We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ1
Near Travelers Rest, SC 29690
Derek
Job Details:
07/27/2023
Installed parts. Cycled unit. Unit checks ok.
We serviced a
MAYTAG RANGE
Model SVD48600P
Near Spartanburg, SC 29301
Cliff
Job Details:
07/27/2023
"Customer states that the oven will preheat but when it gets the 350 the fan kicks on and unit throws an F3 error code, giving her an estimate of 279.83 for the sensor, she will owe 204.83 when job is finished, she approved, paid the TC today.; ordrng 1 12001656 (Temp sensor) and 1 J13jobcode (J13 job code)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Waynesville, NC 28785
Kari
Job Details:
07/27/2023
Installed parts unit checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Fletcher, NC 28732
Brian
Job Details:
07/27/2023
"Found condensation on lower drawers in fresh food section. Also dripping from vent, into fresh food section. Also found lower mullian bent and warped, preventing fresh food door from sealing properly. Cannot repair lower mullian. Contacted tech support and spoke to Chris. I sent him pictures of problem area. He will submit issue to be reviewed. At this time, no repairs can be made. Whirlpool will be in contact with me and with customer. Customer understood. Sr (7736958755) customer email Powrwmn@gmail.com"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Greenwood, SC 29646
Matt
Job Details:
07/27/2023
Found freezer drawer rails not pulling in tight. Causing frost inside freezer on packages. Freezer at -2 today. Put unit in diagnostics and found in test 56 E5 error. Failed ice maker thermistor. Will order freezer rails and Ice maker. Also found fill nozzle frozen for fresh food ice maker.; ordrng 1 W11224256 (Control) and 1 W11658802 (Ice maker) and 1 W11668671 (Bracket left) and 1 W11668671 (Bracket right) and 1 Q16jobcode (Q16 job code)
We serviced a
WHIRLPOOL RANGE
Model KFEG500EBS6
Near Inman, SC 29349
Cliff
Job Details:
07/27/2023
"Replaced parts, cycled all the burners, all functions check ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Boiling Springs, SC 29316
Cliff
Job Details:
07/27/2023
"Ice maker started working at some point, ice bin was full, the ice maker cycled when I was in home, it dumped ice and filled with water, I found ice build up around the ice maker bail arm, which was probably keeping it from cycling, will around ice door and seal ; ordrng 1 W10873791 (Ice maker) and 1 W11423781 (Ice door) and 1 L14jobcode (L14 job code)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Boiling Springs, SC 29316
Cliff
Job Details:
07/27/2023
"There was a little bit of water on the left side of unit when I arrived, I ran the unit on a deep fill so that it would fill all the way and let it run for a few minutes, I checked the valves, but I was unable to see anywhere that it was leaking, I told customer that it could just be splashing from the inside of tub"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Iva, SC 29655
Jerry D.
Job Details:
07/27/2023
Thermostat inoperable installed thermostat 279769 from truck stock cycled unit through test and all functions are working properly
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Spartanburg, SC 29307
Cliff
Job Details:
07/27/2023
Needs to be rescheduled ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Iva, SC 29655
Jerry D.
Job Details:
07/27/2023
"Found water dripping, at valve , installed valve sent preid cycled unit through test and no leaks found, customer has damage from leaking, advised them to call whirlpool customer service"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Spartanburg, SC 29301
Cliff
Job Details:
07/27/2023
"Talked to Andrew from techline, W11159728 foam kit, for moisture build up freezer gasket and mullion, he had me unplug the condenser fan and let it run for 10 minutes, the temp was even across, so he wants me to order the foam kit again, which another company had installed one sometime before, also she is having issues with ice clumping. The fresh food temp was 42 set to 36, freezer temp was 0 set to 0, the air damper is very loud, ordering parts.; ordrng 2 W11159728 (Foam kit)s and 1 WPW10479155 (Damper) and 1 L14jobcode (L14 job code)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Donalds, SC 29638
Jerry D.
Job Details:
07/27/2023
"Ice bucket broken cracked, coupling broken, ordering, j13; ordrng 1 W11196076 (Bucket) and 1 Coupling (2220458) and 1 W10293212 (Plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Abbeville, SC 29620
Jerry D.
