Replaced control board.. tested baking and broil.. heating ok. Functions good

Replaced timer.. not heating on timed dry.. heating ok on normal automatic dry. Sr7740231015. Heat doesn't come on for 20 min in timed dry it is for light garments. Unit operating as intended

Removed old compressor an evap installed new evap compressor and filter installed r600 cycled unit on is pulling down in temp ck ok

Found some buttons on user interface not responding at times. Found no saved error codes and all connections ok. Console (W11583883) control (W11733951) harness (W11459337) name plate (W11223753); ordrng 1 W11583883 (Console) and 1 W11733951 (Control) and 1 W11459337 (Harness) and 1 W11223753 (Name plate) and 1 S17 (Job code)

Found moisture sensors not passing in diagnostics and found lent screen housing not installed correctly. Inspected and found moisture sensor unplugged and a couple screws missing from screen housing. Inspected all parts and found nothing damaged. Installed new screws and connected moisture sensor. Tested and found all operations ok at this time.

"Installed new ice maker and tested, observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

"Installed main control and dispenser. Tested unit in diagnostics and found all operations ok at this time, with no leaks detected. Did not move unit."

"Found f7e1 (tachometer missing) f7e6 (motor circuit open). Tested unit and when it began spin cycle, it cancelled diagnostics and gave motor error code again. Inspected and found wire harness damaged. Also tested motor and found one of the windings out of range. Main control (W11626074) shifter (W11481722) Lower harness (W11643701) motor (W11026785) and clip (W11755726) needed. ; ordrng 1 W11026785 (Motor) and 1 W11643701 (Lower harness) and 1 W11481722 (Shifter) and 1 W11626074 (Control) and 1 W11755726 (Clip) and 1 L14 (Job code)"

Found temps ok in unit when I arrived. Found no ice maker error codes. Test cycled ice maker and found it completing cycle and filling properly. Contacted tech support and spoke to Andrew. I informed him of all previous work done on unit. He said no more repairs are can be done for issue at this time. Unit is non repairable. Informed customer of situation and recommended they contact customer service if they have any questions. Sr number (7739761277)

"Unit unplugged when I arrived. Plugged unit in and found compressor attempting to start then shutting off. Inspected compressor compartment and found evidence roaches all over compressor compartment, damaging main control and possibly all other components in compressor compartment. At least Control (W11035836) start device (W11561262) and capacitor (WPW10662129) will be needed. Contacted partner team and spoke to Tianna. She documented and said that we cannot work on unit until the bug problem is resolved. Informed customer and informed them that if they have any questions they can call whirlpool customer service, customer understood. File number (7740121633)"

Installed new parts. Unit running makes loud screaming noise from drive train. Replaced parts from stock. Unit check is ok . New labor authorization is m1cm7y0nl1.5; used 1 W11449840 (Gearcase) from stock

Unit is brand new out the box. Compressor will not come on. Inverter light will not coming on. No loose connections. Builder states he has 14 day return policy with his vendor/dealer and will take unit back

"Unit has worn cam gears and loose shifter. Slight oil from capacitor. Replaced parts. Unit check is ok; used 1 W10913953 (Shifter), and 1 W10721967 (Cam) from stock"

Customer states unit will not finish cycle after power outage . standing water in unit upon arrival . Drained water. Unit completely drained. Unit has 4-3 and 7-1 faults . Ran service cycle and calibrated . Unit performs as designed. Ran normal cycle and unit completed as designed by via phone with customer confirming. Unit check is ok

checked washer through normal cycle found washer making noise in wash cycle found penny under wash plate removes also checked stuts splutch and belt all funtions normal

Unit has defective ui. Replaced ui. Unit check is ok ; used 1 W11622490 (Console) from stock

found dishwasher filling and draining but was motor never running. has power to wash motor replaced part now all functions normal

Received tub damaged ; ordrng 1 W11219115 (Outter tub)

INSTALLED NEW DRUM AND REPAIR KIT NOW DRYER RUNNING AT NORMAL SOUND LEVELS

INSTALLED NEW AUGER MOTOR NOW DISPENSING ICE NORMALLY

Installed cooktop glass. Cycled all burners. All burners working. All functions pass.

