524469 (Board)"

"Replaced part and tested the unit, it heated and ran properly, there is a rumbling coming from the motor area, cannot repair, it would need a motor and the casing."

Found bushings broken and tub ring warped. Will order parts. L14; ordrng 1 W11400156 (Damper) and 1 W11590590 (Tub ring)

"Customer does not have 120 V the dishwasher at Junction block or at main control. Disposal is wired in to dishwasher off of housebreaker. Disposal works. Flip breaker several times, and no voltage. Unit is hardwired coming from wall. Customer needs electrician. Called tech line and spoke with Travis . Customer will need 120v to junction block for unit to work, .tech line advised unit should be on its own dedicated circuit and customer will need electrician. File number for call is 7736426163"

Customer states previous company has been out and serviced unit several times and unit some ice . Upon arrival found Recirculation pump dumping water over ice grid. ; ordrng 1 W10897719 (Valve) and 1 WPW10678299 (Tube) and 1 RCMAONLY and 1 W11257051 (Tube) and 1 WPW10678300 (Tube) and 1 W10863947 (Tube) and 1 W10863947 (Tube) and 1 W11542867 (Sensor) and 1 W11126268 (Pump) and 1 2man and 1 U18 and 1 WPW10605286 (Compressor) and 1 W11613295 (Motor) and 1 W11542868 (Pump)

"Found freezer 40 when I arrived. Observed frost pattern and found it only partially frosting, indicating sealed system repairs needed. Contacted tech support and spoke to, and documented with, Steve. Also found liner had gaps in need of silicone. Sr number (7736426863)Evaporator (W11579351) Coupler (W11504450) Coupling (W11506620) Compressor (W11580057) Coupler (W11504415) Coupler (W11504430) Coupler (W11506619) Dye drier (WPW10143759) Silicone (WP482338) Silicone (W10841140); ordrng 1 W11579351 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11506619 (Coupler) and 1 W11504430 (Coupler) and 1 R600a (R600a) and 1 Sealedsystemtech (Sealed system tech) and 1 X20 (Job code) and 1 WPW10143759 (Dye drier) and 1 WP482338 (Silicone) and 1 W10841140 (Silicone)"

Installed control and cycled unit. Unit checks ok.

Took quick pics found that the unit is showing it has a rest water code. Customer had cold water shut off at the tap due to the fact that it would not stop dripping into the tub. Installed another new valve ran unit through diagnostic cycle and through the fill part of a quick wash unit now checks OK

"Took quick pics customer had defrosted unit with a hairdryer so there is not any ice on the evaporators today but customer states that every couple of weeks or so they have to defrost it. Took both fresh food. And the freezer compartment apart so I could look at the evaporators ran test 4, Both fans come on the dampers open and it looks like the cooling system is working properly as in the three-way valve turns to each side and also closes when its supposed to compressor is running. Pulled unit out into thermistor read out from the board in the back found the defroster Mr. in the refrigerator section to be showing it around 52° when its about 34° in the unit also found the board is not sending adequate DC voltage to the thermistors will need parts for repair. also found the heater facia for ice box is showing OL and dripping into ice bucket. Also found door to ice compartment to swing wildly and hit the shelving due to the latch missing. Need parts for repair ; ordrng 1 W10843055 (Control hv) and 1 W11032800 (Fz evap harness) and 1 N15 (Job code) and 1 WPW10549589 (Ice door) and 1 W11637688 (Facia) and 1 W10848301 (Ui)"

"Took quick pics, found unit works except for the popcorn button and some of the other sensor buttons done. Found it throws the 4-4 humidity sensor code. Found the humidity sensor just bounces around in resistance. Also replaced board according to the tech sheet, installed parts. Cooked a bag of popcorn with popcorn button unit now checks ok double labor auth W173MR0NL2"

"Unit is not defrosting properly, heater ohmed out ok, the harness was good, ordering parts.; ordrng 1 W11496889 (Control) and 1 WPW10383615 (Thermistor) and 1 L14jobcode (L14 job code) and 1 WPW10316428 (Heater)"

"Took the pics found unit making a grinding as it starts to high speed spin, Stopped unit and tipped Univac found that the Roeder screw has been backed out till the last couple of threads took rotor down. Found there to be gear case oil inside and it looks like it has been slung onto the drain pump and inside of the cabinet, reinstall rotor screw to the customer can use unit and will need gear case and slide for repair.; ordrng 1 W11449841 and 1 W10734521 (Slide) and 1 N15 (Job code)"

"Replaced part, verified water flows from the drip pan in fresh food section to the pan underneath the unit, all functions check ok as of now."