Job Details:
07/27/2023
"Temps 70 @ 75, Compressor running.4 amp, found refrigerant leak at dryer tubing in cabinet, cabinet has damage at dryer filter and caused leak, leak is inside cabinet, not repairable, T line, andrew, 10 , 7736957113"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Greenville, SC 29615
Chris
Job Details:
07/27/2023
Customer states unit has low water levels in normal cycle. Unit has no stored faults. Unit passes automatic diagnostic mode. Advised customer to use deep water setting on heavier and bulky settings. Went over use and care with customer. Unit check is ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Greer, SC 29650
Chris
Job Details:
07/27/2023
"10-2,7-1,9-1,8-2,10-1 faults stored. Unit has weak wash motor. Ordering parts for repair ; ordrng 1 W11416362 (Sump and motor) and 1 W11535094 (Water valve) and 1 W11410066 (Control) and 1 S17 and 1 W11649995 (Vent)"
We serviced a
JENN-AIR RANGE
Model JIS1450DS1
Near Greenville, SC 29615
Chris
Job Details:
07/27/2023
"Unit had capacitor on wire harness melt. Wire harness is severely damaged. Unit has very strong burning odor from wire harness melting and burning. Wire harness completely melted. Called Jenn air safety and spoke with Adam. Went over findings with Adam. Adam spoke with customer . Customer bought home in November 2022 and unit was installed from previous owner of home. Adam offered customer 50 percent off of unit and told customer was offered 30 days to redeem offer . Offer is good for any whirlpool product ,kitchen aid, jenn air and Maytag. Offer doesnt apply to down draft models. New offer doesnt include sales tax and offer includes delivery and install and disposal fee. Customer will return call to Jenn air safety at 1-866 550-5136."
We serviced a
KITCHEN AID ICE MACHINE
Model KUID308ESS2
Near Greenville, SC 29615
Chris
Job Details:
07/27/2023
Customer states unit still hasnt made ice. Unit has nas water flow. Recirculation pump recirculates water across plate . Cavity drain pump activates. Condenser is clean and clear. Condenser fan runs and activates when compressor is activated . First fill and sealed system activation made a very thin slab of ice. Ran 2nd cycle and added water to bin. Second slab was full . Went under crawl space to shut off valve. Disconnected water line from small piercing valve. Very low water pressure. Piercing valve is jumped off customers laundry plumbing and customer notices no low water pressure any where else in home. Advised customer to contact plumber for new valve. Recommended customer using better quality shut off valve as opposed to piercing valve. Unit check is ok . All connections are tight . No leaks
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Greenville, SC 29615
Chris
Job Details:
07/27/2023
"Found broken door switch, replaced from stock,unit check is ok ; used 1 W10569603 (Door switch) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Taylors, SC 29687
Chris
Job Details:
07/27/2023
Unit has loud squeal from gearbox. Replaced from stock. Unit check is ok . Double labor authorization is tpb11126l2.0; used 1 W11454734 (Gearcase) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spartanburg, SC 29302
Cliff
Job Details:
07/27/2023
"Slow ice production, temp was 0 and water is good, ordering ice maker.; ordrng 1 W11546935 (Ice maker) and 1 J13jobcode (J13 job code)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clyde, NC 28721
Kari
Job Details:
07/27/2023
"Installed parts, unit checks ok. I got double labor W17ZEJ1APL2; used 1 W11428524 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Waynesville, NC 28786
Kari
Job Details:
07/27/2023
Installed part unit checks ok
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Clyde, NC 28721
Kari
Job Details:
07/27/2023
"Took quick pics, found unit making a thumping in a helicopter noise on spinning. Also found that makes a squeak and its definitely worse with heavier items in it defined a little bit of a rattle coming from the control board taped control board to the inside of the sidewall and step from tape in between it, and that alleviated the rattle from the board, but found that the thumping noises coming from the bearings, and when its slowing down theyre singing. Would need motor assembly in Toby assembly for repair as well as the second man. Gave customer estimate for labor and trip charge of $352.92 Since parts are covered under 10 year manufacture warranty, had Office run cc $150 trip charge. An email receipt. Customer will call back if she wants to order parts."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Candler, NC 28715
Kari
Job Details:
07/27/2023
