Missing burner heads.. ordering set of burner caps; ordrng 1 W11173535 (Burner caps) and 1 Jobcodef12 (Job code f12)

"Took quick pics, found unit showing 8-1 long fill code and there are plastic bits in the valve screens, also found unit showing 7-4 basket re engagement fault. Ran manual high speed spin test and found just the agitator turns very slowly. Found the slide in one piece but clutch is showing open resistance. Also found gearcase oil in rotor. Need parts for repair. ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slide) and 1 N15 (Job code)"

Found units door leaking from dispenser area. Unit appears to be dripping from where water comes out of dispenser. Will order dispenser/housing for repair. ; ordrng 1 W11678839 (Dispenser)

Found condensation on ceiling of fresh food section and a bit of ice build up in lower portion of evaporator. Doors sealing ok. Found refrigerator sensor and defrost sensor error codes. Also found foam on air tower damaged. Control (W11594670) thermistor (WPW10384183) and air tower (W11126274) needed. ; ordrng 1 W11594670 (Control) and 1 WPW10384183 (Thermistor) and 1 W11126274 (Air tower) and 1 L14 (Job code)

Went to install dampers but noticed all dampers were cracked on one end of each damper went ahead and called techline. Took pictures of the inside of unit. Techline looked over picture and noticed back left corner of frame inside washer had a weld come out of place possibly causing the tapping noise. Techline advised to replace frame of unit. Will order parts for repair. SR#7739851099; ordrng 1 W11352996 (Cabinet) and 1 W11378552 (Tub) and 2 W11314394 (Springs)s and 4 W11316766 (Shocks)s and 1 2man (2man) and 1 X20 (X20)

Installed all parts. Cycled unit through diagnostics and then quick wash. All components working. All functions pass.

"Found f0e2 (over suds). Found unit not level. Leveled unit. Tested unit in auto diagnostics and found unit completing without issues. Found service pointer regarding this issue, stating that spin basket may not be balanced properly. Fooled steps in service pointer and found spin basket (W11172199) in need of replacement. ; ordrng 1 W11172199 (Spin basket) and 1 L14 (Job code)"

Found water spraying from reservoir when water is dispensed. He led and found two cracks in waterline. New Reservoir (W11566768) needed. ; ordrng 1 W11566768 (Reservoir) and 1 L14 (Job code)

Unit is complete ck ok

"Took quick pics, found unit making a scraping noise and burning smell. Took unit apart and found the heater housing not connected to the heater chute. Connected heater properly. Found blower wheel cracked causing unit not to turn smoothly, installed new wheel. Unit checks ok; used 1 W11327190 (Wheel) from stock"

Installed new acu ran diagnostics and a test cycle to ck units operation unit ck ok

Tub and valve damaged will order; ordrng 1 W10371566 (Outer tub) and 1 W11210463 (Valve)

Tub damaged; ordrng 1 W11219115 (Tub)

Installed parts unit checks ok

"Took quick pics, found unit showing 3-2 water inlet thermistor error, 5-1 lid open when trying to lock and 0-4 water over temp affecting motor. Found the inlet thermistor showing 0.4 ohms which is out of range. Ran unit through test 51 and found the only error that repeated was the 3-2 cleared codes ran normal cycle and let fill. Cut cycle off and checked codes again, found unit had repeated 3-2 again. Gave cust est of $504.81 customer agreed. I installed new valve with new harness, ran test 51 again with no repeat codes, also ran another regular cycle and let fill, no repeats codes after fill. Unit checks ok. Had office run cc for total and email receipt."

"Rich @techline 7739853545Took quick pics, put unit into diagnostics. Found no codes stored in diagnostic. Ran diagnostic test with top off and watched basket, found all functions completed, ran unit in a drain and spin and found pump runs and basket spins at full rpms. Found unit had a bit of a lean toward the back, leveled unit. Checked drain hose and pressure hose, pressure hose is firmly attached to control and drain hose is properly routed and proper height, and only about 5 inches are in the stand pipe. Called techline and spoke with Rich, I went over a full history of parts installed, previous techline call and that customer wants a new unit. Rich went through component checks and all check how they are supposed to against tech sheet. He did say the shifters have been having a phantom spin issue, meaning the microchip inside the shifter isnt always sending signal to control for spin. Installed new shifter and reran diagnostic cycle, found unit completed diagnostic cycle with no codes stored. Ran unit through a rinse and spin, unit filled properly and then ran the drain pump u til tub was empty and then spun basket. Did discuss proper loading and cycle selection with customer as well. Unit checks ok. ; used 1 W11481722 (Shifter) from stock"

Installed parts unit checks ok

Customer cancelled call he is purchasing a filter

"Found volts and polarity good, cntrl inoperable, installed cntrl cycled unit through test and unit checks ok"

Installed listed parts cycled unit through test and unit checks ok

Unit has complete sealed system failure. Unit sold to customer with failure . Unit never cooled. Evap has no frost pattern . Unit also has crack in fresh food floor liner. Dealer to replace unit

"Ice chute door is completely broken. Mechanism switch, paddle shoot or all broke and cant be remounted . All parts are discontinued."

