Authorized Service Inc. — Our Team
Kari
Office Manager
Kari keeps ASI running smoothly behind the scenes — coordinating appointments, supporting the service team, and making sure every customer interaction reflects the standards the Robbins family has built over 50 years. If you’ve called or scheduled online, chances are Kari helped make it happen.
Factory-Trained · Background-Checked
About Kari
Manages scheduling and day-to-day operations
First point of contact for many customers calling in
Ensures the team runs on time and customers stay informed
Part of the ASI family that has served the Upstate since 1974
Verified Customer Reviews & Recent Jobs
Kari’s Recent Work & Customer Feedback
Kari
ASI Authorized Service Inc Rated 5.0 out of 5 stars based on 348 customer reviews
We serviced a
MAYTAG DRYER
Model MED6205RW0
Near Leicester, North Carolina 28748
Kari
Job Details:
05/22/2026
Took quick pics found units display will not turn on but the light inside comes on when you open the door. Took console off found units ACU and UI both have indication lights lit up. Found ACU sending 12DCV to Ui. No operation from ui. Can not put unit into diagnostics. Found unit has 240v to unit. Need Ui for repair. ; ordrng 1 W11790399 (Ui) and 1 J13 (Job code)
We serviced a
KITCHENAID RANGE
Model KFID500ESS02
Near Black Mountain, North Carolina 28711
Kari
Job Details:
05/22/2026
"Took quick pics, found the burners will randomly change temp setting with nobody touching cooktop. Found the ui had a F2E1 stuck button key. Need ui for repair. Customer is aware part is on BO ; ordrng 1 W10818273 (Ui keypad) and 1 L14 (Job code)"
We serviced a
KITCHEN AID DISHWASHER
Model KDPM704KPS0
Near Black Mountain, North Carolina 28711
Kari
Job Details:
05/22/2026
"Took quick pics, found unit not cycling. Took door off and put into diagnostics. Found unit showing 7-1 open motor code. Ran diagnostic and found 120v to motor and motor will not do anything but hum. Need motor for repair ; ordrng 1 N15 (Job code) and 1 W11416362 (Motor)"
We serviced a
MAYTAG WASHER
Model MTW7200RR1
Near Candler, North Carolina 28715
Kari
Job Details:
05/22/2026
"Installed part, unit doing exact same thing. Plugged unit into different outlets around the room with same result. Called techline again and spoke with Edwin. He sent unit for review to engineering. Will wait to hear back by next Friday for how to proceed. Case# 23621871; ordrng 1 Waitingonengineering"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS12
Near Candler, North Carolina 28715
Kari
Job Details:
05/21/2026
Installed parts. Unit now heats WPG3LENL2; used 1 W10574736 (Capacitor) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waynesville, North Carolina 28786
Kari
Job Details:
05/21/2026
"Took quick pics, found unit running in a safety loop. Found control has 1-1 internal board error and 3-1 pressure sensor error. Cleared codes and as soon as I turned knob it started safety loop again. When that finished I checked pressure hose for kinks or blockages and it is open and clear. I put into diagnostic cycle and it ran that and finished, immediately when it was done got stuck back into safety loop And repeats the 1-1 and 3-1 codes. Installed control unit checks ok. ; used 1 W11603810 (Control) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS2
Near Waynesville, North Carolina 28785
Kari
Job Details:
05/21/2026
Installed parts unit checks ok
We serviced a
WHIRLPOOL WASHER
Model WFW5720RR0
Near Leicester, North Carolina 28748
Kari
Job Details:
05/20/2026
Installed parts unit checks ok
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Mars Hill, North Carolina 28754
Kari
Job Details:
05/20/2026
"Took quick pics, found unit running in a safety loop. Found control has 1-1 internal board error and 3-1 pressure sensor error. Cleared codes and as soon as I turned knob it started safety loop again. When that finished I checked pressure hose for kinks or blockages and it is open and clear. I put into diagnostic cycle and it ran that and finished, immediately when it was done got stuck back into safety loop And repeats the 1-1 and 3-1 codes. Installed control unit checks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ13
Near Asheville, North Carolina 28804
Kari
Job Details:
05/19/2026
Installed parts unit checks ok
Jennifer
Maggie Valley, North Carolina
WHIRLPOOL REFRIGERATOR
WRX735SDHB09
Kari truly cares! She is very professional and personable.
Thank you so much for your kind words, Jennifer! We're delighted to hear that Kari provided you with professional and personable service. We're here for you anytime you need assistance.
05/26/2026
Janet.ardinger
Black Mountain, North Carolina
WHIRLPOOL DRYER
MEDC465HW0
This is the second time in 4 years that Kari showed up to fix my Maytag dryer. She was really good at answering questions and was able to fix the dryer because she had the right part in the truck.
Thank you for trusting ASI Authorized Service Inc. with your dryer repair needs, Janet. We appreciate your kind words about Kari and are pleased to hear that she was able to efficiently fix your Maytag dryer. Should you ever need assistance in the future, please don't hesitate to reach out to us.
05/17/2026
Asheville, North Carolina
MAYTAG WASHER
MHW5630HW3
Super knowledgeable and excellent service. Very professional and communicated well. Better than other service providers lately - keep that one on board !
Thank you, Lisa! We are thrilled to hear about your positive experience with Kari. We truly value your feedback and are glad we could provide you with top-notch service. We look forward to serving you again in the future!
05/16/2026
Drsetser
Candler, North Carolina
WHIRLPOOL RANGE
WFE505W0HZ1
Prompt, efficient and knowledgeable
Thank you, Donna Setser! We are delighted to hear that you had a positive experience with Kari Spivey and our team at ASI Authorized Service Inc. We appreciate your kind words and look forward to serving you again in the future.
05/04/2026
Richard
Waynesville, North Carolina
WHIRLPOOL REFRIGERATOR
WRS321SDHZ11
Kari was very professional and did an excellent job in not only fixing our appliances but also explaining the issues.
She was on time and well she prepared to fix our appliances.
She is the epitome of an excellent employee!,
04/26/2026
Candler, North Carolina
WHIRLPOOL FREEZER
WZF34X20DW04
Kari was super nice, professional and knows her trade. Very pleased with the service she provided
04/25/2026
Deb
Maggie Valley, North Carolina
AMANA WASHER
NTW4516FW4
Kari was polite and fixed my machine very quickly.
Thanks!
04/24/2026
Blake
Black Mountain, North Carolina
WHIRLPOOL RANGE
WEG515S0LB4
Kari was awesome! She was thorough, efficient, and loved our dog. 10/10
04/22/2026
MLS
Swannanoa, North Carolina
WHIRLPOOL WASHER
WTW4816FW3
The service for the control board recall on my Whirlpool washer was quick and the washer works properly again.
Thank you for sharing your positive experience, Margaret! We're delighted to hear that the service on your Whirlpool washer was quick and successful. If you have any questions or need further assistance in the future, feel free to reach out to us.
04/19/2026
Carlene Buckner
Mars Hill, North Carolina
WHIRLPOOL RANGE
WFES5030RZ0
Kari was great and very helpful!
Thank you for sharing your positive experience with Kari! We're glad to hear that she was great and very helpful during the service on your WHIRLPOOL RANGE WFES5030RZ0. Please don't hesitate to reach out if you need any further assistance.
04/13/2026