"Took quick pics, found unit shutting off prematurely on every cycle, except for time drying found unit had a sensor code stored. Installed new sensor harness. Unit checks ok"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Etowah, NC 28729
Brian
Job Details:
07/27/2023
"Customer complaint is that unit will not finish cycle, or spin out clothes. Found no saved error codes. Tested unit in manual and automatic diagnostics. I found cold water entering unit slowly. Checked and found water pressure, from wall, ok. New Inlet Valve (W11205048) needed. ; ordrng 1 W11205048 (Valve) and 1 F12 (Job code)"
We serviced a
JENN AIR COOKTOP
Model D120
Near Laurel Park, NC 28739
Brian
Job Details:
07/27/2023
"When installing front burner switches, I found the connector terminals reconfigured. This caused wires, from the rear switches, to be unable to reach. I installed new right rear and right front switches, thus allowing wires to reach. If we installed new left rear and left front switches, wires may be able to reach. I explained situation to customer. Customer understood. LF and LR switches (700855K) needed. ; ordrng 1 700855K (LF switch) and 1 700855K (LR switch)"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Mountain Rest, SC 29664
Frank
Job Details:
07/27/2023
Installed.. parts tested.. working ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Seneca, SC 29678
Frank
Job Details:
07/27/2023
Installed parts tested working ok
We serviced a
ELECTROLUX REFRIGERATOR
Model E32AR75JPS1
Near Seneca, SC 29672
Frank
Job Details:
07/27/2023
Gap between door and frame opening causing condensation leaking out door.. right side of door gasket ripped.. customer had door gasket wanted me to put it on.. charged 125 TC 120 labor
We serviced a
JENN AIR OVEN
Model JJW2830DS01
Near Six Mile, SC 29682
Frank
Job Details:
07/27/2023
F2e1 needs console.. 1262.14 total paid 631.07 owe 631.07; ordrng 1 W11236888 (Console.) and 1 Jobcodej13 (Job code j13)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Anderson, SC 29625
Frank
Job Details:
07/27/2023
Condensation building and freezing in fc.. leveled cabinet better in place..seal looks like it's sealing ok. Ordering door if persists.. ; ordrng 1 LW10913113 (Freezer door) and 1 Jobcodel14 (Job code l14) and 1 2manjob (2 man job)
We serviced a
JENN-AIR COOKTOP
Model JEC3536HS00
Near Travelers Rest, SC 29690
Matt
Job Details:
07/26/2023
Found glass top warped from the factory. Will order new top and bevels.; ordrng 1 W11263255 (Top) and 9 W11263355 (Bezel)s and 1 2manjob (2 man job) and 1 N15jobcode (N15 job code) and 4 WP8286642 (Foam tape)s
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Lyman, SC 29365
Cliff
Job Details:
07/26/2023
"Replaced parts, cycled unit, all functions check ok"
We serviced a
MAYTAG OVEN
Model MEW7530DS00
Near Weaverville, NC 28787
Kari
Job Details:
07/26/2023
7736948955 Took quick pics down units power was corrected. I had the customer cut the breaker off to make sure it was totally off before I took it out. Took unit out and hand customer turn breaker back on with unit unplugged found that 240 is now in the correct position as are both 120s. Took panels off and did resistance checks to all loads. Found everything is checking correctly just like I did the other day according to the text sheet called Techline and spoke with Brandon. I went through everything with him and then we started talking about the plug and he said that this is usually a whiptail where it does not come with a plug-in and the plug-ins are added by contractors. Opened plug in and found both black and ran wires not connected and the ground wire was arced into the L1. Thats why after power was corrected it was tripping breaker. Advised customer get electrician to fix plug in or take it off completely and use a junction box per the installation instructions
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Anderson, SC 29621
Jerry D.
Job Details:
07/26/2023
"Installed door, adjusted, sealing chks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Seneca, SC 29672
Frank
Job Details:
07/26/2023
F0e4.water temp error F0e7. Load clean washer error.. only happened once. Tested cycles found no issues
We serviced a
WHIRLPOOL COOKTOP
Model AER6303MMS
Near Inman, SC 29349
Cliff
Job Details:
07/26/2023
"Found wires to the drain pump were broken, I changed out the harness, tried cycling unit, the drain pump would run but it would not unlock the lid, I found the lock solenoid was shorted out, will need latch and control.; ordrng 1 W11394572 (Latch) and 1 W11543994 (Control) and 1 L14jobcode (L14 job code), used 1 W11590868 (Harness) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pelzer, SC 29669
Jerry D.