"Found agitator and broken off, damaging the wash plate and agitator. Installed new wash plate and tested unit. All other functions ok. New Agitator (W11614636) needed. Did not move unit. ; ordrng 1 W11614636 (Agitator) and 1 J13 (Job code)"

Installed new parts. Preheated unit to 350. Unit check is ok . New labor authorization is j1cloc1npl2

Drain hose cracked at drain pump replaced hose tested no leaking detected.. running ok.looks like door is sealing ok..; used 1 8269144A (Drain hose) from stock

"Took quick pics, found unit showing no codes, customer is concerned the trim at the bottom is too hot after the oven has been running a while. I told customer the oven vents hot air through the bottom trim, I also showed customer in installation guide/manual on page 8 it does state in a note marked IMPORTANT; This oven has been designed in accordance with the requirements of UL and CSA International and complies with maximum allowable wood cabinet temperature of 194 degrees Fahrenheit or 90 degrees Celsius. Ran oven to 350 and checked temps of bottom trim piece and internal oven temp found unit preheated in about 16 minutes but my meter coupler was only at 270 degrees inside oven. Waited about 7 more minutes and internal temp is now at 350. Unit got to 387 degrees before starting the downward swing. When oven was at 387 degrees. Temp of trim piece was between 112-166 degrees. Raised bake temp to 425 to read temps on trim. Spoke with TJ @techline he states there is no temperature limit on the vent trim and the longer it runs the hotter it will be, all of that information is available in service pointer W11544031. Unit is functioning as designed techline file number 7740219577"

Found cord coming out of socket.. advised socket should be changed due to it not fitting in right.. right socket for cord but something wrong with the way it fits in. Pushed in zipped tied. Now getting 240v.

Unit needs maintenance kit. Replaced kit. Unit check is ok ; used 1 4392067 (Kit) from stock

Tech was assigned as a helper;

Installed heater and thermistor harness. Cycled power to unit. Unit starting to cool. Heater comes on in diagnostics. All functions appear operating and normal. Unit checks ok. Told customer to watch it for a few weeks before loading a bunch of groceries inside unit and give us a call if they have anymore trouble.

Found ice still clunking up. Found open wire at bottom of unit. Will need door; ordrng 1 2manjobcode (2 man job code) and 1 LW10918659 (Freezer door)

Installed main control. Ran test cycle. All functions pass.

Found pump staying on when unit is not in use. Attempted to out in diagnostics mode. Unit would not respond. Will need to start with main control. ; ordrng 1 W11603810 (Main control)

Installed all parts. Unit still having issues. Called techline. Techline advised to calibrate control. Calibrated control. Cycled unit through 2 quick washes. All components activating. All functions pass.SR#7740222634

Installed tub. Cycled unit through quick wash and diagnostics cycle. All components working. No leaks found. All functions pass.

Installed new control ran diagnostics and a test cycle ck dispenser after cycle it was empty

Installed new valve in fresh food compartment. Tested water dispenser and ice maker observing for leaks and proper functions and found water dripping from water reservoir connector at valve. Inlet valve (W11482025) valve (w11482383) reservoir (W11482382) 2 wire tie (W11390781) needed. ; ordrng 1 W11482025 (Inlet valve) and 1 w11482383 (Valve) and 1 W11482382 (Reservoir) and 2 W11390781 (Wire tie)s and 1 L14 (Job code)

"Installed all parts ordered. Ensured door is sealing properly. At this time, all operations ok."