Found unit leaking oil from bottom. Checked underneath and found gear case leaking oil. Gear case slung oil all over other parts underneath. will order parts for repair.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 W11481722 (Actuator) and 1 W11026785 (Motor)

Installed listed parts cycled unit through test and all functions are working properly

Found hinge came apart from door.. re inserted hinge in door and put clip back on. Tested working ok.

Customer damged lid and broke lock trying to get unit open. Unit has standing water in tub. Pump checks open from control. Pump reading at pump is 20ohms. Wire broke in harness due to unit getting off balance. Ordeing for repair ; ordrng 1 W11626074 (Control) and 1 W11670519 (Latch) and 1 W11643701 (Harness) and 1 W11449840 (Geacase) and 1 W11481722 (Shifter)

F2e1. Needs console covered under warranty. Labor and tc $283.65. Paid $141.82; ordrng 1 W11449292 (Console) and 1 Jobcodej13 (Job code j13)

Found knob broken.. replaced knob had in truck tested timer turning and heating ok.; used 1 W11675852 (Knob) from stock

Found big tear in door boot. Need to order and replace door boot. When machine in spin or vibrates detergent drawer opening while in use..; ordrng 1 W11314648 (Door boot) and 1 W11524103 (Dispenser drawer) and 1 Jobcodel14 (Job code l14)

Unit has taken hard impact on right side. Unit needs multiple parts. Unit has never been plugged to power or water. Ordeing parts for repair ; ordrng 1 U18 and 1 2man and 1 W11712995 (Hinge) and 1 W11712996 (Hinge) and 1 W11659651 (Panel) and 1 W11412299 (Latch) and 1 W11559689 (Door) and 1 W11545290 (Deflector) and 1 W11412300 (Dispenser) and 1 W11649995 (Vent) and 1 W11409865 (Tub) and 1 W11537778 (Heater) and 1 W11680075 (Sump assembly)

"Found control board ordered incorrect part. Control kit (W11533213) needed. Removed all ice build up from freezer evaporator and installed harness/thermistors. Unit should be ok customer, until we get correct part. ; ordrng 1 W11533213 (Control) and 1 L14 (Job code)"

"Found inner door glass broken on large oven side. New Inner glass (WP4449259) needed. Contacted Saftey team and spoke to Amanda. She wanted me to email a picture of the broken door, he said she would be in contract with customer. I Quoted customer 341.22 to complete repairs, if whirlpool doesnt cover parts or labor and told customer to give us a call, depending on what whirlpool tells customer. Customer understood. Sr number (7739792734)"

Unit has shorted vent fan. Ordering for repair ; ordrng 1 W11629914 (Control) and 1 W11545290 (Deflector) and 1 W11649995 (Vent)

Installed new parts. Unit check is ok

Installed new parts. Unit check is ok

Unit has stuck key fault again. Normal button not working . No other faults. Ran diagnostics before and after parts install. All gaskets check ok from vent fan.unit check is ok

Installed listed parts.. tested in diagnostics mode all working ok..

Found right front corner dented.. called Techline Sr number 7739834548..

Finding unit is getting splash over on the back of the tub ring.. machine set up on a platform.. needs another block of wood to tilt unit back to cause tub to tilt back so no splash over occurs.. talked to kitchen manger will take care of it..

Installed listed parts cycled unit through test and no leaks found unit checks ok

Installed listed parts cycled unit through test and harvest and fill chks ok

Installed UI. No power to unit. Verified power from outlet. Will order main control and harness ; ordrng 1 W11672041 (Main control) and 1 W11590537 (Wiring harness)

"Installed drain pump, ran test cycle. Checked ok."

Verified power to heater. Verified heater was working. Informed customer to use correct detergent.

Test cycled ice maker. Found water dripping from under ice maker. New ice maker (WPW10277449)needed. Quoted customer 507.78 to complete repairs. Customer did not wish to proceed with repairs at this time. Collected 150 for service call.