Job Details:
07/26/2023
"Rollers broken, installed kit sent preid,cycled unit through test and unit checks ok"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near Fountain Inn, SC 29644
Jerry D.
Job Details:
07/26/2023
"Installed listed parts compressor now running, pulled 30 inches of vaccum, charged 1.9oz of refrigerant, lowside 3 psi, good frost pattern on evaperator, temps coming down rapidly"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSB0
Near Simpsonville, SC 29680
Jerry D.
Job Details:
07/26/2023
"Installed listed parts cycled unit through test and no leaks found, all functions are working properly"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Seneca, SC 29672
Frank
Job Details:
07/26/2023
F2e1 him stuck key error.. would replace hmi and board hmi W11419059 board W11618916. Quoted 789.. 561 without board paid TC 85.00
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Piedmont, SC 29673
Jerry D.
Job Details:
07/26/2023
"Cntrl dead, volts and polarity good, Installed cntrl sent preid, cycled unit through test and all functions are working properly"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Seneca, SC 29678
Frank
Job Details:
07/26/2023
In installed parts tested Cycles working okay no issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seneca, SC 29678
Frank
Job Details:
07/26/2023
Ran through tests compressor getting 120 v. Not coming on; ordrng 1 W11580057 (Compressor) and 1 W11504415 (28a) and 1 W11504431 (28b) and 1 W11506619 (28c) and 1 Jobcodex20 (Job code x20) and 1 R600a (R600a) and 1 W11547180 (Starter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Weaverville, NC 28787
Derek
Job Details:
07/26/2023
Found unit still sweating on the top inside edge of freezer gasket but no frost inside freezer. No visible air leak found on gasket and no sign of warm air entering thru an area of the gasket where it is not sealing. Checked center vertical mullion temps in various areas. Most of the mullion is moderately warm to the touch. From the top about a 6-8 in area is noticeably cool to the touch and is in same location where gasket is sweating. Unplugged condenser fan and ran for approximately 5 min and checked again. Top section of mullion is still same temp as before unplugging fan. Rest of mullion got much warmer after unplugging fan. Spoke with TECHLINE. They advised unit is being submitted for review. SR 7736820968
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Greenville, SC 29617
Matt
Job Details:
07/26/2023
Found fill tube frozen and fascia dripping. Put unit in test 19 and activated fill tube heater then ran test 45 again and now unit fills with water. Will order main control and ui control.; ordrng 1 W10843055 (Main control) and 1 W11089931 (Ui control) and 1 J13jobcode (J13 job code)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM02
Near Boiling Springs, SC 29316
Cliff
Job Details:
07/26/2023
"Replaced part, also found a leak at the filter housing from the inlet hose, I had to remove bad section, cycled water dispenser and ice maker, all functions check"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Leicester, NC 28748
Kari
Job Details:
07/26/2023
"Took quick pics found units freezer light out, installed new light. Unit checks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Weaverville, NC 28787
Kari
Job Details:
07/26/2023
"Took quick pics, found unit condensating inside the freezer and dripping through the water line. Found the ice frozen in the bucket due to air leaking from between cavity and liner. Rtv siliconed the fz and ff sections and sealed ice chute to door to keep the ice from clumping in the bucket. Found water line dripping into floor, installed connector with check valve on waterline to door. Unit checks ok; used 1 WP482338 (Rtv), and 1 8201815 (Connector) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hendersonville, NC 28739
Brian
Job Details:
07/26/2023
"Found some scratches on floor when I arrived (quick pic). Customer said clothes are coming dry but at the end of the cycle, the clothes do not feel hot, like her previous dryers. Found unit getting proper voltage and airflow is good. Elemnt is cycling off and on properly. Informed customer that the unit is designed to cool down the clothes, at this end of the cycle. Showed her the cool down section on the timer customer understood. At this time all operations ok."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW8127LC0
Near Lake Lure, NC 28746
Brian
Job Details:
07/26/2023
"Found lid strike broken. Installed new strike and tested unit observing for leaks and proper functions. I found some water splashing from fabric softener area and water entering slowly. Found some debris in water valve and tub ring in need of replacement, per service pointer. Tub ring (W11590590) and valve (W11220230) needed. ; ordrng 1 W11590590 (Tub ring) and 1 W11220230 (Valve) and 1 J13 (Job code)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Inman, SC 29349
Cliff
Job Details:
07/26/2023
"Found that there was little to no refrigerant inside unit, so I replaced parts, watched the pressure for a few minutes which it stayed around 4 on low side, advised customer that if we hadnt fixed the issue with what we did today, then we would need to come back to look for a leak, but unit is cooling as of now, advised her not fill up with food for at least a week."
