Found harness open in several places advised customer

Called Techline. Need cooktop wire harness not listed in parts. Cant find.. Techline cant find..Say to contact parts distributor ..need to research. Part. file.. sr. 7739451327. ; ordrng 1 Cooktopwireharness (Cooktop wire harness)

Installed new Acu ran diagnostics cycled unit ck ok

"Took quick pics, found unit not heating at all and making a loud buzzing, took unit down and removed cabinet. Tested transformer, checks ok, magnetron shows 0.1 ohms and the mag tstat is closed. Checked capacitor and it checked ok. Installed new diode and ran unit. No heat still. Installed new magnetron and plugged unit into watt meter and ran, unit now heats, ran unit for 1 minute and measured water temp before and after, started at 75 degrees and after a minute water is 109 degrees. With the adjustment of 5 degrees, that is in range according to the tech sheet. And unit is pulling 1250 watts while running. Unit checks ok W1BOJO1NL2"

"Installed listed parts plugged in unit, cycled unit through test and all functions are working properly"

"All knobs are cracked, ordering, j13; ordrng 4 W10850027 (Knob)s"

Installed new glass and handle . Unit check is ok

Unit has f8 fault stored. Water in float tray. Emptied tray and cleared faults. Ran 3 diagnostics cycles. No leaks from any components. Ran power blast cycle. No leaks. No sign of dented gasket or water marks underneath. No leaks on incoming water line or elbow. No suds build up . Unit check is ok

"Outer glass and handle broken, ordering, j13; ordrng 2 98006726 (Screw)s and 1 W10831891 (Handle) and 1 W11051158 (Glass) and 1 W10481433 (Nameplate) and 1 W10544145 (Trim) and 2 98005521 (Screws)s"

"Installed all parts. Cycled unit through diagnostics cycle and quick wash. All components working unit. Filling, agitating, draining and spinning. All functions pass."

Followed up. Sent in for exchange

Unit has black head imk. Imk will not jump out. Gave customer a bluebook estimate for repair at $470.75. Customer denied repair . Svc fee is good for 30 days. If return call for service price will be $598.13 minus trip charge .

Found all burners not working and found all burner receptical melted due to customer using griddle across all burners to simulate skillet cooking.the failure is a result of abuse. Damage noted in pictures. This same damage has occurred several times dating back to 2019 . Called tech line and spoke with Travis. Sent pics to Travis . Travis confirmed this is abuse and potential fire hazard.File number for call is 7739451081.called third party warranty and spoke with Eric. Eric advised to close call out and not proceed with repair 7739431378

Found unit operating on its own randomly starting and light coming on and off. Called techline. Techline advised to replace user interface/control. Gave customer estimate for repair of 674.20 customer decline estimate said they will be buying a new one. Collected trip charge of 150.00. SR#7739452507

Checked unit working ok.. found no issues

"Took quick pics, found water in drip tray, and unit unplugged. Plugged unit in, found no codes stored in machine. Ran through diagnostics cycle and found no leaks. Ran in normal cycle and found the water splashing over bottom door seal and running down. Found the front was un even and missing a leg so it was leaning. Installed new leg and pushed front up. Unit checks ok. ; used 1 W11561254 (Leg) from stock"

"Took quick pics, found door wouldnt close without you slamming it or pressing into the catch super hard. Installed new catch and found the door opens and closes normally now. Unit checks ok"

"Took quick pics, found unit not heating, found the thermostat to mag is closed, magnetron resistance is bouncing all over and the inverter to magtube is also open. Would need for repair. Gave cust est of $800.27 customer going to buy a new one. Had office run cc for Trip charge of $150 and email receipt"

Installed parts unit checks ok W1BOJP0NL1.5

"SR# 7739365621 Took quick pics, found unit unplugged, took console off bc thats where the customer saw smoke and heard a popping noise from the console. Her husband unplugged it and let it sit for a few minutes then it wouldnt turn back on so they left it unplugged. I took console off and found a black mark under the connector for the power cord and there was black soot on the connector. The connector looks fine on harness side but has melted inside the acu. Called safety team to report findings and they said they would call customer for a prorated exchange since washers shouldnt smoke"