"Taking temps from dryer exhaust vent with house vent connected, temp setting on high, and on timed dry cycle. The temp would reach 190 and then would drop down to 127. I found the outside vent cover partially clogged. After removing the clog I rechecked the temperature, which was at 177 and dropped 121. Airflow is good. All functions check ok. Customer was unsure about what I was telling her so I called techline and talked to Rob, 7736419717, he stated based off of temperatures I was telling him that the unit was functioning as designed. The customer also asked why it seemed that the dryer would operate fine when set on the medium heat setting. Rob said that because of the lower heat that the unit is able to move air easier, he said that is normal."

"Replaced part, cycled ice maker and filled with water, verified that the fans and compressor kicked on, all functions check ok."

"Put unit in diagnostics and found error codes F8e1,f2e1, Ran test and found no water enters on cold. Customer has had low pressure on cold water that most likely kept solonoid energized to long overheating solonoid. Gave customer blue book estimate to replace water valve 346.00 total. Customer approved. Replaced water valve and tested operation. Unit now fills with cold. Ran a rinse and spin cycle. All functions pass."

"Found water valve cracked at seam. Replaced valve, tested operation, all functions pass.; used 1 W10897719 (Valve) from stock"

"Found control has fallen out of ui. Rivaled and tested operation, checks o.k"

"Found stuck idler and a few rollers, replaced the maintenance kit and the unit tested good."

"Needs set screw for handle, may be stripped, will order handle; ordrng 1 W11045129 (Handle)"

"Found open bake element, needs new element. Estimate is 399.00. Paid 200.00. Remainder 199.00; ordrng 1 W10779716 (Element)"

"The temperature was perfect in both sections, asked where the food was freezing, she stated normally the stuff by the damper and under the damper, put into test cycle to run the fan and baffle, it came on and started to cool down, the air flow at the damper was between 20-25, which is normal and the air flow underneath the damper got down to 31. Air flow at the damper will be colder because it is bringing the freezer temp up thru the channel to the fresh food compartment, and when it comes out the cold air falls, it is normal operation. I could not find an issue at this time. Normally when there is a damper failure or thermistor failure it will freeze everything, no matter where it is."

Installed new bottom door seal unit ck ok

Sr#7736424001 travis ran diagnostics and a test cycle ck amps pulled on. Motor while in spin at full ramp 2.1 amps teck line suspects a weak braker at the box advised customer

Found glass not glued in just floating in frame n15; ordrng 1 W10813359 (Top ss) and 1 N15 (Labor)

Compressor reciving voltage. Unit is locked up x20 this is an r600 unit; ordrng 1 W11578208 (Compressor) and 1 W11504420 (8/6) and 1 W11504431 (7/5) and 1 W11506622 (6.35) and 1 W11506635 (Shr valve) and 1 X20

Found voltage to the acu and only 3.3 to the. Console l14; ordrng 1 W11325580 (Console white) and 1 W11549931 (Acu) and 1 L14 (Labor)

Ran diagnostics temp probe out of range fan is draging and damper wont open all the way; ordrng 1 W11548538 (Harness) and 1 Wpw10196393 (Damper) and 1 W11529245 (Fan) and 1 L14 (Labor)

"F7e4, F7e1 errors found. Found shifter was unplugged. Plugged back in, tested for operation. All functions tested good."

Installed new mullion . Unit check is ok

"Took Quick pics, found unit was kinda lop sided and the ff door is swinging open and hitting the counter, tried to level feet but there is too much of a dip in the back of the unit, put a shim under each back wheel and releveled front wheels. Unit now checks ok. ; used 2 4387828A (Shim) from stock"

"Took quick pics found unit would shut off the front two burners after they got to a certain heat level to where the customer would have to turn the switch completely off and then turn it back on until it did it again today I could not duplicate the issue, but I did tell the customer that theres temperature limits in the elements that will cut the element off if they get overheated Will need parts for repair; ordrng 1 W11517959 (Element) and 1 WPW10251108 (Element) and 1 N15 (Job code)"

"Found a drip on left side, under door. Tested unit and inspected. Found leak coming from tub gasket. Gasket is warped. Tub gasket (W11483553) needed. ; ordrng 1 W11483553 (Tub gasket) and 1 J13 (Job code)"

Installed new door switches l tested multiple times and found all operations ok at this time.