We serviced a
KITCHEN AID REFRIGERATOR
Model KFCS22EVMS8
Near Weaverville, NC 28787
Kari
Job Details:
07/26/2023
Installed parts unit checks ok had office run cc for balance of $271.41 and email receipt
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Marshall, NC 28753
Kari
Job Details:
07/26/2023
"Two quick pics found in its power was correct them, but found them it will only heat on the bulky cycle found the outlet Thermistor showing 6.2 K ohms in a text she says it should be 10 K ohms installed new outlet thermistor and with the front panel off watched several different selections in cycles to make sure the heater is actually coming on heater is coming on unit checks OK; used 1 WP8577274 (Outlet thermistor) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Asheville, NC 28805
Derek
Job Details:
07/26/2023
Spoke with customer and am ordering needed parts based on her description of issue. Timer knob broken and timer stem hard to turn with a small knob now being used. L14; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob) and 1 W11625514 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Asheville, NC 28805
Derek
Job Details:
07/26/2023
Installed parts. Pulled vacuum. Charged unit with recommended charge per data tag. Cycled unit. Unit cooling. Checks ok. Policy adjust is W17YQ11NL2
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Lake Lure, NC 28746
Brian
Job Details:
07/26/2023
"Unit in garage. Found airflow restricted, from freezer to fresh food. Insane found ice blocking the air vents. Also found ice formed around drain hole. Evaporator itself is not blocked with ice. I found frost formed around freezer door gasket area. Gasket is sealing properly. All fans working properly. I found clog in drain hose. Removed clog and all ice build up. Tested and found heater ok and all other operations ok. Reminded the customer of the importance of ensuring door is closed all the way and not otherwise hindered. Customer understood. At this time, all operations ok with no leaks detected."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Mars Hill, NC 28754
Kari
Job Details:
07/26/2023
Installed parts unit checks ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Anderson, SC 29621
Frank
Job Details:
07/26/2023
Installed gasket ran cycle.. found no lewks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Mars Hill, NC 28754
Kari
Job Details:
07/26/2023
"Took quick pics found unit not making ice found that icemaker would not cycle and when you flip the switch did nothing installed new icemaker, icemaker cycled and filled also found that the fridge door had a gap on the bottom when it shut. Adjusted doors and unit. Unit checks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Mill Spring, NC 28756
Brian
Job Details:
07/26/2023
"Tested ice maker and found it not cycling. Inspected door and found lower wire harness broken, at hinge. New Freezer door (LW11089011) needed.quoted customer 1542.06 to complete repairs. Customer did not wish to proceed with repairs at this time. Collected 150 for service call. Did not move unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lyman, SC 29365
Chris
Job Details:
07/26/2023
Installed new parts. Unit check is ok . No leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ06
Near Moore, SC 29369
Chris
Job Details:
07/26/2023
New silinoid is damaged in box. Defective and will not energize . Installed new imk. Re ordering parts. ; ordrng 1 Q16 and 1 W11184112 (Ui) and 1 W10346971 (Bracket) and 1 WPW10309866 (Silinoid) and 1 W10884720 (Harness) and 1 WPW10196393 (Damper) and 1 WP67006341 (Gasket) and 1 W11035752 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBG2278UF3
Near Greenville, SC 29615
Chris
Job Details:
07/26/2023
Customer States unit is making a odd clicking noise and unit doesnt make ice . Temps in freezer check at 4 degrees. Live temperature reading shows 3. Live temp in fresh food section shows 40 degrees and probe shows 39. Imk fingers will not rotate and are stuck . Cant jump imk out. Gave customer a bluebook estimate for repair at $625.41. Installed new imk. Unit check is ok
We serviced a
MAYTAG RANGE
Model MGS8880DS0
Near Greer, SC 29651
Chris
Job Details:
07/26/2023
Found f8 code. Unit has failed cooling fan. Gave customer a bluebook estimate with tax and shipping for repair at $528.10. Installed new part. Unit check is ok.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0ES2
Near Taylors, SC 29687
Chris
Job Details:
07/26/2023
Unit has f9 fault . Customer states shes has had electricians out and have found nothing. Pulling unit out and sparked and flipped breaker. Unit has broken wires on terminal block. Repaired wire. Customer will need to provide new cord. Left unit out uninstalled . Cant test unit. Advised customer additional repair may be needed due not to being able to test unit
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW3
Near Taylors, SC 29687
Chris
Job Details:
07/26/2023
Unit has outside. Customer has bought new unit . Worked on unit outside with no gas supply. Installed new part. Unit check is ok . Did not re install unit.