Found unit not responding when attempting to put in diagnostics. Will need main display and control ; ordrng 1 W11227002 (Control panel) and 1 W11129649 (Main control)

Found units light bulb not coming on when using button. Installed new light bulb and control from pre ID. Cycled units light. Light working properly. Heating properly. All functions pass.

Installed parts unit back left and right burners still not operating. Checked wiring wiring appears ok. No obvious breaks or cuts. Unit possibly has broken wire somewhere I cannot see. Will order parts for repair.; ordrng 1 WPW10110491 (Spark module) and 1 W11701337 (Switch harness) and 1 W11457167 (Main harness)

Found plastic piece of trim cracked on side causing trim to fall off constantly. Will order trim for repair. ; ordrng 1 W11598202 (Trim vent)

Found unit when using any cycle will not continue with cycle and will cut off after 5-10 minutes and go into cool down. Moisture sensor bars appear operating normally but unit cutting off with wet fabrics in it. Will order control for repair.; ordrng 1 W11733951 (Control) and 1 WPW10298258 (Sensor harness)

Found unit not operating ice maker. Units ice maker will not rotate completely and makes loud grinding clicking noise. Replace ice maker from pre ID. Cycled ice maker with test button. Ice maker rotated and filled with water properly. All functions pass.

"Found unit with multiple issues. Found valve making loud buzzing noise when in use. Found unit not wanting to spin out clothes actuator not activating to shift into spin. Will order valve,control,actuator and Splutch for repair. ; ordrng 1 W10721967 (Splutch) and 1 W11481722 (Actuator) and 1 W11513246 (Control) and 1 W11513255 (Valve)"

3 degrees in fc. Found not making alot of ice.. replaced ice maker again.. customer will call back of still having trouble..

Replaced.Control and Valve. No water still.. tested line no water coming from supply.. notified customer of situation and needs a plumber..

Replaced control and ui. Powered up ok. Tested unit working ok.

Ran diagnostics found harness worn l14; ordrng 1 W11643701 (Lower harness) and 1 W11626074 (Acu) and 1 W11026785 (Motor)

Installed new drip pan and harness unit ck ok

Installed new drain pump cycled unit ck ok

Found sump pump and motor clogged and heater broken. Found heater not working. Will order both. ; ordrng 1 W10518394 (Heater) and 1 W11613479 (Sump pump and motor)

Installed parts. Cycled units burners. All burners working and igniting every time. All functions pass.

Could not remove washplate. Will need washplate. ; ordrng 1 W11550891 (Washplate)

Installed listed parts cycled unit through test and all functions are working properly

"Still need heater, ordering, j13; ordrng 1 W10706850 (Heater)"

Mr cancelled said noise stopped wont be able to find source

"Unit is worn out, unit wont start, found 3 codes Cntrl failure, basket speed failure, and motor failure, Basket broken , and dripping water, unable to seperate tub and basket, motor and gearbox stripped out leaking oil, tub ring broken cx20; ordrng 1 W11101101 (Cntrl) and 1 W10721967 (Splutch) and 1 W10866249 (Capacitor) and 1 W10623547 (Motor) and 1 W10006384 (Belt) and 1 W10815026 (Actuator) and 1 W10870910 (Gearcase) and 1 W10821956 (Damper) and 1 W10736239 (Harness) and 1 W10238320 (Tub) and 1 W10554251 (Basket) and 1 3951632 (Agitator) and 1 W10531239 (Ring)"

Ohm broil element tested unit would work then drop out. Bad relay l14; ordrng 1 W11696067 (Control) and 1 3196548 (Thermal fuse) and 1 W10586204 (Probe)

Found bad valve f12; ordrng 1 W10408179 (Valve) and 1 F12 (Labor)

Unit is a non repairable microwave. Unit has extreme burning smell. Customer has 5 year extended warranty through dealer (Jeff lynch ). Customer to contact dealer

Found control and truck ad shorted j13; ordrng 1 W10894098 (Control)

"Customer states unit doesnt heat to temp. Customer states previous wall unit had exact same symptoms. Customer states after putting frozen dinners in cavity they arent completely cooked after one hour. Customer has turned calibration to plus 10 and now have it at plus 20. Unit has no stored faults . Preheated both cavitys with timer set and customer calibration settings. Used temp probe with weighed thermocouple. Both bake and broil activate in each cavity along with fans . Unit reached target temp in upper snd lower oven in 14 mins . Customer states temps Should be higher at temperature since unit is set at plus 20. No known service pointers .after set pointer was reached unit was turned to 500. Unit reached 500 and cycled off . Called tech line and spoke with Austin. Austin advised temperature swing can vary and that average temp by plus or minus calibration will affect average temperature and not direct temperature. Austin advised no faults no failure, unit works as designed. File number for call is 7739833769. New authorization is k1c5bd1nl2"

Unit has open element . Gave customer a blue book estimate for repair at $615.70. Installed new element. Unit check is ok

Error f5e2. Lock fail.. Leveled legs tested not knocking round.. tested locking ok. Spinning ok..