"Installed new spin basket. Calibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Installed new compressor ,evaporator and dryer filter installed 47 Gm of r600 unit is pulling down in temp"

Could not hook unit up to power at this time. I found level legs and terminal block damaged. Also found terminal block cover missing. Checked element and all fuses and found them ok at this time. Main harness (W11591405) terminal cover (W11298298) legs (W11025920). ; ordrng 1 W11591405 (Main harness) and 1 W11298298 (Terminal cover) and 1 W11025920 (Legs) and 1 L14 (Job code) and 1 Checknotes (Check notes)

Found right hand hinge out of place and broken. LH hinge (W11712995) RH hinge (W11712996) needed. ; ordrng 1 W11712995 (LH hinge) and 1 W11712996 (RH hinge) and 1 L14 (Job code)

Ice maker not cycling. Arm broken.. quoted 424.88. Paying 212.44 owe 212.44. Replacing ice maker..; saved tckt

"Lock broken, installed lock sent preid, cycled unit through test and unit checks ok"

Found f9e1 (drain problem). Inspected and found wires to drain pump broken. Also found oil coming from gearcase. Oil is all over all gearcase components. Lower harness (W11643701) gearcase (W11449840) cam (W10721967) shifter (W11481722) capacitor (W11395618) and belt (W11239857) needed; ordrng 1 W11643701 (Harness) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11481722 (Shifter) and 1 W11395618 (Capacitor) and 1 Q16 (Job code)

"Complaint is that suds are left in unit, after running a normal cycle. F6e4 (float switch open). Tested and found wash motor running but spray arms not rotating. Found debris stuck in spray arms. Attempted to remove debris and could not get it all. New Lower spray arm (W11101428) and upper spray arm (WPW10448645) needed. Informed customer that there could always be further issues resulting in further charges. Customer understands. Quoted customer 444.38 to replace spray arms. Customer did not wish to proceed with repairs at this time. Collected 150 for service call. Did not move unit."

"Harness broken burnt lid lock broken, ordering, j13; ordrng 1 W11335100 (Harness) and 1 W11428994 (Cntrl) and 1 W11414731 (Latch)"

"Cntrl inoperable, ordering, j13; ordrng 1 W11520704 (Cntrl)"

Work is on previous work order

Replaced main control and UI still no power. Ordering wiring harness ; ordrng 1 W11726283 (Harness)

FOUND WASH ARM WARPED AND PLATSTIC CRACKING Quoted customer $340 bluebook. Customer declined service ; ordrng 1 W11101428 (Wash arm) and 1 J-13

Installed stainless steel door. Nameplate missing. Ordering correct replacement. ; ordrng 1 W10909682 (Nameplate)

Found unit not dispensing water from water dispenser. But will dispense for ice maker. Units water valve will not activate. Checked voltage to water valve. Valve has good voltage. Will order valve for repair.; ordrng 1 W11548535 (Valve) and 1 W11548534 (Control)

Found unit not filling with water. Tried cycling unit through diagnostics to see if water valve would activate. Water valve activating but no water coming through. Removed hoses to check for filter being clogged. Filter not clogged. Checked to make sure water was coming through lines from house. Water is coming through lines properly. Checked pressure hose. Pressure not kinked. Only possibility left is problem with water valve. Will order water valve.; ordrng 1 W11165546 (Water valve)

Unit has broken glass. Gave customer a bluebook estimate for repair at $757.93. Installed new glass. Unit check is ok

Customer complaint is when units ice maker fills with water or when you go to dispense water would start leaking from water filter area. Checked behind under panel to look found crack in water valve in ceiling of unit next to water filter housing. Will order water valve.; ordrng 1 W11579561 (Water valve)

