"Found water at bottom of unit. Leveled unit, ran test cycle. Ordering bottom seal and float. ; ordrng 1 W11664713 (Seal) and 1 W11545764 (Float)"

Unit would not respond to commands given. Ordering main control. ; ordrng 1 W11680401 (Ui) and 1 W11627517 (Main control)

Found unit not responding to controls given. Ordering main control. ; ordrng 1 W11627413 (Main control) and 1 W11675701 (Ui)

Replaced main control and UI ran test cycle. Checks o.k

Replaced timer. Ran test cycle. Checks. Ok

Replaced ice maker. Cycled unit. All functions pass

Found ff door gaskets worn j13; ordrng 2 W10830274 (Door gasket)s and 1 J13 (Labor)

"Installed listed parts pulled 30 inches of vaccum , vaccum is holding, charged unit 1.7 oz lowside running at 5 inches of vaccum refrigerant is flowing to evaperator, good frost pattern on evaperator, temps coming down rapidly, unit chks ok"

"Took quick pics down unit would randomly shut off and show a power failure. Found the pantry board working properly with 12 DC volts to board. Took freezer compartment apart and found evaporator in evaporator cover covered in ice. Checked thermistor read out on the P5 connector on the main high-voltage board in the back found freezer compartment, showing around 9K homes in the refrigerator compartment showing approximately 4K ohms which is out of range checked power to thermistor from board found 1.5 DC volts which is in range. Cleared all ice from freezer evaporator and noticed that there was also a build up on the ff evap too. Defrosted both compartments went to test six and checked heater to freezer compartment evaporator found that it does come on and has 120 V to it. Also went to test 56 and there are no stored error codes for the icemaker went to test 57 and cycled icemaker. Icemaker went through complete harvest cycle and passed test. Found there is a DC drop out from the fan motor harnesses in both compartments. Its very odd that both compartments have frost on them will need stealth you are. I am both compartment evaporator, harnesses for repair. Gave customer est of $1,063.73 customer agreed and paid half $531.86 today and will owe $531.87 on completion. Did let customer know labor is covered for 30 days and parts are covered for one year from installation date. Emailed receipt. ; ordrng 1 Q16 (Job code) and 1 W11087438 (Evap motor) and 1 W11249952 (Evap motor) and 1 W11330971 (Ui)"

"Took quick pics, found unit not defrosting properly. Checked power to bimetal. 120v to bi metal. Found hi metal showing 55kohms when cold or hot need fz harness for repair. Rescheduled for 7/19 PM; ordrng 1 W11566475 (Fz harness) and 1 J13 (Job code)"

Opened system and pulled vac to clear system removed compressor and dryer filter installed new compressor and dryer filter pulled vac installed 52 gr r600 unit started pulling down in temp unit ck ok; O-emld tckt

"New panel is damaged. Customer refused damaged panel. Ordeing for repair ; ordrng 1 Anytech and 1 Anytech, rqstng P&A on 1 Anytech, ordrng 1 WPW10162245 (Panel)"

Customer states several companies have been out under home warranty and techs told customer this failure was under manufacturer defect. Service pointer W11329116 states this unit is out of serial range there for this unit is not under manufacturer defect . Freeser is at 3 degrees. Test 57 reveals freezer fan is shorted. Unit needs evaporator cover.gave customer a bluebook estimate for repair at $1314.14. This isnt a manufacture defect. This is a natural failure . Customer to talk to home warranty . Customer to pay $150.00 today

Found unit not making ice. Removed cover to ice maker. Found ice blocking arm from dropping and tray from rotating properly. Removed ice. Cycled through harvest and ice maker fill tests in diagnostics. Tests operated normally. All functions pass.

"Installed all parts. Cycled unit through diagnostics cycle and quick wash. All components working. Unit fills, agitates, drains and spins. all functions pass."

"Installed gear case, actuator, and Splutch. Cycled unit through diagnostic cycle. Unit still doing same thing agitating but not spinning. Called techline. Techline said that because of age of unit and other parts replaced units hub of inner basket is most likely worn down and causing it to not grab onto tub to spin. SR#7739485421; ordrng 1 W10752719 (Inner basket)"

Found units refrigerator section items frozen even when cooling is on lowest settings. Found damper not closing in diagnostics. Replaced damper. Cycled damper in diagnostics. Damper opening and closing properly. All functions pass.

Unit not cycling through wash. Found unit has f4e3 error code for wash motor. Unit not cycling when trying to activate wash. Will order wash motor for repair.; ordrng 1 W11613479 (Pump and motor)

Installed interlock switches. Cycled units power units turntable no longer running endlessly. All functions pass.