We serviced a
AMANA DISHWASHER
Model ADB1300AFS1
Near Greenville, SC 29607
Matt
Job Details:
07/26/2023
Found heating element open. Note book estimate is 249.00 then discounted for second appliance makes total 194.00 customer approved. Replaced heater element. Cleaned filter and screen. Ran auto test again.all functions passed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Greenville, SC 29605
Matt
Job Details:
07/26/2023
Customer is having an odor from the dishwasher. Moldy odor. Removed and cleaned filter and screen. Ran dishwasher through auto test cycle.all functions passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Anderson, SC 29625
Matt
Job Details:
07/26/2023
"Customer tried to pull unit out before we arrived. He was unable to get it completely out because the builder didn't screw some screws in all the way on the cabinetry and then refrigerator was shoved into cabinet causing screws to dig in to the refrigerator. Evacuated system,replaced compressor and drier filter.pressure tested no leak found. Tried to start compressor and it will not run.Found 2.15 v.d.c and120v.a.c to inverter on compressor.At control P8-5,6 2.15 v.d.c. Called tech line because tech sheet shows 3 v.d.c is signal input for inverter. Tech line stated inverter has failed and needs replacedFile number 7736947553; ordrng 1 MaorDeonly (Ma or De only) and 1 N15jobcode (N15 job code) and 1 R600a (R600a) and 1 W11320585 (Inverter)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Mills River, NC 28759
Brian
Job Details:
07/26/2023
"Home owner Nathan Agrigg 405-326-2447. Customer said when they used unit, it smoked bad and had a plastic smell. I preheated oven and found it smoking a bit. Informed customer that this is just stuff dust and coating burning off inside of unit. Informed customer that this is normal from the first time use of an oven. Contacted Saftey team and spoke to Eric. Documented findings with him. I did find lower oven trim damaged, preventing oven door from closing properly. Trim (W11570323) Vent (W11598202) Trim (W11598135) and Vent (W11518347) needed ; ordrng 1 W11570323 (Trim) and 1 W11598202 (Vent) and 1 W11598135 (Trim) and 1 W11518347 (Vent) and 1 Q16 (Job code)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Taylors, SC 29687
Chris
Job Details:
07/21/2023
Unit has bug infestation as noted in pictures . Customer has leak underneath house. Customer has plumbing leak that is underneath home. Customer is under impression warranty covers plumbing since copper water line running to Refrigerator from underneath home is covered under warranty. Advised customer we only service the appliance itself not home plumbing problems . Customer doesnt seem to understand That plumbing underneath home isnt part of appliance . No leak from any component on unit or leaks from water line to unit. Leaks is under home in crawl space. Customer acknowledges refrigerator isnt leaking itself . Customer also acknowledges that leak is underneath home in plumbing Called tech line and spoke with Ed. Ed advised warranty doesnt offer plumbing resolutions. Bug infestation noted. Picture of bug infestation sent to Ed at techline and uploaded to file .Customer needs to contact plumber. File number from tech line is 7736914377. Called aig and spoke with heavenly. Heavenly advised warranty doesnt cover home plumbing issues or bug infestation. File number from AIG is 7736914704
We serviced a
WHIRLPOOL COOKTOP
Model WSCE3024XB00
Near Greer, SC 29651
Chris
Job Details:
07/21/2023
Unit cooktop light stays on. Element energizes. Unit needs switch. Gave customer a bluebook estimate for repair with tax and shipping at $464.21. ; ordrng 1 WPW10244639 (Switch) and 1 N15
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315Sdhm04
Near Powdersville, SC 29673
Jerry D.