Found control button getting stuck. Compressor and fans running but unit does not cool at all. Sealed system repairs needed. Compressor (W11547313) coupler (W11504420) coupler (W11504431) coupler (W11506622) coupler (W11506635) evaporator (W11572047) coupler (W11504450) coupler (W11504420) drier (W11109499) coupler (W11506623) coupler (W11504448) control (W11555884) start device (W11524472) capacitor (W11631831)r600a.; ordrng 1 W11547313 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506622 (Coupler) and 1 W11506635 (Coupler) and 1 W11572047 (Evaporator) and 1 W11504450 (Coupler) and 1 W11504420 (Coupler) and 1 X20 (Job code) and 1 Sealedsystemtech (Sealed system tech) and 1 W11555884 (Control) and 1 R600a (R600a) and 1 W11524472 (Start divice) and 1 W11631831 (Capacitor) and 1 W11109499 (Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler)

"Customer says power went out then came right back on but unit stopped cooling then started cooling that night, unit chks ok at this time, advised customer to get a surge protector, 150.00"

"House smells really bad , mice and roaches in unit mice chewed wires burnt shorted, cntrl shorted, not going back in this house"

"Temps 42@1, fresh evaperator frozen fan motor inoperable, ordering, Q1; ordrng 1 W11475754 (Assy)"

"Found unit making loud buzzing noise when in use. All signs point to either capacitor, mag tube, and transformer, gave customer estimate of 606.36. Customer declined estimate said he will use that money to buy a new machine. Collected trip charge of 150.00."

Installed water inlet assembly. Cycled unit through quick wash. All components working. No leaking found. All functions pass.

Unit has shorted display . Parts are unavailable . Called third party team and spoke with April . Advised to close call . File number for call is 7739401425

Customer states unit has excessive dry times and has burner odor. No stored faults. Unit has obvious burning odor when running . Vent is on top floor . Vent hose is excessive and full of water . All noted in pics. Unit has massive vent restriction. Customer to clean vents. Unit check is ok . No burned connections or components .

Found unit un level . Leveled unit . Unit check is ok

Leaks from ice dispenser. Looks like door creating condensation causing dripping water..2 degrees in freezer..40 in fridge ; ordrng 1 LW10913113 (Freezer door) and 1 Jobcodel14 (Job code l14) and 1 2manjob (2 man job) and 1 WPW10558423 (Ice container) and 1 W10786952 (Pressure reducer) and 1 W10267701rp (Water line)

Drain hose keeps kinking up.. installation issue.. using clear plastic hose.. suggested running pvc to unit so not such a long run to drain pipe.

Installed gasket to door as per wp service..

"Took quick pics, the wires are ripped out of ui not the acu need to order correct part rescheduling for 7/10 AM ; ordrng 1 W11591400 (Ui) and 1 J13 (Job code)"

"Installed new wash motor. Tested unit observing for leaks and proper functions at this time, all operations ok with no leaks detected."

Removed unit to replace parts and found drain hose damaged. New drain hose (W11414944) and hose (W11381654) needed. ; ordrng 1 W11381654 (Hose) and 1 W11414944 (Drain hose)

"Found no saved error codes. Tested unit in diagnostics and found unit filling properly. Observed functions and found all operations ok at this time, with no leaks detected. Calibrated unit. Reviewed functions with customer and clarified water levels with customer. Customer understood. Did not move unit."

Found unit not making ice customer stated it worked for a a week or two and then stopped again. Tried cycling units ice maker. Units ice maker would not cycle. Will order ice maker again.; ordrng 1 W11556912 (Control) and 1 W11548540 (Ice maker)

Installed new fan motor cycled unit to 350 unit ck ok

Installed new fill tube heater and facia heater unit ck ok

"Console is scratched rejected, ordering, j13; ordrng 1 W11488008 (Console)"

"Customer heard a loud pop, Unit loud and vibrating, no heat, ordering, j13; ordrng 1 W11540982 (Transformer) and 1 W10343300 (Capacitor) and 1 W11222648 (Diode) and 1 W10754299 (Magtube)"

Verified correct temperature. Cycled icemaker. Checks .ok

Found temperature not reaching desired preheat temperature. Ordering main control. ; ordrng 1 W11620561 (Main control)

Found timer not turning off on selected cycle. Will need a timer; ordrng 1 WPW10185982 (Timer)

Installed parts unit checks ok

Installed parts unit checks ok

"Customer has decided to proceed with repairs, ordering, j13. Balance 629.00; ordrng 1 W10723644 (Switch assy)"

"Quoted customer 181.07 to install left hand fresh food door gasket. Customer wished to replace gasket. Installed new gasket, fresh food evaporator and main control. Tested unit and found all operations ok at this time. Did not move unit. Customer does not have water turned on to unit. Collected 181.07 via check."