Found unit leaking water slightly. Found screws loose in door causing door to not seal properly all the way. Re aligned door and tightened all screws. Cycled unit through quick wash. No leaks found. Customer also stated problem with oversuds gave customer samples for soap and rinse aid to try. All functions pass.

Replace parts tested working ok..

Replaced wire harness. Re calibrated.. tested auto cycle mode ok.. tested cycle working ok

Unit has leak from sump assembly. Gave customer a bluebook estimate for repair at $657.81. Installed new sump. Unit check is ok . No leaks

"Customer daughter says unit freezes food in fresh food section. Temps set at 40 in fresh food section. Upper shelf checks at 38, middle shelf at 36 and lower shelf at 36. Test 1@2 pass. Air damper doesnt close in step 3. Vents blocked off by liquid bottles . Gave customer a bluebook estimate for air damper at $616.97. Installed new damper. Unit check is ok"

"Installed console sent to customer from whirlpool, unit chks ok"

Unit hasnt made ice . Customer cleaned unit since last visit . Last visit unit had restricted water valve. . This visit heat is coming off front of unit and made very little ice. Cleaning light didnt turn off on display. Power cycled unit. Verified condenser fan running by uninstalling unit and removing rear cover . Called tech line and spoke with Robert. Unit made full slab while on the phone with tech line. Robert advised cleaning lighting is timed and the only way to turn cleaning light off is for unit to run fully clean cycle . If light doesnt go off there is control failure . Advised customer to turn unit off to allow unit to cool down due to condenser fan not running. Flip breaker . Run cleaning cycle and pier unit back on. Unit should be back to normal . File number for call is 7739480386

Installed new parts. Unit check is ok . Called trade care and spoke with Terrell. Terrell gave extra labor authorization. W1bp9h1nl2.

Customer states unit has never worked since purchase . Customer states unit is 4 days old. Customer moved unit into garage . Doors heavily damaged. Lights flicker when plugged in. Removed control . All connections are tight . Outlet checks ok. Removed rear cover . Noticed rear cover not mounted correctly before removing . molex plug is hanging half way out of female connector . Removed plug and attempted to reseat plug but cant get plug to re seat . Called tech line and spoke with Adrian . Sent pictures to Adrian . Customer now provides proof of purchase. Sent proof of purchase to Adrian and uploaded picture of proof of purchase to quick pics. Adrian states since unit was bought from scratch and dent unit must be sold in working order by dealer . Dealer is responsible for exchange or refund and not manufacture. Unit is unrepairable. Unit is manufactured date of 2024 . File number for call is 7739477754

Installed listed parts cycled unit through test and all functions are working properly

Replaced panel. Programmed tested working ok

Found unit dead not doing anything. Checked incoming power. Incoming power good. Removed outer door panel. Checked connections at control. Found incoming power connection not seated fully into port. Re seated connection. Cycled units power and ran through quick wash cycle. All components working. All functions pass.

"Took quick pics, and temps of the RC it was 39 and Fz was 11. Next I put unit into diagnostics found the FC max temp 75 and min temp at -11. Called techline and spoke with Bruce. He went through job history and parts already replaced. He had me check fz compartment thermistor and I told him it was at 6 ohms and he said thats a little high. Let it sit in an ice bath then check again. If thermistor is in range to replace both board in the door. Let thermistor sit in ice bath and it settled at 7.89 ohms which is in range, need controls for repair. Prescheduled for 7/19 AM ; ordrng 1 W11099342 (Ui inner door) and 1 W11086558 (Ui front of door) and 1 S17 (Job code)"

Found fascia heater not engaging in diagnostics mode. Water is working. Checked temperature for fridge section. 37. Checked temperature for freezer. -2Ordering facia heater.; ordrng 1 W11637688 (Heater)

"Found unit making a grinding noise. Found cam with missing teeth, ordering cam kit and belt. ; ordrng 1 W10721967 (Cam kit) and 1 WPW10006384 (Belt)"

Installed shifter it now fully engages motor is open ; ordrng 1 W10890624 (Motor)

"7739477440 Derek Took quick pics, found unit showing no codes but customer states there were three days in a row last week, it would go from sensing to fill to sensing to fill to done and would never unlock the lid and no water ever ran into unit. Then she left it be for a few days and tried it again and it has worked normally. Her husband had cleaned the sediment out of the filter but there was no long fill code stored this time. Ran unit through diagnostics cycle and all functions check ok today. Called techline spoke with Derek and he said its possible its in the board bc the board wont tell on itself if its having programming issues. He said since I cant duplicate issue today, it would be even harder to tell. This is an intermittent problem and the customer is concerned it will come back so I am going to replace control and lower harness. ; ordrng 1 W11643701 (Harness lower) and 1 W11626074 (Control) and 1 N15 (Job code)"