Job Details:
07/21/2023
"On return found system in vaccum already had installed a die dryer , used black light , found 2 leaks , one in drain pan tubing , rubber coating is worn off on the bottom of the tubing in drain pan, and is leaking , smells horrible in pan like a dead mouse or urine and feses, also found die up at high side tubng were it comes out of bottom of cabinet , found dent in cabinet at tubing, while removing corroded tubing out of drain pan high side tubing broke off at leak in cabinet, advised customer due to damage on the back at tubing and. the smell in the drain pan and the corroded tubing, whirlpool would not cover repair"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE08
Near Anderson, SC 29625
Jerry D.
Job Details:
07/21/2023
"Temps 40@32, Fresh door is bowed out top left , tryed adjusting door last visit and heated seal with hair dryer, not sealing again, also compressor amps 1.1, very little frost on evaperator, i believe dryer is restricted, tubing is aluminum, needs lockring, i have never done lockring, need to send supervisor, ordering parts, x20; ordrng 1 X20 (X20) and 1 Needstobesupervisor (Supervisor) and 1 W10680725 (Door blk fresh) and 1 W10805035 (Dryer) and 1 Wpw10143759 (Dryer die) and 1 Lockringtool (Lok ring tool) and 1 Lockringkit (Lokring kit) and 1 600 (600) and 1 W11504449 (Tube) and 1 W11504445 (Tube)"
We serviced a
MAYTAG LAUNDRY CENTER
Model MVW7230HW1
Near Candler, NC 28715
Brian
Job Details:
07/21/2023
"Found lid strike broken. New Strike (W11457841) needed. Installed new lid trike and tested unit, observing for leaks and proper functions. At this time, all operations ok with no leaks detected. Did not move unit."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Waynesville, NC 28786
Kari
Job Details:
07/21/2023
Installed parts unit checks ok double labor auth M17WNH0NL2
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Simpsonville, SC 29680
Jerry D.
Job Details:
07/21/2023
Installed listed parts cycled unit through test and all functions are working properly
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Greer, SC 29651
Chris
Job Details:
07/21/2023
Unit has f6 fault again. F6 fault per tech sheet is direct fault for failed control. Advised customer there is a 1 time part warranty. Ordering control for repair ; ordrng 1 WPW10340325 (Control) and 1 L14
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Lyman, SC 29365
Chris
Job Details:
07/21/2023
Installed new parts. Unit check is ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Greenville, SC 29605
Cliff
Job Details:
07/21/2023
"Once I swapped the old tub out with the new tub, I tried installing dishwasher back into hole, wi5 it full installed the cabinet has the dishwasher twisted which is what is causing the front left rail to catch, customer will need the builder to help resolve issue, rack works fine as long as the dishwasher is not completely installed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Simpsonville, SC 29680
Jerry D.
Job Details:
07/21/2023
"Thermostat inoperable, installed wp3387134 from truck stock, cycled unit through test and all functions are working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Piedmont, SC 29673
Jerry D.