Unit has worn cam . Gave customer a bluebook estimate for repair at $366.60. Customer denied repair

Found filter head leaking l14; ordrng 1 W11346623 (Filter head) and 1 L14 (Labor)

Found filter houseing Installed new filter houseing cycled dispenser several times to ck operation unit ck ok

"Temps off and display, ordering, j13; ordrng 1 W11346074 (Probe) and 1 W11304123 (Console)"

"Frez door to low installed 2 shims 489467 from truck stock, door seal now chks ok"

Installed listed parts cycled unit through test and all functions are working properly

"Took quick pics, found unit haws frosted over in ff evap, and found frost built up in freezer as well as wet condensation all over the ceiling of the fz. Found fz door gasket ripped and magnet is falling out of the rubber, also found pantry drawer control housing full of water and the board is corroded. Found there to be a defrost issue in ff evap and the thermistor read out is incorrect on ui. Would need fz door gasket, pantry control, user interface and ff fan harness. Gave customer est of $1,542.17 had office run cc for $150 TC and email receipt"

Found display segmented and buttons not responding properly. Found some error codes but cannot make them out due to segmented display. New console (W11591400) and control (W11680389) needed. ; ordrng 1 W11591400 (Console) and 1 W11680389 (Control) and 1 L14 (Job code)

"Installed new pump and motor assembly. Tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Installed new rotor and slider. Calibrated and tested unit observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Found unit not reading correct temperature, will need thermostat. ; ordrng 1 W11573758 (Thermostat)"

Found unit making multiple noises. Found diffuser making rubbing noise when opening or closing. Tried adjusting units diffuser. Still makes rubbing noise. Will order diffuser for repair. Customer also concerned with noise coming from compressor. Called techline went over checks with techline. Techline and I agreed that it does buzz at higher speeds of the compressor but is quiet towards the lower and middle speeds and does not appear necessary to risk other problems with repair since unit is cooling properly. Told customer to give us a call if compressor noise gets worse and we can take further action for compressor.SR#7739809993; ordrng 1 W11236851 (Diffuser)

Tub is cracked ; ordrng 1 W11219115 (Tub)

Found unit temps warm. Checked frost pattern in evaporator and found ice ball at top and only frost on lower part of evaporator (quick pic). Sealed system repairs needed. Evaporator (W11546692) coupler(W11504449) coupler (W11506619) Compressor (W11580057) coupler (W11504415) coupler (W11504431) coupler (W11506619); ordrng 1 W11546692 (Evaporator) and 1 W11504449 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 R600a (R600a) and 1 X20 (Job code) and 1 Sealedsystemtech (Sealed system tech)

Installed parts ran diagnostics cycle. Unit checks ok

Installed listed parts cycled unit through test and all functions are working properly

"Gave customer estimate for new lid, 689.00. Customer doesnt want to proceed with repairs"

"Found no saved error codes. Tested unit in diagnostic and found unit completing without issues. Heater is working and checks out ok. Customer not using rinse aid. Explained to customer of the importance of using rinse aid and leaving door open after cycle is complete to allow excess moisture to leave unit. At this time, unit is functioning as designed all operations ok with no leaks detected."

"Thermal open, installed thermal sent preid, also white wire taped off, reattached power cord properly, unit chks ok"

Found unit not functioning properly. Will go into cycle but will not engage heater. Checked resistance in heating element. Will need main control. ; ordrng 1 W11672225 (Main control)

"Installed main control, ran test cycle. Checks ok."

Installed gas line and Regulator. Ensured no leaks were detected. Preheated oven to 350 degrees Fahrenheit. Checks ok.

Found long draining. Will need drain pump and main control. As well as pressure sensor. ; ordrng 1 W11458345 (Drain pump) and 1 W11316246 (Pressure switch) and 1 W11535124 (Console) and 1 ACU

"Installed light module, all functions pass"

Installed new evaporator installed r600 powered unit ck ok

Replaced wire harness to door lock tested working ok.. locking ok..

"Installed parts. Cycled unit through diagnostics cycle and quick wash. All components working. Unit filled with water, agitated, drained and spun. All functions pass."

Ran diagnostics found imk wont find home; ordrng 1 W10873791 (Imk)