"Took quick pics, found unit showing 7-1 and 7-7 code. Ran unit empty on diagnostics cycle and all functions work properly. Ran shifter in component activation and board is send 120v to shifter. Shifter shows 2.4kohms which is in range, all the valve are approximately 1kohms. Motor is ohming out at 4.9 ohms on each winding. Put unit into a drain and spin and all functions are working properly. Put a load of clothes in and started on a normal regular cycle and watched it move through the fill and found the sound shield is too close to the floor causing the motor rotor to get caught up and error out. While unit was in wash cycle I adjusted leveling legs and raised unit about 2 inches to give allowance for the basket to drop and be off the floor during heavier loads. Its also possible a power outage disrupted the programming, and resetting the control corrected issue. Gave customer est of $737.97 for shifter and board. But as of right now I dont think its necessary to replace either. Charged customer for TC and labor of $254.99 had office run cc and email receipt. Unit checks ok."

Found unit not powering on. Checked incoming power. Incoming power checks good. Checked for power at control board. Found connector to control board for incoming power loose. Re seated loose connection at control. Unit now powering on. Cycled functions of unit through quick wash. All components working. All functions pass.

"Installed control, actuator, and water valve. Cycled unit through diagnostics cycle. No leaks found. Unit dispensing fabric softener. Unit switching from agitate to spin. All functions pass."

Cut off spanner nut and agitator. Installed all parts. Cycled unit through quick wash and drain and spin. All components working. All functions pass.

New door is damaged . Unit has damaged shield and noisy diffuser. New authorization is w1bn6i1nl1.5; ordrng 1 W11572303 (Door) and 1 2man and 1 N15 and 1 W11236851 (Diffuser) and 1 WPW10269099 (Lens)

Unit is brand new and has never heated. Contractor on site . Surface burners energize . Oven cavity does not . Checked power at terminal block . Unit has 240 red to black . Unit has 0 volts to black to white and 240 on red to white. Outlet is miswired . Unit has uninstalled warming door sliders . Re mounted sliders. Warming drawer is ok . Called tech line and spoke with Jonathan . House mis wired . Customer needs to seek electrician . File number for call is 7739425884 left unit uninstalled per customer

"Found valve inoperable, valve sent preid, cycled unit through test and no leaks found leveled unit"

"Lid lock broken, cntrl dead, harness broken in three. Places, ordering, j13; ordrng 1 W10903238 (Harness) and 1 W11578565 (Cntrl) and 1 W10682535 (Latch)"

Ran unit through cycle. All functions passed.

"Found compressor not powering on. Will need compressor, and dryer filter. Will need refrigeration tech. ; ordrng 1 W10779331 (Compressor)"

Found unit acting erratic flashing lights randomly and going out sometimes. Found unit with f4e3 error code for pump and motor. Will order parts and return for repair.; ordrng 1 W11637581 (Control)

Found cap and motor open l14 ; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 L14 (Labor)

Found vent hose crushed adjusted cycled unitgot good temps unit ck ok

Found key pad locked . Unlocked key pad. Went over functions with customer . Unit check is ok

Compressor locked up x20; ordrng 1 W11557425 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Service valve) and 1 W11506635 (Dryer filter) and 1 X20 (Labor)

Drive gear slipping and worn n15; ordrng 1 882699 (Gear kit)

"Took quick pics, found unit showing 8-1 long fill, hot works found nothing coming from cold, found the screen had a screw and a bunch of debris from the well. Installed new valve. Ran diagnostic cycle unit checks ok"

Found unit causing smoke detector to go off. Inspected unit found vent in back of machine clogged and kinked. Found a lot of lint inside of unit and in heating element housing causing burning smell and smoke. Cleaned all lint out of unit and vent behind dryer. Advised customer get professional vent cleaners for house. Cycled through air fluff for 20 minutes and then normal cycle. Unit not setting off smoke detector no burning smell present. Heats and tumbles. All functions pass.