Unit doesnt power on. Power cycled unit . Unit powered on. Unit has no stored faults . Unit passes automatic test cycle . Heater pulls 7.4 amps as noted in pictures. During automatic test cycle control hums extremely loud briefly . Customer states unit began humming several months ago . Removed panel . Slight evidence of roach infestation. After removing panel unit died. Unit has 120 to control and 120 to ui. Un seated ui and re seated ui and unit came back on . Unit needs UI. Possibly control . Gave customer a bluebook estimate for ui at $928.45 . Customer denied repair

"Took quick pics, found unit had a long fill code, found not even a trickle of cold water coming through but hot is normal. Customer is on a well but there is no sediment through the screen. Put cold hose into tub and turned tap on, there is water and the pressure is good. Installed new valve, manually ran cold side and found water now comes through unit checks ok; used 1 W11038689 (Valve) from stock"

"Unit has broken wires in door causing glitching user interface . User interface flashes back out when in diagnostics . Door is unavailable. Called AIG and spoke with Miguel . Unit is unrepairable. File number for cal, is 7739444041"

Found fill tube heater open ; ordrng 1 W11087201 (Fill tube heater) and 1 W11637688 (Facia) and 2 W11163764 (Handle)s

Found no power coming to machine. Found relay and main control non responsive. Quoted customer bluebook $828. Customer declined. ; ordrng 1 WPW10286791 (Main control) and 1 L14jobcode (L14 job code) and 1 WP9752759 (Relay)

Checked outlet. Outlet is working properly. Getting no power from unit. Checked resistance in power cable. Sufficient resistance found. Ordering main control. ; ordrng 1 W11607637 (Main control) and 1 W10850133 (Power cord)

Installed lid lock. Unit adds water and agitates but will not but will not start cycle. Customer would like unit replaced Ordering main control ; ordrng 1 W11498797 (Main control)

Found units ice maker locked up not making ice. Checked functions with test mode button. Ice maker would not operate. Replaced ice maker. Cycled with test button. Ice maker cycled and filled with water. All functions pass.

Found unit with no ice. Called MA found units water valve not allowing water into machine also found slab of ice making a donut type of formation on evaporator plate. Unit will need water valve and refrigeration parts for repair. Gave customer estimate of 2387.36 customer declined estimate. Said they will use that money to buy a new one since this one had a major failure. Collected trip charge of 150.00. Job complete.

Installed all parts. Cycled unit through bedding wash with towels. Unit fills with appropriate amount of water. And cycles all components properly. All functions pass.

Removed old compressor installed new compressor and dryer filter pulled vacuum installed 64 ounces of our 600 cycled unit on unit ran for about 10 minutes and then locked up ordering a new compressor kit; ordrng 1 W11580057 (Compressor kit) and 1 Vx4 (Service valve)

Installed parts unit checks ok

"Cycled unit through test 2 times and no leaks found , also cycled manual test for valves and drain pump, no leaks found unit chks ok"

"Pump broken, installed pump sent preid, cycled unit through test and no leaks found unit checks ok"

"Coupling stripped on shaft no way to seperate, ordering, j13; ordrng 1 W11307589 (Bracket) and 1 W10169511 (Coupling)"

"House # is 30. Gate code 3140, Compressor noisey 2.8 amps , volts and polarity good, ordering, w19; ordrng 1 W10805035 (Drier) and 1 W11504433 (Nr) and 1 W11504447 (Nr) and 1 W11566984 (Compressor) and 1 W19 (W19)"

"Temps on arrival 38 , customer states unit runs runs for approximately 30 minutes cools then shuts off for approximately an hour gets warm inside then repeats that constantly, unit running on arrival temp 38, waited with mrs , after approximately 25 minutes unit shut off compressor and fans off , only lights on , unit wont come back on, left door open 10 minutes, wont come back on , have replaced. Both thermistors. and cntrl 2 times, chked connections , found blue wire at cabinet thermistor to 12 pin connector at cntrl blue wire is open no continuety, t line. Chris, chked blue and gray wires from 12 pin connector to. 4 pin connector at cntrl they are open, not repairable, 7739476379"

Found unit with f0e9 and f0e5 error codes for off balance loads. Found suspension rods weak causing excess shaker and knocking into frame of washer. Replaced suspension rods. Cycled unit through quick wash. All components working. Unit operating normally. All functions pass.