Job Details:
07/21/2023
Installed listed parts cycled unit through test and no leaks found unit checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hendersonville, NC 28792
Matt
Job Details:
07/21/2023
Evacuated system. Replaced listed parts. Pressure tested with nitrogen. No leak found. Pulled a vacuum and weighed in 2.4 ounces of r600a. All functions pass. Authorization number w11634348revb
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Asheville, NC 28805
Brian
Job Details:
07/21/2023
Found gearcase leaking oil. Oil is coating belt and pulley components and motor. Gearcase (W11449840) cam (W10721967) belt (W11239857) capacitor (W11395618) and motor (W11026785) needed. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11026785 (Motor) and 1 Q16 (Job code)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Asheville, NC 28801
Brian
Job Details:
07/21/2023
"Found 7-1 (no heat). Found spray motor running loudly and not spraying well, or consistently. Also found spray arms damaged. Inspected gaskets and found lower door gasket and tub gaskets damaged. Also found kick plate retainers missing. Pump and motor (W11087376) upper spray arm (WPW10498900) lower spray arm (W10837249)Lower seal (W10909089) tub gasket (W10300924) 2 retainer (WPW10503548) needed. ; ordrng 1 W11087376 (Pump and motor) and 1 WPW10498900 (Upper spray arm) and 1 W10837249 (Lower spray arm) and 1 W10909089 (Lower seal) and 1 W10300924 (Tub gasket) and 2 WPW10503548 (Retainer)s and 1 Q16 (Job code)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Gray Court, SC 29645
Carl
Job Details:
07/21/2023
"Customer said unit was leaking water found water trail from seal but rotor will be damaged on removal advised customer of parts and cost needed to repair unit rotor ,gearcase , l14 he said he needed to talk to his wife"
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Mills River, NC 28759
Matt
Job Details:
07/21/2023
Found right side switch not making contact. Rod not dropping down properly when door is closed. Realigned rod and switch assembly. Checks o.k
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Greenville, SC 29607
Cliff
Job Details:
07/21/2023
Advised customer to connect unit to the WiFi and to get the Whirlpool app to see if that resolves issue since it is a connect appliance
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Mars Hill, NC 28754
Matt
Job Details:
07/21/2023
"Recovered refrigerant, replaced compressor and installed u.v dye drier. Pulled a vacuum and weighed in 5.5 ounces of 134a. All functions pass."
We serviced a
KITCHEN AID ICE MACHINE
Model KUID308ESS2
Near Greenville, SC 29615
Chris
Job Details:
07/21/2023
Installed new part. Unit check is ok . No leaks
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW1
Near Greenville, SC 29601
Chris
Job Details:
07/21/2023
"Customer states unit has been serviced recently a month ago by previous service company and problem still isnt resolved. Unit has shifter fault . Ran auto diagnostic and unit failed basket speed unit will not spin or agitate . Unit has oil residue coming from gear box. Unit has new style shifter installed by previous servicer. Unit needs gear case, cam kit Gave customer a bluebook estimate for repair with tax and labor at 1145.73. Customer declined repair"
We serviced a
JENN AIR REFRIGERATOR
Model JCB2059GES
Near Biltmore Forest, NC 28803
Kari
Job Details:
07/21/2023
"took quick pics, found unit not making ice. Found 120v to imk but module wouldnt jump. Installed new imk. Unit checks ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Asheville, NC 28803
Kari
Job Details:
07/21/2023
"Took quick pics, Found unit showing no codes put unit into a diagnostic cycle and noticed that when it started to fill Water started to pour from the front like a hose was left on tip tune it up and found water all in the sound shield. Also found water dripping from the top of the gear, case the belt and the motor were all wet. Took back off and confirmed it was leaking from the gear case in between the tunit from the gasket. Took a video of the water dripping down off the top of the gear case. Gave customer estimate of $672.89. Customer is going to call whirlpool to see if they can get an authorization to cover the job. Had office run cc for $150 and email receipt"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS08
Near Black Mountain, NC 28711
Kari
Job Details:
07/21/2023
Installed parts unit checks ok double labor auth W17WNI1NPL2
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Black Mountain, NC 28711
Kari
Job Details:
07/21/2023
Installed parts found the icemaker will cycle and fill every time but it stops when the module wheel is upside down and you have to reset it for it to finish the cycle looks like 120 V is going to the icemaker until it gets to that point and then it sets off the voltage Im not really sure whats happening so I had The Office reach out to the customer to set them up to get to the bottom of what is actually causing the issue now customer will pay when unit is repaired; ordrng 1 Q16 (Job code) and 1 Needsupervisor
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Black Mountain, NC 28711
Derek
Job Details:
07/21/2023
Unit still very slow ice production. Also freezer evaporator has not been defrosting fully and was frozen over at arrival. Cycled forced defrost and heater pulled correct amperage. Finished thawing. Suspect defrost thermostat is opening prematurely causing partial defrost. Did install new ice maker. Will order additional parts. N15; ordrng 1 Freezerharnessw/bimetal (Bi metal harness)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Greenville, SC 29617
Flint
Job Details:
07/21/2023
"Found several wire nuts and electrical pieces in blower wheel, cleared, checked between the drum and casing, rollers and idler spun freely, the unit tested good at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Simpsonville, SC 29681
Carl
Job Details:
07/21/2023
Installed new ice door and damper unit ck ok