"Found unit not defrosting. Evaporator covered in ice. Unit will need multiple parts. Ordering thermistor, control, and defrost heater. Gave customer estimate of 864.41 for repair. Customer is going to continue with repair but would like update on when we can be back out to fix it. Collected trip charge of 150.00. Will return with parts for repair at later date.; ordrng 1 WP12729123 (Heater) and 1 W11260592 (Wiring) and 1 12002355 (Thermistor) and 1 WPW10503278 (Control)"

"Ordering, j13, balance 658.00; ordrng 1 13062901 (Motor) and 1 12791409sp (Thermistor)"

Installed new pump. Unit check is ok

"Unit is in an appliance retail/discount store . Name of store is bridge city appliance . Unit is not at the customers home address . Customer states appliance brothers were out on this unit twice since my last visit on 4/11/24. Store owner states after 2nd visit from appliance brothers that the tech told store owner they were giving up on unit and wouldnt be returning for further service on this unit . Store owner states that other company spoke with whirlpool techline but didnt document unit un repairable to the tech line. Explained to customer that there is no such thing as anything being unrepairable despite customer being told by customer service rep from manufacturer unit can be deemed unrepairable. Every and all products are designed to be repaired and there for cant be deemed unrepairable. Off balance load faults are stored . Floors are stable since last visit . Unit is firm and planted. Suspension is tight and firm . Unit passes with automatic test mode. Water hook up are on a splitter due to unit being in retail stores. It good flow through valve and supply .Unit has correct height stand pipe with drain line installed at correct height .Outlets is wired correctly and checked with outlet tester . Noted in pictures. Called tech line and spoke with Bruce.faults stored are off balance load. Bruce advised current water hook up is ok for testing. Bruce advised to run automatic diagnostic cycle with him on phone. Unit again passes auto diagnostics. Bruce advised to start quick wash cycle . Started quick wash cycle . Unit works as designed. Mid way through cycle Bruce wanted to get off phone and advised me to come back with bath towels or Load to test unit . Advised tech line Im not responsible for providing Load for testing. Unit finished quick was cycle as designed. Lid latches , hot and cold valves open, unit spins and agitates . Unit fully drains . No weak motor or pump windings. file number for call is 7739419871"

"Compressor clicks trying to turn over. Replaced starter . Compressor is locked . Ordeing for repair ; ordrng 1 X20 and 1 Sealedsystemtechr134a and 1 WPW10466675 (Compressor) and 1 Tap and 1 Dyedrier, used 1 W10873801 (Start device) from stock"

Unit has shorted led in freezer and defrost failure on evap. Ordeing for repair ; ordrng 1 W11683242 (LED kit) and 1 W11457241 (Pan) and 1 W11033168 (Harness)

Unit has open element. Replaced from stock . Unit check is ok. New authorization is k1bml80nl2

Found unit glitching. Ordering main control; ordrng 1 W11184551 (Ui) and 1 W11342846 (Main control)

Customer states unit leaks every cycle and has excessive cycle times. Unit has no stored faults . No water in float tray . No leak on incoming water line of valve. First 30 seconds into diagnostic cycle unit has heavy suds build up as noted in pictures . Suds build up is with no soap added. Called tech line and spoke with joe . Suds build up is causing leak. Sent pictures to tech line . Tech line advised customer is using the wrong soap . No soap is found nearby. No fault of unit. Unit works as designed. File number for call is 7739417964

Found loose water line at guess fitting. Tightened connection. Unit check is ok. . No leaks

"Washplate would not separate, will order washplate. ; ordrng 1 W11550891 (Agitator)"

"Water leaking from house, advised customer to have it replaced."

Oven light stays on not going off.. Replaced board. Tested working ok

Changed shaft and rollers. Ran test cycle. All functions pass

Installed parts unit checks ok

Replaced gasket.. heated lubed formed to door sealing ok