Unit was running when I arrived and heard no unusual noises. Customer showed me recording of sound. Tested all fans and damper in diagnostics and all checked out ok. Tested compressor in high speed and heard it making a loud humming noise. Sealed system repairs needed. Compressor (W11736670) coupler (W11504415) coupler (W11504431)coupler (W11506619) evaporator (W11566897) coupler (W11504448) coupler (W11506620) r600a.; ordrng 1 W11736670 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11566897 (Evaporator) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 1 R600a (R600a) and 1 Sealedsystemtech (Sealed system tech) and 1 X20 (Job code)

Found multiple items in every location in fresh food section frozen. In diagnostics I found fresh food evap fan staying on. Contacted tech support and spoke to Johnathan. Informed him of situation and he recommended replacing Main control (W11664342) side door ui (W11574767) door front ui (W11574766). Evap cover (W11610999) also needed. Sr number (7740224374); ordrng 1 W11664342 (Main control) and 1 W11574767 (Side door ui) and 1 W11574766 (Front door ui) and 1 U18 (Job code)

Installed new freezer evaporator fan. Tested and found all operations ok at this time with no leaks detected.

"Took quick pics, found unit stuck in a safety loop. Let it complete that and put unit into diagnostics. Found unit showing 8-1 long fill ran both valves individually. Found both cold and hot are working and pressure looks good. Checked output from control and 120v to both. Found valve resistance to be 1.5k on cold which is over allowable resistance. Installed new valve unit checks ok; used 1 W11038689 (Valve) from stock"

Installed parts unit checks ok

"Took quick pics, found unit showing 7-1 code and will spin the agitator one direction until it errors out. Found capacitor leaking oil and replaced it. Unit doing same thing need acu and shifter for repair rescheduled for 11/4 Pm ; ordrng 1 W11567712 (Acu) and 1 W11481722 (Shifter) and 1 J13 (Job code) and 1 Joethisone (Parts in WH/OF), used 1 W11395618 (Capacitor) from stock"

"Took quick pics, found units bake cycle not operating. Found the units fan will run but after a minute it will just beep and shut off. Found bake and broil elements have good resistance, oven sensor is open. Installed new sensor. Unit checks ok ; used 1 12001656 (Sensor) from stock"

Installed new panel and got unit to come on and but as soon as the freezer fan came on it it gave an error and shut everything off. Need freezer fan for repair gave cust est for just fan of $148.42 rescheduling for 11/6 pm but will try to get there sooner if I can ; ordrng 1 W11671461 (Fan motor) and 1 Q16 (Job code)

INSTALLED TIMER AND KNOB PER SERVICE POINTER CHECKS OK

Found leaking from water spout. Took water line out of door reseated it.. stopped. Ordering parts in case it starts to leak again; ordrng 1 W11677733 (Water line) and 1 Jobcodel14 (Job code l14) and 1 Wp2314271 (Check valve)

Filled drained unit 4 times. Ran cycles found no leaks

Replaced listed parts tested working ok

Replaced listed parts.. tested cycles. Operating ok .. calibrated. Tested ok

Removed built up ice in water line. Installed ice maker. Cycled unit. Water still frozen in line. Will need water supply line. ; ordrng 1 Watersupplyline (Water supply line)

Found condensation on freezer door. Found gap at the center of door. Air escaping even when being pressed against. Will need freezer door. Cabinet slightly warped. ; ordrng 1 W11572312 (Freezer door) and 1 2manjobcode (2 man job code)

"Installed sump pump assembly, ran test cycle. All functions pass."

Unit has latch failure due to broken wire. Replaced latch and connector. Unit check is ok. New labor authorization is w1cly11nl1

Cusotmer states unit has had odor since power came on after 4 days with out power through hurricane Helen. Customer has put large amounts of baking soda odor remover through out unit in both cavitys . Temps are -1 in freezer and 38 in fresh food . No air filter option on this unit . Advised customer I cant change anything to do with interior odor . Called tech line and spoke with tracola. Tech line has no recommendations for interior odor for the repair side . file number for call is 7740223700. Called Saftey and spoke with Christian .sr 7740181210

Unit has heavy bug infestation. Noted what I could in pictures. Called trade care. Trade care prompt advised trade care lines are closed for training. Documented through service matters tech line documentation. MfrRef # 7739997651

