Brian

ASI Authorized Service Inc Rated 4.8 out of 5 stars based on 140 customer reviews

We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Asheville, NC 28801
Brian
Job Details: 02/03/2025
Customer said issue only happens when they select hot water. Found f8e1 (long fill) F5e2 (lock failure). Found hot water turned off to unit. Turned hot water on and tested. Found all operations ok at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Asheville, NC 28805
Brian
Job Details: 02/03/2025
Found ice dispenser door flap not functioning but is humming. New separator (W11572058) pad (W11109510) spring (W11109505); ordrng 1 W11572058 (Separator) and 1 W11109510 (Pad) and 1 W11109505 (Spring) and 1 J13 (Job code)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM0
Near Hendersonville, NC 28792
Brian
Job Details: 02/03/2025
"Installed control ui and door latch. Tested unit and found all operations ok at this time, with no leaks detected. Did not move unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW2
Near Royal Pines, NC 28704
Brian
Job Details: 02/03/2025
"Found f4e3 (wash motor not running):error code. Tested unit in diagnostic and found wash motor not running, but is getting proper voltage. Also found incorrect drain hose on unit and drain line is not installed properly. New pump and motor (W11613479) drain hose (8269144A) and 4 clamp (WP285655) needed. ; ordrng 1 W11613479 (Pump,and motor) and 1 8269144A (Drain hose) and 4 WP285655 (Clamp)s and 1 L14 (Job code)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Fletcher, NC 28732
Brian
Job Details: 02/03/2025
Customer concerned about their ice thawing and then refreezing. Installed new deli drawer and ui. Found ui still not illuminating or responding. Also tested ice box fan found found it pulsing and not blowing normally or consistently. Wire harness (W11170612) Dispenser ui (W11330971) control (WPW10624574) Control (WPW10675033) needed. ; ordrng 1 W11170612 (Wire harness) and 1 W11330971 (Dispenser ui) and 1 WPW10624574 (Control) and 1 WPW10675033 (Control) and 1 W19 (Job code)
Jason
Hendersonville, North Carolina
JENN-AIR DISHWASHER
JDTSS246GM0
Brian is very professional and did a great job.
02/04/2025
Brian
Asheville, North Carolina
KITCHEN AID DISHWASHER
KDTE204KWH2
My problem is NOT with Brian. It is with this $1,000 KitchenAid dishwasher that has had parts replaced 3 times and still leaves a puddle from the vent when I open it. Is that what new ones do? I have months photos. Brian wants me to pamper it by washing right after loading and then open it to help with air drying. What did I buy? I'm in my 80's and don't want to slip. This is my fourth KitchenAid. I have lived in three states. Guess I should have repaired my last one which had a major leak instead of buying a new one. I still need to replace part of my oak kitchen floor. Juanita Spanogle
Dear Juanita, we appreciate your feedback and understand your frustration. We strive to provide top-notch service, and we apologize for any inconvenience caused by your dishwasher. Please contact us so we can further address your concerns and work towards a solution. We also encourage you to contact KitchenAid directly at 1-800-422-1230 so they can address your concerns.
02/02/2025
MS
Hendersonville, North Carolina
FRIGIDAIRE REFRIGERATOR
GRFS2853AF0
Brian was neat and on time and found out what was wrong with our ice maker. Unfortunately we felt that ASI charges too much for the parts. After calling Frigidaire, the parts cost only $133. The quote to repair was $566. That is gouging.
Dear Mary, thank you for your feedback. We strive to provide accurate quotes based on quality parts and service. We apologize for any inconvenience and appreciate your input to help us improve our processes.
01/31/2025
Shel Altschul
Asheville, North Carolina
KITCHEN AID MICROWAVE/OVEN/M
KOCE900HSS02
Brian gives excellent service. He looks out for his customers and is very knowledgeable. He also is a very nice person and pleasant to deal with. We are very happy either way his service.
01/23/2025
MWH
Mill Spring, North Carolina
WHIRLPOOL DRYER
PYE2300AYW10
Brian was professional a courteous. He explained the problem clearly and offered options to address the issue.
Thank you for your positive feedback, Matthew! We're glad to hear that Brian provided professional and courteous service while explaining the issue clearly and offering solutions. We appreciate your business and hope to assist you in the future!
01/10/2025