Terminal block melted due to loose connection at block. Replaced and repaired wires tested working ok

"Replaced ui, ran test cycle. Checks o.k"

5-8 degrees in fc.. e5 error code.. test 57 Im harvesting ok filling ok. Evap freezing up in corner.. ordering compressor is covered under warranty.. customer paying trip charge and evap fan. Labor covered with parts for sealed system.. 150tc 91.64 for evap fan. Paid ca $150. Owe 91.64..; ordrng 1 W11578030 (Evap fan) and 1 W11574734 (Compressor) and 1 W11598434 (Evap) and 1 R600a (R600a) and 1 w11506635 (Access port) and 1 wpw10143759 (Drier) and 1 Jobcodex20 (Job code x20) and 1 SendBillywithfc (Send Billy with fc)

Found unit not circulating water. Found unit with f10e2 error code and f7e1 error code for pump and motor. Replaced pump and motor. Cycled unit through diagnostics cycle. All components working. No leaks. All functions pass.

Found unit dead not doing anything. Checked incoming power and all connections. All checks good. Noticed that user interface starts getting very hot after being on for some time but no visuals on screen appear or functions able to be activated. Will order new control and user interface.; ordrng 1 W11621183 (Control) and 1 W11478519 (User interface)

Customer states upper oven wont rise past 230 degrees via user interface. No stored faults . Voltage is good at terminal block . Upper oven cavity only has 1 element . Element reads 16 ohms. Thermal fuse below element checks at 0.8 ohms. Both check in spec. Preheated oven to 350. Inserted probe . Unit reached 350 via probe and UI. After set point reached turned set point to 450. Unit climbed 450 via UI and probe. Unit working perfectly ok. All checks made with customer present. Advised customer if unit fails again control would be at fault for failure. Gave customer a bluebook estimate for repair at $940.13. Unit working as designed at this time

Installed parts unit checks ok

Installed outer tub and pump. Cycled unit through wash. No leaking found. All components activating properly. All functions pass.

Replaced sump tested working ok.. no leaks

Unit has oil from gear case and broken suspension from wash basket failure ordeing for repair ; ordrng 1 W11172199 (Washbasket) and 1 W11217817 (Suspension) and 1 W11454372 (Gearcase) and 1 J13

Found unit getting hot but not drying clothes. Checked behind panel found clog in housing of blower causing unit to not have good airflow. Removed clog from housing of blower wheel. Made sure units venting in back was not clogged or kinked. Cycled unit through 10 minutes timed dry. Has good temperature of 130-170 cycling properly. All functions pass.

Found mold in front bellow. Replaced below. Ran test cycle. Checks o.k. Customer approved repair of $463; ordrng 1 J13jobcode (J 13 job code)

Installed shield. All functions pass.

Found no resistance in left front burner. Found glass stress cracked; ordrng 1 W11156895 (Cooktop) and 1 W11517959 (Left front element)

Found fresh food warm. Inspected and found ice building up in fresh food evaporator. Found a service pointer regarding this issue. Also found ice maker error code E5 (timed ice). Ice maker fan pulsing. Inspected and found moisture In pantry ui housing. Following service pointer I found Drip pan (W11457241) ice maker fan (W10846539) evap cover (W11256332) evap fan (W11087438) support (WPW10389152) and pantry ui (WPW10769076) needed. ; ordrng 1 W11457241 (Drip pan) and 1 W10846539 (Ice maker fan) and 1 W11256332 (Evap cover) and 1 W11087438 (Evap fan) and 1 WPW10389152 (Support) and 1 WPW10769076 (Pantry ui) and 1 U18 (Job code)

Installed listed parts cycled unit through test and all functions are working properly

"Installed listed parts cycled unit through test and new motor is clicking, ordering, j13; ordrng 1 W10396029 (Motor)"

"Found clutch, serv bull, installed w10721967 from truck stock cycled unit through test and unit checks ok, also advised customer to use quick wash, unit checks ok"

Found right hand fresh food door gasket torn. New gasket (W10830046) needed.; ordrng 1 W10830046 (Gasket) and 1 J13 (Job code)

Replaced control board..tested microwave working heating properly.. didnt need other parts.