"Took quick pics, found unit full of water and not draining. Found unit flashing 9-1 when I got here. Cleared water out annually. Found wires tied out of connector to drain Pump and the white harness cover on pump was dangling by wire. Corrected wiring harness and installed new connector. Ran diagnostic cycle. Unit checks ok"

"Took quick pics, found unit unplugged and lights not working. Plugged unit in and found unit was stuck in a safety loop, let unit turn until pump cut off. Tried to put in diagnostics and the lights went into diagnostics but it kept running the drain pump, found the drain pump showed good resistance but would run everytime you activate the valves. Found the valve resistance high and every time I run the cold valve it sputters and the drain pump kicks back on. Installed new valve and plugged unit in, the drain pump didnt come on. Ran through diagnostics cycle and unit completed and didnt turn drain pump on outside of when it should run. Ran quick wash until wash cycle with deep fill. Unit checks ok. ; used 1 W11038689 (Valve) from stock"

"Took quick pics, found unit beeping and flashing while running drain pump. Took kickplate off and removed float switch tray and found the tray to be full of water. And there is a green spot underneath where the valve is. Ran through diagnostics cycle and found no leaks. Pulled unit out to watch all sides, ran through a heavy wash and didnt find much took door off and all components look dry. Pushed unit back in and found my left hand was a bit wet. Found the incoming hose had a very small drip. Like one or two drops every few minutes and the brass connector is corroded and green, and sits right above the green spot in the tray. Found the washer in the inlet hose has a groove where it had been over tightened. Installed new hose washer and made sure everything was straight and not over tightened. No leaks to be found now. Unit checks ok; used 1 GSW300 (Washer) from stock"

"Found bottom door seal leaking, found top left slider wheel broken. $468.07Customer approved service. Partial payment collected first visit $234.35; ordrng 2 W10712395 (Adjuster)s and 1 W10909089 (Seal) and 1 J13jobcode (J13 job code)"

Found unit not completing cycle. Will need main control and drain pump. ; ordrng 1 W11627413 (Main control) and 1 W11399437 (Drain pump)

Basket arrived dented. Will need to order another one ; ordrng 1 W11178227 (Basket)

Attempted to put unit In diagnostic mode. Would not go. Customer was told unit would be condemned because last technician said there was a line open in the cabinet that was unable to be accessed. Will start with both controls. Customer states they have an extended warranty to cover repairs. ; ordrng 1 W10804160 (Control board) and 1 W11387384 (UI)

Found fridge door seal tearing. Will need door seals. ; ordrng 1 W10830276 (Seal)

"Took quick pics, found unit not stopping the spin by itself. Customer states the spin is also noisy. I ran unit in a drain and spin and it is making a weird chirping when ramping up and slowing down. I didnt have any issue with basket stopping on its own. But I did find it was struggling moving back and forth from agitate and spin, tipped unit up and found rotor screw in place and rotor attached. Took rotor off and found the slide magnet fell off. Installed new slide ran unit through an entire quick wash, unit fills, agitates and spins and shuts the cycle off on its own. Unit checks ok ; used 1 W10734521 (Slide) from stock"

"Took quick pics, found unit showing an 8-1 long fill code, ran the diagnostic test and found barely any cold water coming out. Installed new valve and found unit in a tray but the feet havent been raised at all, found a wear mark on the tray where the motor has been rubbing. Raised feet and ran a quick wash, motor now has adequate room underneath. Unit checks ok; used 1 W11210459 (Valve) from stock"

"Found f8e2 (dispenser system error) F5e2 (door lock error). Tested unit in diagnostics and found when unit is filling, dispenser motor is getting stuck and running loudly. Motor (WPW10352973) nozzle (WP8181712) lever (WPW10183517) cam (WP8183184) and nozzle (WP8183181) needed. Found Dispenser (W10351811) no longer available. Quoted customer 671.89 and that if we end up needing to replace whole dispenser, we will not be able to. Customer understands and does not wish to proceed with repairs at this time. Collected 150 for service call."

