Appliance Repair in Mills River, North Carolina

"Tested unit and found oven heating and sometimes not. Inspected and found unit heating ok but door will not stay closed enough to switch off interior light. Inspected and found door not on unit properly. Corrected door and found light now working properly and door is sealing ok. At this time, all operations ok."

Found freezer door switch not functional. attempted to remove switch and found it foamed in and unable to remove. Contacted tech support and spoke to Andrew. Documented situation with him and sent him a picture of switch. He deemed unit non-repairable. Advised customer to contact whirlpool customer service for next steps. Case number (23399258)

Unit unplugged pulled out and partially disassembled when I arrived. Found lid locked. Plugged unit in and heard lid lock tick but not release. Opened lid locked manually. Entered diagnostic and found f5e1 (lid switch fault) f5e3 (lid unlock fault) error codes. Tested unit in diagnostic and found suspension going bad. Lid latch (W11307244) and suspension (W11130362) needed. Quoted customer 532.03 for just lid latch and 776.30 to replacelid latch and suspension. Customer does not wish to proceed with repairs at this time. Collected 150 for service call.

"Tested and found front left burner not getting warm. All other burners ok. Inspected and found burner not set in place properly. Reinstalled burner and tested. At this time, all operations ok. Did not move unit."

Installed main control and temp sensor. Tested and found all operations ok at this time.

Found no saved error codes. Tested and found bake and broil elements ok. Preheated unit and found it not reaching proper temps. Unit is getting proper voltage. Control (W11707168) and sensor (W10833885) needed. ; ordrng 1 W11707168 (Control) and 1 W10833885 (Temp sensor) and 1 L14 (Job code)

"Unit pulled out when I arrived. Found water damage to floor under unit and in front of unit. Inspected and found heater bushings corroded and leaking. Found service pointer (w11540964) regarding this issue, covering parts and labor. Installed new heating element (w11537778). Tested unit multiple times and found all operations ok at this time, with no leaks detected."

"Tested unit on high cook for about 20 min. Unit reached 221 and was still rising slowly. Contacted tech support and spoke to Derek. He found temp chart and Slow cook on high should be around 250 Slow cook on low should be around 220. For food warming the temps are around Low 150 Med 180 and High 210. When using slow cooker, food could take 4-5 hours on high and 8-10 hours on low, with more time needed for larger foods. At this time, unit is functioning as designed. Tech support does not recommend replacing any parts at this time. Case number (22790164). Did not remove unit."

Sanded rough bare metal. Applied touch up paint. Tested unit and found all operations ok at this time.

"Installed all parts ordered, and new stainless fill line, provided by customer. Tested unit multiple times and found unit draining properly each time. At this time, all operations ok with no leaks detected."