"Found led damaged in box. Installed new led from truck stock. Tested and found all operations ok at this time. Did not move unit, no leaks detected. ; used 1 W11601311 (Led TS) from stock"

Installed new freezer led. Tested and found all operations ok with no leaks detected. Did not move unit.

"Found interior lights off, ui not responding and unit reading doors open. I unplugged deli ui and found unit functions ok. New deli ui (WPW10769076). Also found right door damaged, preventing it from sealing properly. New Right door (W10815686) needed. ; ordrng 1 WPW10769076 (Deli ui) and 1 L14 (Job code) and 1 W10815686 (Right fresh food door)"

"Found warped gasket on top right corner, needs new gasket.; ordrng 1 W11483553 (Gasket)"

Installed new parts. Unit check is ok

Installed new top. Unit check is ok

"When I arrived I found unit set to a warmer temperature and ice maker turned off. Test unit to recommended temp and turned ice maker on. Cycled ice maker and found all operations ok. Showed customer how to turn ice maker off and on. At this time, all operations ok with no leaks detected. Did not move unit."

I new door gasket and mullian. Tested and found all operations ok with no leaks detected. Did not move unit.

Sr number 7736413887.. re leveled tilted back alittle.. as per Techline.. rollers rails working ok

"Replaced outer tub, drain hose and spanner nut. Checks o.k Double labor authorization w1730c1nl2"

Installed parts and cycled unit. Unit checks ok.

Found heavy moisture inside the ref section from ref air leak. Entire door sagging down so right top side of gasket hitting below the area where liner meets cabinet. Adjusted hinge screws and pulled door over. Door hitting better and sealing. Unit checks ok.

"Found the cotter pin and clip are broken, needs needs pin and clip; ordrng 1 WP2179826 (Pin) and 1 W11594405 (Clip) and 2 W11087168 (Clip)s"

Needs sump assembly ; ordrng 1 W11416362 (Sump assembly)

"Found f0e9 and f0e5 both off balance error codes, ran through a test cycle and the unit tested good, tested suspension rods. Adjusted left front leg, the unit tested good at this time."

"Replaced both parts , reprogrammed unit and the unit tested good in the microwave and bake and broil in the oven."

Found motor bearings came apart and lodged blower into housing. Replaced motor and blower. Checks o.k

"Installed all part ordered. Tested and found heater now coming on. At this time, all operations ok with no leaks detected."

"Found harness damaged and control relay open l14; ordrng 1 W11196400 (Acu), used 1 W11545823 (Harness) from stock"

"Found motor bearings have come apart and lodged blower into housing. Replaced motor and blower,checks o.k"

Recirculating pump not running replaced tested working ok

Replaced dsi board and bake ignitor. Tested working heating ok

Found hole in basket.. wash plate ok.. needs basket; ordrng 1 W11178227 (Basket) and 1 W11551646 (Nut)

No errors present. Tested heater circuit oh.. innwash cycle may not be opening heat circuit. And vent not openingcustomer is replacing rinse aid in it turned up rinse aid to max..; ordrng 1 WPW10428211 (Vent with motor) and 1 Jobcodej13 (Job code j13)

"Took quick pics found unit between 31 and 35 degrees in ff section even though its set to 38. Freezer is 1 degree and set at 0 which is ok. Pulled unit out, found that the ff thermistor checks 4.4k ohms which is around 58 degrees. Will need board and thermistor for repair. ; ordrng 1 WPW10317076 (Control) and 1 WP12791416 (Thermistor) and 1 L14 (Job code) and 1 Okforanyone"

Took quick pics ran unit through diagnostic test then Ill text to check OK seems like he was escaping from the door doors not closing all the way because the hinges are bent when you open the door the door almost touches the floor at the top will need hinges for repair ; ordrng 2 W11162113 (Hinges)s and 1 J13 (Job code)