Found unit not functioning when trying to put into diagnostics mode. Will need main control ; ordrng 1 W11608056 (Control)

Found top spray arm not working. Put unit into diagnostic. No codes. Will need top spray arm. ; ordrng 1 W11613488 (Spray arm)

Found user interface not responding but is getting proper voltage. Acu (W11513246) and encoder (W11481116) needed. ; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Acu) and 1 J13 (Job code)

"Took quick pics, found unit showing 0-3 mechanical friction code. Ran through diagnostics. Found a squealing noise when unit spins. Found skip marks on cam where belt is slipping. Also found there to be oil on shifter and in top of cam. Will need gear case for complete repair. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 L14 (Job code), used 1 W11239857 (Belt) from stock"

"Took quick pics, found unit making a dripping noise from the refrigerator. The icemaker is dripping into dispenser. Found the imk fan not running. Installed new icebox fan. Unit checks ok; used 1 W10846539 (Fan) from stock"

"Found no saved error codes. Tested unit and found tub not agitating or spinning. Inspected and found belt had come out of position and wrapped around motor. Inspected motor and cam and gear case and found all components intact. Installed new Belt (W11239857) calibrated and tested unit and found all operations ok at this time, with no leaks detected. ; used 1 W11239857 (Belt TS) from stock"

Latch clicking then buzzes. Need new latch. Ordering board as per caution; ordrng 1 W11513248 (Latch) and 1 Jobcodej13 (Job code j13) and 1 W11627413 (Control)

Installed listed parts. Ice maker cycles ok. Heated and lubed seal. Crisper fits and installed. Paid $464.39

Replaced gear that was broke. Tested unit fully operational

Unit very warm. Compressor running not cooling. Also unit went down with storm replacing control as per caution; ordrng 1 W11547313 (Compressor) and 1 Sealsystemtech (Sealed system tech) and 1 w11506635 (Access port) and 1 W11109499 (Dryer) and 1 R600a (R600a) and 1 W11572047 (Evap) and 1 W11648345 (Control)

Replaced listed parts.. calibrated measure fill feature. Heated and lubed gasket. Moisture building up on door and middle. May have air leak in door.

Found evaporator frosted up put the unit in test test mode found the defrost bimetal open will need to order w1134745 evap motor with bimetal and wp12729123 heater; ordrng 1 W11334745 (Evap motor w-bimetal) and 1 Wp12729123 (Heater)

Center burner pops when flame is adjusted on hand valve. Unit is on propane. Called tech line and spoke with Steve . Stev advised gas pressure needs to be 4-6 inches of water columns for propane .customer to contact gas company . File number for call is 7740198298. New labor authorization is w1cl2z0nl2

Customer states unit has tore up all towels in the home. Customer states there is discoloration on wash basket. No damage on wash plate or basket causing snagging . Customer states she has contacted better business bureau over machine . Unit has no stored faults . Unit passes automatic test mode.called tech line and spoke with Anthony. Unit works as designed. File number for call is 7740199005

Unit has f6 faults and loose door switches. All controls are unavailable.

"Customer said produce and other items freeze in fresh food door and on lower shelves. Checked in diagnostics and found all functions checking out ok. Freezer fan working normal with no ice build up. Informed customer that there could be an issue with the main controls on thermistors but they are checking out ok at this time. Restricted airflow in fresh food section with permagum. Informed customer that if issue persists, the Control box (W1135381) and thermistor (WPW10384183) may be needed. Quoted customer 612.75 to replace. Also reviewed proper storing locations in unit for the best results. Customer understands. Collected 160."

"Unit unplugged when I arrived. Plugged unit in and drain pump came on. Let drain pump time out. Found F8e1 (long fill) and F7e7 (motor unable to reach target spin). Tested unit and found it completing cycle without issues except hot water and cold water are reversed. Corrected and recalibrated and tested again observing for leaks and proper functions. At this time, all operations ok with no leaks detected."

