Authorized Service Inc. — Our Team
Jerry
Owner & President
Jerry Robbins is the owner and president of Authorized Service Inc. — a third-generation family business his grandfather Kenneth started in 1974. Jerry leads the team with the same values the company was built on: honest service, factory-trained expertise, and a genuine commitment to every customer.
Factory-Trained · Background-Checked
About Jerry
Owner of ASI — third generation of the Robbins family
Factory-authorized by Whirlpool Corporation
Oversees service operations across Upstate SC and Western NC
Committed to the customer experience being excellent in every way
Verified Customer Reviews & Recent Jobs
Jerry’s Recent Work & Customer Feedback
Jerry
ASI Authorized Service Inc Rated 4.7 out of 5 stars based on 221 customer reviews
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ13
Near Piedmont, South Carolina 29673
Jerry D.
Job Details:
05/21/2026
"Water dispenser is dripping slowly No leaks found anywhere else connections are all good , ordering J 13; ordrng 1 W11036338 (Housing) and 1 W11563296 (Valve)"
We serviced a
MAYTAG WASHER
Model MTW6200RR1
Near Simpsonville, South Carolina 29680
Jerry D.
Job Details:
05/21/2026
"Found drain hose, broken Customer has a lot of floor damage also latch broken ordering J 13; ordrng 1 W10786886 (Hose internal) and 1 W11368616 (Latch)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW11
Near Simpsonville, South Carolina 29680
Jerry D.
Job Details:
05/21/2026
"Found Control dead, lights on, installed new control cent pre-ID unit checks, OK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFF3536SZ01
Near Piedmont, South Carolina 29673
Jerry D.
Job Details:
05/21/2026
"Found freezer door, not shutting tight on the right side pulled freezer door in and out straight several times to reset door straight frez door now shutting and ceiling. Also found left refrigerator door not shutting or opening properly ordering J 13.; ordrng 1 W11755243 (Kit) and 1 W11820067 (Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFF3536SZ01
Near Piedmont, South Carolina 29673
Jerry D.
Job Details:
05/21/2026
"Found left refrigerator door not opening or closing properly. Getting hung up ordering kit. Also freezer door not shutting properly serv bull, left side freezer has heavy ice and frost inside. Customer is going to unplug unit and defrost freezer and Showed customer how to reset door straight by pulling in and out several times in the center reset door Straight, Ordering J 13; ordrng 1 W11820067 (Kit) and 1 W11755243 (Kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC536RPS00
Near Piedmont, South Carolina 29673
Jerry D.
Job Details:
05/21/2026
Call Mr. He stated ice bucket is broken on the bottom gear is broken plastic on doors broken also he wants me to order parts ordering J 13; ordrng 1 W11637397 (Countainer ice) and 1 2220458 (Coupling) and 1 W11667391 (Plate)
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS2
Near Anderson, South Carolina 29625
Jerry D.
Job Details:
05/20/2026
"Found unit jammed, cleared all debris cycled unit through test Unit checks OK?"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Powdersville, South Carolina 29673
Jerry D.
Job Details:
05/20/2026
Install Control sent pre-ID cycled unit through test and calibration all functions checks OK?
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Piedmont, South Carolina 29673
Jerry D.
Job Details:
05/20/2026
Found user interface in operable volts and polarity are good ordering J 13; ordrng 1 W11384540 (Interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFF3436RZ00
Near Honea Path, South Carolina 29654
Jerry D.
Job Details:
05/20/2026
"Temps 36@1, Found reservoir leaking installed new reservoir sent pre-ID, Cycled unit several times no leaks found unit checks OK"
C Vazquez
Fountain Inn, South Carolina
WHIRLPOOL M/W OTR
WMH31017HS12
Jerry came out for my refridgerator and the microwave & Im so glad with the results. Always called ahead to inform me of arrival time. A pleasant and efficient worker.
Thank you so much for your kind words, Carmen! We're thrilled to hear that Jerry provided you with great service and that you're pleased with the results. We appreciate your feedback and will be sure to pass along your compliments to Jerry. If you ever need further assistance, don't hesitate to reach out.
05/29/2026
Pattie S
Fountain Inn, South Carolina
JENN-AIR REFRIGERATOR
JFFCF72DKL07
Jerry is very knowledgeable with high end appliances. He takes the time to educate homeowners.
Thank you for your kind words, Pattie! We're glad to hear that Jerry provided you with knowledgeable and educational service for your high-end appliance. We appreciate your feedback!
05/27/2026
Connie Roberts
Powdersville, South Carolina
WHIRLPOOL WASHER
WTW4957PW0
Prompt, skilled, professional service. My washer functions much better now than when I purchased it. I highly recommend ASI .
Dear Connie Roberts,
Thank you so much for your kind words! We're thrilled to hear that your washer is working even better now. We appreciate your recommendation and look forward to serving you in the future.
Warm regards,
ASI Authorized Service Inc
05/26/2026
Migs
Fountain Inn, South Carolina
WHIRLPOOL OVEN
WFG320M0MS0
Jerry does a great job and is a great guy!!
Thank you for your wonderful feedback, David! We're glad to hear that Jerry provided excellent service and was a pleasure to work with. If you need any assistance in the future, please don't hesitate to reach out.
05/16/2026
Piedmont, South Carolina
WHIRLPOOL REFRIGERATOR
WRS335SDHM07
Jerry was amazing. He was professional, had great communication
Thank you, Carrie, for your kind words! We appreciate your feedback and are glad to hear that Jerry provided you with excellent service. Please don't hesitate to reach out if you need any further assistance in the future.
05/16/2026
Camilla
Simpsonville, South Carolina
MAYTAG DISHWASHER
MDB4949SKZ4
Great communication and excellent work. Highly recommend.
05/16/2026
Lynda Walz
Pelzer, South Carolina
KITCHEN AID RANGE
KSGG700ESS1
Mr. Phelps was personable and did a fantastic job repairing the unit outside.
Thank you for your positive feedback, Lynda! We are pleased to hear that Mr. Phelps provided you with personable service and did a fantastic job on your unit. We appreciate your kind words and look forward to assisting you in the future.
05/04/2026
Lauren Peluso
Belton, South Carolina
KITCHENAID DISHWASHER
KDTM404KPS0
Jerry was awesome! He was super informative, answered all my questions, and was very nice!
04/23/2026
Tanya Hardy
Simpsonville, South Carolina
WHIRLPOOL REFRIGERATOR
WRS335SDHM07
04/23/2026
Fountain Inn, South Carolina
WHIRLPOOL WASHER
WTW4957PW0
04/23/2026