Ran diagnostics found bad compressor advised customer of cost and are not going to repair unit

Ran a test cycle and found when engaged the shaft will deflect downward and slip at spluch causing wear will order new gear case ; ordrng 1 W10721967 (Spluch) and 1 W10870912 (Geargase) and 1 N15 (Labor)

Found water spilling over the water fall adjuster water fall to its proper position cycled ink several times unit ck ok

Installed new console cycled unit ck ok

Installed new door glass and screws and clips unit ck ok

Installed parts unit checks ok K1BOQT0NL2

"Took quick pics, found unit not getting rid of lint properly and now not heating. Customer states they have run several loads and there is barely any lint, turned unit on and took filter out, held a dryer sheet over the filter slot and it didnt move, took the hose connected to hard tube from exhaust and found now a bunch of lint flew out and the dryer sheet sucks in. Checked hose and found some lint but not a lot. Put hose back on and ran dryer sheet vent test again and same result, it doesnt suck in At all I had customer take me to outside of the house where flap is, and found there is a solid sheet of lint across cage, took cage off of wall and cleaned screen and channel to screen. Put flap back on wall. Went back inside and hooked hose back up, now the dryer sheet sucks into the vent like it should showing we have good air flow. Unit wont heat in any cycle. Found the heater is closed showing 9.7 ohms but exhaust thermostat is open. Installed new. Unit checks ok; used 1 WP3387134 (Tstat) from stock"

Installed new shaft drive for ink cycled dispenser unit ck ok

"Found timer sticking when put on more dry and , very dry. Ordering timer. ; ordrng 1 WPW10185982 (Timer)"

Replaced element tested working ok

Unit heating up. Not holding temps.. replaced bake element Calibrated unit.. running ok Complaint on dual element not heating right on medium selection.. ; ordrng 1 W11517959 (Duel element) and 1 WPW10434452 (Switch lf) and 1 Jobcodel14 (Job code l14)

Power cord loose on terminal block causing to over heat and burn wires and block.. need to replace harness and block. Part W11432194. called safety said not to repair unit.. ; saved tckt

Ice bin came with broken door need to re order. Replaced line and installed pressure reducer.. working ok..; ordrng 1 WPW10558423 (Ice container)

"Replaced gearcase, slider, ui, washplate, rotor, and motor stator. Ran test cycle. Checks o.k"

Found bleeding valve and open heater . Replaced from stock . Unit check is ok

"On arrival found unit severely unlevel , customer is very elderly and cannot level it, , she asked delivery to level unit but she said they did not , she has not used the unit much she just got out of the hospital, Found no codes in test, volts and polarity good, motor humms but wont turn, cntrl is noisey also, harness broken and burnt, motor ohms are suspect, testing slider and it wont switch, ordering, j13; ordrng 1 W10006482 (Motor) and 1 W10905022 (Clutch) and 1 W10905025 (Slider) and 1 W11130936 (Harness) and 1 W11675186 (Cntrl)"

"Found gearcase leaking clutch and belt broken, bolt is rusted and wont separate from gearcase, no way to replace gearcase, customer is purchasing a new washer , 150.00"

Installed new parts. Unit check is ok . No leaks

Unit has e5 fault l freezer is at 3 degrees. Unit has bad control . Installed new control . Unit check is ok ; used 1 WPW10675033 (Contrl) from stock

"Sensor code, found sensor connector slightly unplugged, plugged connector in tight now getting a good reading, cycled unit through calibration test, unit chks ok"

"Customer states dishes arent getting cleaned as much as they used to. Checked for fault codes, non found. Checked for kinks in hoses non found Correct Detergent use is important120 degrees temp Butch from techline said detergent and water temperature are the main ingredients in proper operation. SR: 7739465075Educated customer on how to use detergent and setting correct temperature.Customer would like unit replaced"

"Test cycled ice maker and found it stopping halfway through the cycle. Inspected and found ice maker itself damaged but also wires at freezer door hinge broken. New Freezer door (LW10728959)and ice maker (W10873791) needed. Quoted customer 2030.68 to complete repairs. Customer did not wish to proceed with repairs at this time. Collected 150 for service call. Did not move unit, no leaks detected."

"Installed parts. Cycled unit through diagnostics cycle. All components working. Unit fills, recirculates, heats and drains water. No leaks anywhere. All functions pass."

Suspension very springy with load of clothes in.. replacing suspension ; ordrng 1 W11130362 (Suspension) and 1 Jobcodel14 (Job code l14)

Installed new parts. Unit check is ok

Upon return of repair found unit had ice ball on inlet for refrigerant on evaporator. Thawed out ice ball. Cycled unit without back panel to look at frost pattern. Unit had very weak frost pattern and only covering very top of coil. Called MA and he said that looks like its low on refrigerant and probably has leak. Informed customer of problem. Customer decided to not continue with repair on defrost parts considering unit most likely has leak. Previous visit collected trip charge of 150.00 told customer they did not owe anything more since no parts were installed. Customer understands and said they will be going to buy a new one since more issues were found with unit and the cost would be too great to consider repair.