Customer states after power outage from hurricane Helene unit began tripping breaker . Unit could flip breaker every few days or every few hours. Customer has replaced gfci breaker and hasnt tripped in several days . Ran all fan and heater test. No tripping. No faults found at this time

Unit has h20 fault. Removed lower panel. Unit has rodent damage on insulation and has chewed through wires as noted in pictures with rodent droppings. Called third party team and spoke with Chelsea . Warranty void. File number for call is 7740160964

"Customer states unit has weak agitation strength at times. Unit has no stored faults. Unit passes auto test. Ran light agitation and heavy agitation. Both perform as designed. No trouble to slider. Rotor is tight. Customer describes light agitation as reference. Showed customer service pointer W11499341. Customer uses extra power and service pointer describes agitation strength referring to what compliant is . Ran quick wash cycle. Unit performs, as designed.Called tech line and spoke with Jeremy. Unit works as designed. File number or call is 7740204379"

"Tested unit and four it heating normally but had very poor airflow. Inspected and found vent line kinked. Corrected kink and tested and still found poor airflow. Checked vent on side of house and found vent duct not in line with vat hole on house. Adjusted the best I could and explained to customer that if vent duct is restricted in any way, they will experience poor dry performance. Customer understood. At this time, machine itself is functioning as designed."

"Customer said noise doesnt happen all the time and sounds like its coming from behind the unit. I tested unit in diagnostics and found all compressor components ok and functioning normal at this time. I did find freezer evaporator fan running loudly but informed customer that that is normal for this unit. Ice maker turned off when I arrived. Turned ice maker on and tested and found it completing test cycle with no leaks from fill tube. Turned ice maker back off. I recommended customer try to get a recording of noise if it happens again. At this time, all operations ok with no leaks detected."

"Took quick pics, customer states water pours from bottom when the imk fills. Pulled unit out and cycled imk. Found the bottom of the fill valve cracked and leaking. Installed new valve. Unit checks ok; used 1 WPW10279909 (Valve) from stock"

INSTALLED NEW PARTS REF CHECKS OK

Found heating element failing. Will need element. Quoted customer $646.26. Customer declined

Outter tub cracked; ordrng 1 W11219115 (Tub Outter)

"Took quick pics, found unit showing 8-0 upper fan speed error and the bottom oven wont heat at all. Customer left it on for an hour and it never went above 100 degrees. Pulled unit out and found the lower cavity tstat open. Installed new tstat. Found upper fan hall sensor showing OL between grey and green wires. But in the sensor it shows 6.09 ohms. Checked harness continuity and all wires check good. Found pin to grey wire was bent up and not going into harness correctly. Corrected pins and checked sensor through harness there is now resistance. Put everything back tote and put oven back into wall. Turned both ovens on to 350 and they both completed preheat in approximately 20 minutes. Unit checks ok; used 1 WP4449751 (Tstat) from stock"

"Took quick pics, found units fan rattling against back wall, found the blade intact and fan housing screwed in all the way. Installed new fan. Unit checks ok"

"Took quick pics, found unit doa. Plugged unit in, lights and such come on. But no display. Unplugged and took control panel down. Found a resistor in board had blown up and arched against control. Need new control for repair. Gave cust est of $562.11. Customer agreed and paid in full by card. Emailed receipt. Since unit is completely down I rescheduled cust for 10/29 PM; ordrng 1 W11524469 (Control) and 1 J13 (Job code) and 1 JoepartinWH (In WH)"

"Took quick pics, found unit wont start cycle, press start close door and then it starts blinking. Found latch showing open no matter what position its in. Installed new latch ran diagnostics cycle unit checks ok ; used 1 W11412299 (Latch) from stock"

"Found mullian had come out of place. Inspected and found no damage to components. Reinstalled mullian and tested. At this time, all operations ok with no leaks detected. Did not move unit. Collected 160."

Installed igniter. Oven didnt come on will need spark module ; ordrng 1 W11703692 (Spark module) and 1 W11680399 (Regulator)

"Installed new timer, knob and lent screen. Tested unit and found all operations ok at this time, with no gas leaks detected."